4/10 Sederhana
8 Mac 2026
Dear General Manager,
I am writing as a deeply dissatisfied and frustrated guest regarding the unacceptable Sahur meal service and overall lack of respect shown during this fasting month.
Your reservation agent has failed repeatedly to respond to any queries — I have made six reservations with zero acknowledgement. This level of negligence is shocking.
The Sahur meal quality is equally disappointing. The sunny‑side‑up egg was burnt, the so‑called half‑boiled egg was ice cold, and the roti canai was not even ready. We are paying the same price as breakfast, yet we are clearly being short‑changed. This is disrespectful, especially to guests observing Sahur.
Additionally, I ordered a room‑service briyani set for my non‑Muslim friend, and the fish was stale and bitter — completely unacceptable for any standard of hospitality.
The only positive experience worth mentioning is the Alamuddin room‑service staff, who were helpful, friendly, and meticulous with hygiene, particularly with the ice bucket.
I expect a serious review of your service quality and immediate corrective action.
Thien Hin
Thien Hin, perjalanan 1 malam
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