Riad Dar Massai

Spent four nights in the Blue Room at Riad Dar Massai last month and couldn't have wished for a better stay. The room was beautifully styled and kept spotlessly clean by Khadija and her team. Breakfasts were delicious and plentiful; we also ate dinner at the riad one evening and it was the best meal we had in our whole trip - home-cooked by Khadija and served with her usual warmth and friendly absolute gem - so friendly and welcoming, and

Booked a four night stay as an anniversary escape, host was very welcoming initially, we were greeted with tea and biscuits upon entry and made aware of all the local excursion he offered. On the second night however I had a nosebleed and as a result got a little bit of blood on the sheets and pillows, now in a normal scenario I understand there may be a laundering charge or an attempt to clean the items, however we were greeted with a bill of over £250 for a brand new quilt, pillow and covers!! He was very pressuring on us paying there an then and the fact there couldn’t possibly be any way they could be cleaned, we refused and said we would correct the situation... After working for a day to remove the majority of the blood the sheets were checked and apparently were not up to par for the host and he proceeded to berate us to pay... after protesting they simply needed a wash for 30 minutes the maid came to our aid and argued our case claiming she would be able to remove the little that was left, we never saw the host for the rest of the trip as he avoided us due to the drama that was caused ... fortunately we were not charged however it was way more of a struggle that it should have been for a young couple such as ourselves, I felt as though he was trying to take advantage of us and was very unreasonable! God bless the maid who assisted us! I feel as though this added to the Moroccan experience! Everyone is out to make money of you, beware!

The breakfast was delicious! Service was excellent.

Most of the staff were nice but the manager, Youseff, is deceiving. He tried to charge us for having our 3yr old son with us even though children stay free at this property. He tried to make us pay the night before our check-out as no other staff were present then (we think he wanted to pocket the money), we refused and escalated the situation to the owner, who took our side in the matter. Hot water is a luxury in the property and therefore only 1 person can shower every 45 minutes. The heater in the room wasn't working either. The "swimming pool" was not kept and looked disgusting. The property was also located in a very dirty and rundown area of the city. This property is not child friendly at all. I would not recommend it.

First impression was OK but after a short break & good look at the property we realised that it was far better than OK. The room was very nice clean and adequate for our needs The location was great for us to experience & explore Marrakech at its best & the host provided us with a great deal of local knowledge of facilities around the Riad. All staff were really helpful in arranging transportation and local knowledge of costs,timings & impressions. We would strongly recommend this to our friends & family and will without a doubt pay a return visit.

Perfectly location, tucked away in the slightly quieter Kasbah Medina, Khadija and staff looked after us very well. Breakfast was superb, our room was lovely and warm for the December nights. We did not partake of dinner, but the smells from the kitchen were heavenly. Behind the Saadien Tombs and less than 5 minutes from the El Badi palace, the local restaurants are superb and the Kasbah is a great spot if you want a break from the main square and souks, which are a 10- 15 minute walk. This is a 5 bed roomed Riad, with thankfully, absolutely no sign of nightclub or casinos bar as per small print here.

We had a great experience staying at this Riad. It was beautiful and the staff here were super friendly and welcoming. Great location and very close walking distance to the medina and the center of evrything.

Loved the unique Riad experience. The staff were amazing. I injured myself on a day out and they looked after me really well. However I recommend if you are travelling in a group and plan to stay out till late and return later then don't stay at a Riad.

The room and hotel as well as staff were great. The bathroom and common areas could use some fans and air conditioning. WiFi was slow. Contrary to the hotel services, The activities arranged through the hotel were average. Our cab to the airport back was 40 min late. During the tour to Essaouira, our driver kept shuffling us like cattle to different vans with no explanations for 1 hour before leaving. The rest of the tour was ok to good. It’s the tour and cab organizers that were to blame.

The property is really close to taxi pick ups. It is in Medina so you do get that experience. The staff is amazing. They go above and beyond to help you. Really recommend