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Hotel 3 bintang dengan 2 restoran, berhampiran Teater Princess
The staff were helpful and friendly on arrival and the room was clean and comfortable -…
19 Dis 2020
We checked in early and were given a double room as I’d booked 2 singles by mistake .…
7 Dis 2020
Ingat, kumpulkan 10 cap dan dapatkan 1 malam reward*
Spa ini dibuka setiap hari.
Sarapan penuh ditawarkan dengan caj tambahan sebanyak GBP 9.95 untuk dewasa dan GBP 4.95 untuk kanak-kanak (anggaran)
Hartanah ini memaklumkan bahawa langkah-langkah pembersihan yang dipertingkatkan dan keselamatan tetamu sedang dijalankan.
Disinfektan digunakan untuk membersihkan hartanah; permukaan kerap disentuh dibersihkan dengan disinfektan antara setiap penginapan; cadar katil dan tuala dibersihkan pada suhu sekurang-kurangnya 60°C/140°F.
Langkah-langkah penjarakan sosial dijalankan; kakitangan hartanah memakai kelengkapan perlindungan diri; perisai akrilik diletakkan di antara kakitangan dengan tetamu di kawasan pertemuan utama; tetamu diberikan pensanitasi tangan.
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Hartanah ini menerima kad kredit, kad debit dan wang tunai.
Kami telah menyertakan segala caj yang diberikan kepada kami oleh hartanah ini. Walau bagaimanapun, caj boleh berbeza-beza, misalnya, berdasarkan tempoh penginapan atau jenis unit yang anda tempah.
4 night stay half board. Social distancing measures COVID were ok. Foods were good and different menu each night limit of 3 + child’s meal available. Must book early for the evening entertainment that day also swim sessions. We normally stay in 4/5star hotels so was a bit of turn down to a 3 star especially in the current situation.
Perjalanan keluarga 4 malam, 25 Okt 2020
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Amazing friendly staff Great facilities Rooms not great but clean and tidy
Perjalanan keluarga 2 malam, 25 Okt 2020
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Was very disappointed with the hotel. Booked on a half board basis the evening meal only had 2 choices. The mattress on the bed was obviously old felt every spring and lumps in it. Didn’t sleep well at all. Got a message saying the management would contact me but no one did. Shabby overall.
Martin, Perjalanan 2 malam, 22 Okt 2020
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Enjoyed my stay felt the single room I had was drab
Pauline, Perjalanan 3 malam bersama kawan-kawan, 9 Okt 2020
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We really enjoyed our 4 night break at The Derwent. I was very impressed with their cleanliness and making the hotel COVID safe. They have a great team of staff all friendly and helpful. The food was great, the Aztec bar was great if you didn’t want to listen to the evening entertainment and the drinks were reasonably priced. The outdoor area was lovely to sit in in the evenings and I noticed patio heaters that I guess are on in the winter. We’d definitely go back
Susanne, Perjalanan 4 malam, 28 Sep 2020
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Considering the lockdown the stay was enjoyable. Would have hopefully been a whole lot better if there wasn’t the enforced rules due to the epidemic.
Roy, Perjalanan 3 malam, 25 Sep 2020
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Great Service
Joseph, Perjalanan perniagaan 1 malam, 22 Sep 2020
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Two night stay and facilities were very good. Generally dealt with COVID issues very well. Nice breakfast although a bit unusual in that teas/coffees/juices were table service but for food you had to go up to counter? Would particularly like to thank young lady on Reception - believe her name was Ola (apologies if I got it wrong) who was extremely helpful.
W., Perjalanan 2 malam, 21 Sep 2020
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Perjalanan perniagaan 1 malam, 13 Sep 2020
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The hotel staff were amazing. Too many names to remember but here goes Jim & Jayden from the restaurant their service was outstanding. Ana, Leah and the ladies from the Aztec bar were all superb friendly helpful and overall nice people Chad, Joanna, Edyta from Aztec Games were lovely and friendly too. Also the reception staff. Only came across two members of staff who were not to polite. Man in the restaurant who is very tanned speaks rudely and frowns at you. Then a man in the entertainment area who actually spoke to me / more snarled in front of me and my Son. Not impressed at all with him and we didn’t go back for the remaining four nights The rooms are old but have all you need. The mattresses are well overdue a change other than that the rooms are fine The hotel itself is amazing for families and has loads to offer. Downside the evening entertainment you must sit, kids can’t move or play yet they can do what the want in the Aztec Games and play in the soft play area. This is quite a backwards approach and along with the guy snarling at me made us reject the starlight lounge each night. Overall 8.5 /10 from me. It would’ve been 10 had it not been for the staff member in the entertainment room and the mattresses
Tony, Perjalanan keluarga 4 malam, 3 Sep 2020
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