Pictures on web are true. Walkway/stairs down to private beach is safe. Main pool in middle of property was clean. Umbrellas set up for shade. Pool towels must be requested at front desk. Actually, everything has to be requested at front desk since there are no room phones to dial 0 for assistance. Visited for 3 nights. During my stay, I lost my family heirloom ring. I spoke to front desk staff which contacted Margarita, on site Supervisor. She requested my email to keep in contact should any additional update arise. I checked out and left the property. My heart was heavy as I checked into my other hotel for the remainder of my vacation stay. To my surprise, My emails and correspondence were responded to on a daily basis. The day before leaving back to the US, Margarita wrote me and said she had found my Ring!!! I am highly impressed with the diligence her and her staff displayed. Everyone was on board with looking for it. Front desk and other departments would continuously give me updates on any additional info. Even if there was none, they would address me and say they would keep searching. That helped tremendously. I am so thankful. The staff were remarkably helpful. Truly grateful that Management showed deep concern and interest in helping me. They did not shut me out or dismiss me or my urgent situation. I appreciate the attention to all means of hosting on premises. We had dinner at Pelicanos all 3 nights. Seaside view is spectacular as well as the marvelous sunsets.