I was worried from recent reviews that the inn would be horrible without personal innkeepers on-site. However, I was happily proven wrong upon arrival. The property is gorgeous, beautifully furnished, with plenty of comfortable shared spaces for guests to enjoy. I stayed in room 5, the Wagner room, and it was clean and spacious with peaceful views of the back garden. Although there is no on-site staff and check in was handled by the team at Church Street Inn, they were very friendly, prompt, and efficient. I felt no lack in service of any kind. I checked in with Danielle by phone and just a few minutes later, Logan appeared like magic to show me to my room. When I had trouble with the WiFi and TV in my room, a quick phone call to another very capable staff member at Church Street Inn solved the problem by providing accurate instructions. Complimentary cooked to order breakfast is provided at Church Street Inn. If anyone is concerned like I was that Birchwood would lose its personal touch being managed by corporate offices instead of private innkeepers, you can rest assured you’ll still be provided with excellent service. The team at Church Street inn will take care of every need you have quickly and with a smile. The customer service of every single person on the team is just superb, despite the current national worker shortage and possible resultant overwork of present employees post Covid reopening. I look forward to returning to Birchwood Inn on future Berkshires visits.
