The St. Regis Chengdu

The service at St. Regis is impeccable as always. That's why I only stay in St.Regis. However, I was really disappointed in the condition of our room. It was like staying in worn down Super 8 Inn in the states. Absolutely unacceptable. I told the butler and his response was our hotel has been open a quite long time thats why the condition is this terrible. Wow! never heard this before. I am switching to Four Season for my next stay in Shanghai.

I had a great time staying at this hotel. The room is clean, modern and spacious, the property is immaculate, and the service is exceptional. The only drawback is that the lobby is kind of small (maybe it is just the style of St Regis).

Room was exceptionally clean and spacious, love the soft product (great slippers!) Was surprised that bookings via Expedia does not get loyalty reward points for the stay. Given the price paid this is rather disappointing.

Beautiful interior, great hotel staff, and good location. It is near the mall and it had some nice restaurants nearby. All hotel staff members were friendly and helpful.

Very nice hotel and good service. The location is a bit far from city.

The room was a little bit dated. Especially the couch and coushions. They really need to be cleaned or replaced. Other than this, the room was big and the breakfast was really good.

The hotel is beautiful and clean. The rooms are cery large and very clean. The checkin was extremely long. China taked longer, but it took us about20 minutes to get checked in. The room servixe menu was pretty good and service was relatively quick. Overall a great hotel, but the staff was young and needed a little more training in processes to expedite check in and check out.

We had a superb stay in this property! Cannot fault the service and the level of attention. We were there for an anniversary celebration and the hotel made it extra special. Little gifts for my 7 year old also earned brownie points! If I had to pick one area of improvement, it would be the sound from the air conditioner. Special mention to a staff from the Social Kitchen - Ms. Abby Zhao. A bright, attentive and fast worker, with a ready smile! Buffet dinner at the Social was very yummy, many special dishes.

Hotel facilities: Standard hardware of typical five star hotels. Nothing bad but nothing really impressive. Hotel location: yes the location is good but still it takes 10 min walk to reach ifs, taikoo mall area for food.... and given it’s really hard to grab a taxi for such a short ride, it’s not a desirable hotel to stay if you are travelling to Chengdu in summer season. Hotel service: Terrible! The hotel staff are all very nice. However all lack of proper and professional training. I guess the hotel management s not handled by the st Regis group, it’s really terrible and messy. I’ve got hotel staff calling me and knocking my door after midnight for something I did not requested. I’ve informed in advance the number of us but they still missed out some of the room supplies. They give you apple when you request for Apple while in shangari la they got everything ready without even a request. Everyday we need to queue to get into the restaurant for breakfast. Sometimes they might ask you to sign a “bill” to “confirm you have been to the restaurant” even you have already provided the room number when settled to the seat.(what is the point of this?) The noodle place auntie never really treat your request seriously. She might not cook the right portion and right noodle if you don’t stand there and watch. She put the noodles that fell on the table back to customers bowl and boiling soup. Feels like waiting food at a street market in small alley....

Fantastic room, can't find any issues there but the hotel lobby is a little tired which doesn't create the best first impression.