Ambassador Hotel

Good location and view but hotel is grim. No hot water in the evening after a long day out, unpleasant breakfast in a paper bag and tin foil wrapper with supermarket style pre-packed croissant and breakfast biscuit, coffee/chocolate machine not working at breakfast, wifi didn't work, room extremely hot and walls in great need of painting, communal areas unwelcoming with a variety of home made signs. Overall extremely bad value for money and I would never stay again.

Hotel looks shabby from the outside. The advertised “free parking” is actually on road parking so you could be parking some way from the hotel! Check in was dreadful the young man on reception didn’t have a clue and could even tell me whether we needed to make reservations at nearby restaurants as he “usually eats at McDonalds”! The room was shabby - Premier Inn now advertise that they change their shower curtains after each guest - goodness knows how often this hotel changes its shower curtain but it’s certainly not after each guest! Beds are uncomfortable and although we could see the sea From the room this was marred by a dirty flat top roof immediately outside the window. To top it off although I had pre-paid for my stay with Hotels.com the hotel receptionist also required payment so now I am left with the inconvenience of arranging a refund. Very overpriced for what it is.

The hotel decor is tired and shabby and could do with refreshing. The cliff top location is lovely. Due to Covid-19 restrictions breakfast is a pre-ordered bacon or sausage roll in a bag with a yogurt, biscuit and pastry, to be taken to your room or eaten elsewhere.

Was a very lovely place and the rooms are spacious, my only issue was the TV didn't work and the WiFi wouldn't connect ,but apart from that the beds, food and quality of the hotel was really nice

On arrival we was greated well and on 1st loom the hotel looked very clean and tidy. We paid for a sea view and this is where the hotel failed. We was in room 205 an the room is not sea view. You jave to stick your head out the window to see the sea. The double bed was 2 single beds slapped together. The breakfast was in a bag not a buffet like it states on here. Room was ok for cleanliness but did have the housekeeping knock every day to clean. All in all its an ok place to stay just wish we never paid the £50 extra for a sea view because we never got one.

Arrived after a ten mile walk to find no hot water in shower and ‘nothing they could do’! At 9 30 I was offered another room! Didn’t move as just wanted to go to bed by then. Breakfast in a bag, horrible tho juice and tea ok. Every other hotel I stayed at that week offered a fresh cooked breakfast despite covid. No bar or restaurant and no where round about to eat as everywhere fully booked. A miserable stay.

Excellent room with sea view. Staff very helpful and friendly. All processes complying with COVID safe measures. Masks must be worn in common areas. Hand sanitiser all over the place. Breakfast delivered in individual bags. Social distancing in the restaurant. Very clean place. Highly recommended.

The staff were very professional and helpful, cleanliness was up to standard, bathroom was up to standard with plenty of hot water-don't believe everything you read in some negative reviews

Was in room 306 one of the lights didn't work, and the bathroom light often flickered on random occasions,. The walk in shower had electric wires coming from the ceiling. A The beds bases, for a double bed were at different heights and one mattress was super soft, as though the springs had gone, therefore we slept at different levels. There was a strong,, drain smell through the night coming from the bathroom. The place seriously needs updating,, and maintaining, not worth the money 😳

Lovely stay, amazing location. Room and facilities were clean enough. A little dated and rough around the edges.