Hotel Xenia, Autograph Collection

Very friendly and knowledgeable staff; convenient location (especially to Heathrow and attractions); delicious breakfast.

Amazing hotel, staff, food. Would go back time and time again. Staff couldn’t mor helpful and eager to help make your stay perfect from entering hotel to walking out on last day

Let me preface this by saying the service was great/the staff was accommodating and professional apart from the concierge and bellhops that were eager to help for tips. But this was the smallest hotel room I've ever had in 40 years of life, even for European or Japanese standards. Yes - my hotel room in Japan was bigger and more reasonably priced than this. I was disappointed in the high rate for such a small and cramped room which lacked any charm. We had more storage on the airplane (in economy!) for our luggage and belongings. The bed was comfortable, but there was a wool blanket on it. I am allergic, and I've never seen a wool blanket on a boutique hotel room bed. (Is this the military?) We were on the top floor and the view was cute (see photos) but not romantic or impressive enough to charge £250+ for a very, very small double room. I had high hopes for a Marriott group "Autograph Collection" hotel, in which even the smallest room should be better than a Best Western or Holiday Inn - and the service was better - but the room size, comfort, and amenities were disappointing. Plainly said, it was overpriced. The restaurant was too. If you book here, just know when they say 2 max, they mean 2 person max. So if you want more comfort, book a bigger room or stay elsewhere. I wouldn't book here again unless the other 4-star hotels in the area (meaning, in London) were all sold out.

Great location very easy for the tube. Staff were great start to finish always on hand and ready to offer a service. Hotel is generally very clean and do not have one complaint about my stay. If your stuck for choice or can’t decide then this is the hotel for you !

Given the very good reviews, I was expecting a much better experience than it turned out to be. The biggest problem -- in fact, really the only problem -- was the size of the room. It was simply not manageable for 2 people. Mind you, I lived in NYC for 5 years in a tiny apartment and go there several times for business per year. In other words, I know what small (hotel) rooms are like. However, even when comparing to NYC standards, this hotel was TINY and it simply was not comfortable for 2 people. There was too little space to put away clothes, etc. for 2 people, no drawers in the closet (just hangers), and no space to put the luggage without it being in the way and constantly bumping into it (mind you, we only had 1 luggage for the 2 of us). This hotel room might perhaps be o.k. for 1 person only who's staying for a short period, with hand luggage only. Also, offering instant coffee for a hotel at this level is kind of embarrassing. On the upside: all the staff was extremely nice and professional and the lobby looks sleek and modern -- but none of this offsets the lack of space and the room being too small for 2 people.