GHL Hotel Armería Real

We had a wonderful weekend getaway here! Took advantage of the spa services and rooftop pool and were very happy with the quality of everything especially the compliments breakfast!Walkable to all of the Old City as well. We highly recommend this hotel!

Loved the neighborhood this property is located in, and the lush inner courtyard and rooftop patio. Didn't like that some rooms have no view (including ours) and few windows so very dark, and that it is on a busy road and party busses go by all night.

When I checked in I wanted to add someone to the reservation and they tried to charge me double for my stay even though I already booked a 2 bedroom. If you go on Expedia and change the number of people staying in the room the price doesn’t change. They were really trying to scam me and I had a bad experience which made me not want to stay there. Fortunately it was only 1 night. The water glasses in the lobby are also dirty and the staff doesn’t clean up the glasses that guests leave behind. Not a good look.

The property is very well kept and has a charm about it, it is very close and walking distance to the clock tower which is the center of town, very modern feel yet historic feel, the third floor pool/bar has an amazing view of the water and boca grande skyline. Very great value for your money!

Our AC leaked into the room making it unsafe to walk.

Well located to many restaurants and rhe ciudad amurallada. Very friendly staff. We requested a change of room to one with more outside light and the manager approved it. Everyone extremely nice.

Location was pretty good. Next to Getsemini which is hip neighborhood and still within walking (15min) distance to old town. Checkin difficult first told we had no room but were accommodating by serving us Lunch on the house while we waited for them to sort it out. Room cleaning- never changed towels unless they were left on floor. Never had enough toilet paper. They were helpful when we asked them to adjust air con, and "fixed" bathroom outlet only for it to not work the next day. Pool was good. Not many people using the bar/pool upstairs anyway so the little time we did spend up there it was fine.

Nice and pretty hotel and good area. Most things are within walking distance. The dining staff was very friendly and very servicial. We enjoyed our interactions with them. The one day we had to call because room service did not come. The noise of the main road was a little disrupting at times. When they have events, it disrupts the stay of the guests. There was a wedding and all morning the pool area was disrupted to prepare for the event and the noise in the evening was not respectful to the guests. I HIGHLY recommend putting any valuables in the safe; I bought a phone accessory that was new and unopened and unfortunately found the seal broken and the product not in the box. I trusted that my items would be respected and they weren’t; but it was my fault for trusting that my things wouldn’t be stolen. It was a nice stay, however discovering something small was stolen was a downer on our trip and leaves a poor impression of the staff and hotel.

People was super nice and place was so beautiful keeping the Cartagena style. Loved to stay there!

Very bad service and attitude. Except for one bellboy and the restaurant waiters