Best Western Premier Herald Square

I was charged a $50 fee to check in earlier. During regular times maybe it would have been ok, but in C19 I was baffled by the charge, as others hotels I stayed at prior have cancelled this. I was given the wrong type of room, then both electors stopped running. Rooms are insanely small and doors are hollow. Very hard to rest in the morning, when you hear everything happening outside your room. I would not stay here again.

Affordable and also Satisfied With service Front desk service is awesome I would love to book on my next trip

Great hotel. It was clean. It was comfortable. It was pretty.

The room was very tiny small very small o cant stress that enough the air conditioning was only letting out minimum air im so disappointed

Very welcoming . place was very clean. Staff was wonderful.

I hate to bash a business but they want a review. The location is fantastic and the reason I selected it because it is close to the hospital where I was having surgery. I felt this was a good place to rest and recuperate. Where should I start? The elevator smelled of marijuana. No big deal but not pleasant. The room was nice but felt small but that's not unusual in NYC. It was comfortable but I hated that you have to ask for everything. There was only half a roll of toilet paper. The next day the housekeeper came late and we were in the room. We told her she could come in but she would not. All she would do was empty the trash and left us some decaf coffee packets since we had used the one. I didn't expect great coffee, but that coffee was nasty. I had to call the front desk for some toilet paper and a hair dryer and they were quickly brought up. That night and the next night it reeked of marijuana. Not sure if the smell came in under the door or vents but it was really strong. Next day again, housekeeping would only empty the trash that we took to the door and gave us some cups and rushed out even though we told her she could come in. We needed something later and the front desk said that housekeeping would not come in if we were in the room and would only provide the things we asked for. 5 days into our 9 day stay, the front desk informed us that we had to leave in the next 2 days becuz they were shutting down. No explanation or compensation given for the inconven

Housekeeping never came to my room the staff was cold and impersonal and only concerned about getting their payment and the money that was it. I asked for towels two times and they said that they would send someone up from housekeeping and they never arrived.I found a half of a used bandage for Band-Aid on the floor and stuck to the room and my room smells like ammonia or cat urine as if someone had a pet hair and maybe we cat went to the bathroom on the floor, It was awful.

THE STAY WAS APLEASANT ONE UNTIL I REQUESTED THE HOTEL TO HOLD OUR LUGGAGE FOR A FEW HOURS.I PUT MY LUGGAGE IN THE DESIGNATED LUGGAGE CARRIER.A FEW HOURS LATER WHEN WE WENT TO RECLAIM OUR LUGGAGE.THE LUGGAGE WAS STOLEN AND MANAGEMENT HAD A VIDEO ACCOUNT OF THE THEFT AFTER WAITING TWO HOURS.MNAGEMENT HAS MY INFORMATIONI WAS NOT SATISFIED IN THE SERVICE.THERE SHOULD HAVE BEEN SATISFACTION.

The property was good. The room and the entrance was clean and the staff was friendly. I had a great day there with fun, and the stay relaxing.

The room is clean and feels quiet. Its location is superb. Despite the current pandemic, at least used towels are replaced and garbage collected. Nothing to complain about.