Best Western Premier Herald Square

We chose this hotel based on reviews saying the hotel room has views of The Empire State Building. As the trip was for a special occasion, my partners 50th birthday, we felt it was right for us. I requested a room with a lovely view a week before we checked in. We didn't get such a room. I know not everyone can get their requests met, but it did spoil it a bit for us. Besides that, the hotel is in a good location, near Empire State Building, Herald Square and Macy's. There is a subway in the square which is handy to avoid lengthy walks. We had a 2 double bedded room which was small with a shower room. There was 1 single wardrobe for 4 people and 4 drawers. So we hung up the essentials and filled the drawers, but still wasn't enough space, so we kept the kids stuff in the suitcase. The beds were extremely comfortable, lots of tv channels. The room was cleaned every day and to a high standard. The room was expensive for what it was, but included a complimentary breakfast. Breakfast was basic, but a good choice of hot foods which changed daily and cold foods. There was bacon, scrambled eggs, hash browns, home fries, hot hard boiled eggs, thick omelettes, lots of breads, bagels, jams, soft cheese, peanut butter, pancakes, syrup, yogurts, Danish pastries and doughnuts. The hotel bar opens at 4pm each day and has happy hour and certain drinks are reduced in price (bottles beer $4 and some glasses of wines $6. Much cheaper than the surrounding bars.

Fantastic location between 5th and 6th avenue.. Good breakfast with lots of hot and cold options. Very quiet regardless of location. Several bars, cafes and restaurants in t he street. All staff are very friendly and helpful with special mention for Stephen , Bar Manager - great company, good advice and helpful tips for enjoying our trip to Manhattan. Lovely rooms with beverage making facilities, iron, ironing board, safe, hairdryer, toileteries. Free tea,coffee,water and ice in reception. Business centre and gym. Subway station at the end of the street. Could not fault the hotel.

Very good location for dining and shopping! Room a little bit crummy and you can hear noises from next room. Breakfast was good though. Staff were cheerful and friendly except for one that was sitting on the reception area. Was not smiling and was not very accommodating at all. Not sure if it’s because she’s pregnant and wasn’t feeling well.

I enjoyed my stay at the Best Western Premier Herald Square. The service and staff were phenomenal! The room was rather small, which was not unusual, given that the hotel was located in the heart of Manhattan. A few coat hooks or pegs would have helped to compensate for the lack of hanging closet space. Besides the great staff, the best feature of this hotel was the free breakfast!

Very Friendly Small Hotel in NY. Stayed on 5th floor with Street View - there was some noise but earplugs are provided. Room small but comfortable. Staff are a credit to the hotel - Stephen in the bar, ladies in the restaurant at Breakfast & Reception staff. Nothing was too much trouble. Hotel location just off 5th Ave within a few minutes walk to ESB and Times Square, Subway two minutes from hotel to get across the city.