Sans Souci Vienna

The service is absolutely impeccable and the entire staff from the reception to the restaurant is genuinely attentive to your smallest requests. Of course, there is also the incredible decor: every single square inch of the hotel from floor to ceiling has been tastefully decorated and arranged for the pleasure of the eyes. A gem in the heart of Europe!

The hotel was not bad but there was nothing exceptional about it. We had stayed at the Ritz Carlton in Budapest and, during our Vienna visit, we chose this place over Ritz Carlton (just to have a different experience). It was a mistake. This place was priced similar to the Ritz but was considerably worse. The room, etc. was fine and the location is excellent. But for the price we paid, we were expecting something special. At least, the service should have been excellent. However, we found it to be just mediocre. We also had an unpleasant experience in the pool. Our kids were in the pool during the time kids were allowed in the pool. Within a span of 20 minutes, we were bothered 3 times that the kids are making noise and are not dressed appropriately for the pool. What are kids supposed to do? Just sit there and be quiet? And what kind of swimming costumes should they have worn? They had their "standard" swimming costumes (and goggles) from their swimming lessons in the US. Perhaps, the expectations in Europe are different. I don't know... Anyway, even without this unpleasant experience, the hotel was not a good value. We were looking for a true 5-star experience and it was far below that level. We won't repeat... Don't get me wrong. The hotel is not bad. But, maybe it is not a good family hotel. Or, perhaps it is not a good hotel for families traveling from the US. Something did not click!

Superb - outstanding service. Breakfast was amazing.

Staff are great, helpful and do their best. Hotel is in a good location near lots of sights. The property needs a refresh. The decor is an off mix of classic with a little too much gold/silver ‘highlights’ for my taste. Room was noisy, the TV from next door was clearly audible from our room which was a bit annoying at 11.45pm. Then again the following day.