Apartments Swiss Star Marc Aurel - Zurich

This hotel/apartment caused me to develop very itchy rashes over my body after the first night. I rarely have reactions like this. It was likely because of dust mites, insect replant, or strong chemicals used on the sheets. I stayed at the Swiss Star apartment chain before and had the exact same reaction. I stayed again because I wasn't sure it was the apartments. Now I'm positive it was. There is no reception desk and I was forced to leave after the first night. I had to make other arrangements that were more expensive and in an inconvenient location because they were very last minute. The hotel refuses to issue me a refund for 9 nights ($810) because it was a nonrefundable booking. I feel this is a clear exception to such a policy and I only stayed one very uncomfortable night. I called Hotels.com for help. Swiss Star took the same position with the Hotels.com representative. I highly recommend that no one stay at the Swiss Star apartment chain.

the stay was really awful.we experienced troubles to find the appartment and the representative over the phone appeared very unpleasent and unhelpful and even hung up and disconected the conversation in the middle of night leaving us helpless complitely . the front door in the room was blocked and the key was very hard to opperate only due to assistence of neighbors.there was a lack of help complitely in the middle of night.the tv didn't work. we noticed our comlaint to the housekeeper in the morning.the stay doesn't worth payment.

The hotel was clean but there is no reception. Area is not far from center of town and the tram stop is very close. Absolutely no air conditioning so I would not recommend this hotel unless it's winter.

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Comfortable and cosy. Fuss Free. Good price