Hello Lisbon Santa Apolonia Apartments

The location (near Alfama district of Lisbon) and view from the apartment were both excellent. The facilities and service were not. The shower head did not fit in its holder, the shower drain was clogged, the WiFi was barely functional and the Skype service for speaking to hotel stuff was completely dysfunctional. The self-service check-in process using the digital kiosk was efficient and functional. This place can be summarized as a beautiful on the outside but unfortunately lackluster on the inside.

WiFi didn’t work for 4 days, food was left in the room from the last people. Didn’t receive and kind of hamper that was said to be included. Cooker was faulty, fridge didn’t get too cold.

Arrived at the apartments slightly early and the self check in was not working. Needed to phone to get codes to enter. The apartment overall looked like the pictures however the kettle was not working and the a couple of cupboards were off the hinges. It was close to the old town so plenty of places to eat and see. The apartments are situated half way up a very steep hill which could be an effort to walk up and down with suitcases or if old or disabled. Overall, the apartment is what it says on the box, nothing more or less.

The shower was broken, it was, would spray water everywhere, fridge was leaking, housekeeping came in, ruffled the sheets and left, no extra towels or anything.

Great place. Check in was a bit of a pain. It’s a little bit away from the center of town but overall a really nice place.