VISIONAPARTMENTS Vienna Marc-Aurel-Strasse

Apartment was very large and well located in Vienna. But we had to contact Hotels.com to get the information needed for access while sitting on a park bench in Vienna. 3 emails contacts and 2 phone numbers were no answer for 24 hours. 5* to Hotels.com, who were able to get the inforation. If we didn't have a phone or internet access, it would have been very difficult. Also, one side of the mattress was really bad.. broken or something... no support and felt like falling out. We are small so one of us slept in the middle. Also, the washing machine got an error, stopped before being done, still had water in it so it wouldn't open. We had to look on the internet for how to drain it manually and then fix it. The issue was that the filter needed cleaning.. Looks like it had not been cleaned in a long time. I would give this place 5 stars except for these issues.

Good: Clean and convenient apartment, great location, near to trains, all the tourist spots are walkable. good food joints nearby, etc. A neighborhood where you will not get bored. Bad experience during check in No front desk, No response on email, no response on telephone on given number. Wrong handling of the case by Hotels.com