VISIONAPARTMENTS Vienna Marc-Aurel-Strasse

Apartment was very large and well located in Vienna. But we had to contact Hotels.com to get the information needed for access while sitting on a park bench in Vienna. 3 emails contacts and 2 phone numbers were no answer for 24 hours. 5* to Hotels.com, who were able to get the inforation. If we didn't have a phone or internet access, it would have been very difficult. Also, one side of the mattress was really bad.. broken or something... no support and felt like falling out. We are small so one of us slept in the middle. Also, the washing machine got an error, stopped before being done, still had water in it so it wouldn't open. We had to look on the internet for how to drain it manually and then fix it. The issue was that the filter needed cleaning.. Looks like it had not been cleaned in a long time. I would give this place 5 stars except for these issues.

Good: Clean and convenient apartment, great location, near to trains, all the tourist spots are walkable. good food joints nearby, etc. A neighborhood where you will not get bored. Bad experience during check in No front desk, No response on email, no response on telephone on given number. Wrong handling of the case by Hotels.com

Thou the apartment is smaller in size then we expected but the room is clean, bed is a bit small but comfortable, wifi and air conditioner work well, bathroom is clean and spacious. The location is very close to city center which is perfect. Check in is easy as they will send you emails to lead you through. We arrive Vienna late in the night but it only takes us less then 2mins to get our room keys.....don't expect there will be a front desk or staffs waiting for you thou. Overall the experience is good!

All contact with the apartment managers was by email with slow responses. Make sure you read the fine print with the room cost and a bond charged to you a week before arrival. The room was on the top floor and a sloped ceiling made access to bed and kitchen areas restricted. Overall good location and small but adequate apartment.