Hilton Garden Inn Victoria

The carpet was filthy, Really no free water to drink I could hear he people above me moving around my guess was children playing

Only in town for one night. Price was reasonable for a holiday. Room was very clean, sealed. Bed was not the most comfortable but staff was friendly and amenities were nice. Would stay again.

Wonderful stay! Comfortable room, amazing pool and hot tub, and a very clean atmosphere. Incredibly happy with our stay here!

Very clean and comfortable room. Only complaint is the noisy refrigerator.

very clean, friendly staff. check in and checkout super easy.

The query was clean and butt out of two hot tubs and indoor hot tub is not working the outside hot tub the first day was barely lukewarm and the water was barely covering the Jets tonight I complained and then they filled it up and then it was better but not working at full capacity . No towels in the pool area you have to goto the front desk which is very inconvenient , beds were hard I happen to find one bed that was semi okay. Becaise we had 2 queen beds. Staff was great, it was clean all around.

I booked a king deluxe suite so my baby would have a separate sleeping area. When we walked in, the rooms didn’t seem very clean. The furniture was stained and smelled bad, there was makeup on the shower wall, and I found several long black hairs just in the first few minutes of being there. The next morning I’m sitting in bed with my baby and a bed bug was crawling on top of the blanket. I’m so furious at this point. I packed my stuff up and they move me to a different room. My husband was at work so they had a nice maintenance worker help me move. We had SO MUCH STUFF bc we were staying for a week with a 7 month old. So it was a major hassle to have to do that then unpack and set everything back up with a baby. They didn’t have another suite available like the one I was in so we moved to a smaller one. It didn’t have a closed off separate sleeping area for baby so we had to be extremely quiet after he was put down since the bathroom was between our bed and him. Very inconvenient. However, they did comp my first night because of the bug issue and gave us a discounted rate for the smaller suite. They called ecolabs and they had the room cleared that day and said we could move back in if we wanted but it was way too much of a hassle to do all of that again. Especially since the new room was on a different floor and almost at the very end of the hall. The staff is super friendly and the pool is very nice. The lobby is really nice as well. This place just isn’t very clean.

Very nice hotel, but desk mistakenly put me in the wrong room and the maid service walked in on me twice. Poor ladies were as embarrassed as I was. It was a mistake of the front desk, but hotel is a bit pricey for that type of thing. Very nice hotel and nice folks.

There was hair in my bed? No free breakfast for 200$ a night?? Breakfast cost 13$ and it was terrible! People were very friendly!

We had an AMAZING stay. Everything was perfect. Our son is wheelchair bound. We called a couple days before to see if the handicap pool chair was working. They made sure it was working before we got there. Everyone was so helpful and such a delight!