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Tempat peranginan berhadapan pantai 5 bintang dengan spa, berhampiran Quinta Avenida
Beautiful hotel. Nice rooms and well maintained grounds. We have been to Mayakoba before…
28 Apr 2022
Everything was great
19 Jan 2022
Hartanah ini menegaskan bahawa ia patuh kepada amalan pembersihan dan penyahjangkitan Garis Panduan Nasional Pembukaan Semula Pelancongan (Mexico), GBAC STAR (Hyatt) dan Bureau Veritas (3rd party expert - Global).
Ingat, kumpulkan 10 cap dan dapatkan 1 malam reward*
Spa ini dibuka setiap hari.
Anda akan diminta oleh pihak hartanah untuk membayar caj yang berikut semasa daftar masuk atau daftar keluar:
Hartanah ini memaklumkan bahawa langkah-langkah pembersihan yang dipertingkatkan dan keselamatan tetamu sedang dijalankan.
Disinfektan digunakan untuk membersihkan hartanah; permukaan kerap disentuh dibersihkan dengan disinfektan antara setiap penginapan; cadar katil dan tuala dibersihkan pada suhu sekurang-kurangnya 60°C/140°F; pintu bilik tetamu ditutup kedap selepas pembersihan.
Kelengkapan perlindungan diri, termasuk pelitup muka, akan disediakan untuk tetamu.
Langkah-langkah penjarakan sosial dijalankan; kakitangan hartanah memakai kelengkapan perlindungan diri; perisai akrilik diletakkan di antara kakitangan dengan tetamu di kawasan pertemuan utama; pemeriksaan suhu berkala dijalankan pada kakitangan; pemeriksaan suhu tersedia kepada tetamu; tetamu diberikan pensanitasi tangan; kaedah bayaran tanpa tunai tersedia untuk semua transaksi; perkhidmatan bilik tanpa sentuh tersedia; pelitup muka perlu dipakai di kawasan awam.
Daftar masuk tanpa sentuh dan daftar keluar tanpa sentuh tersedia.
Langkah-langkah keselamatan perkhidmatan makanan ditingkatkan dilaksanakan.
Pilihan makanan yang dibungkus berasingan tersedia melalui perkhidmatan bilik.
Setiap bilik tetamu dibiarkan kosong selama minimum 48 jam antara tempahan.
Hartanah menegaskan bahawa amalan pembersihan dan penyahjangkitan dilakukan mengikut garis panduan Garis Panduan Nasional Pembukaan Semula Pelancongan (Mexico) dan GBAC STAR (Hyatt).
Hartanah menegaskan bahawa ia patuh kepada amalan pembersihan dan penyahjangkitan Bureau Veritas (3rd party expert - Global).
Hartanah ini tidak mempunyai lif.
Tetamu tidak perlu bimbang kerana terdapatnya pemadam api, pengesan asap dan alat pertolongan cemas di tapak hartanah.
Harap maklum bahawa norma budaya dan dasar tetamu mungkin berbeza mengikut negara dan hartanah. Dasar yang disenaraikan diberikan oleh hartanah.
Hartanah ini menerima kad kredit dan kad debit. Wang tunai tidak diterima.
Menjadi amalan Hyatt untuk memasuki mana-mana bilik tetamu yang dihuni paling minimum pun sekali dalam tempoh 24 jam walaupun jika tetapi telah meminta privasi. Usaha wajar diambil untuk memberi notis awal kepada tetamu berdaftar sebelum memasuki bilik tetamu yang dihuni.
*Lihat fi & dasar untuk mengetahui butiran tambahan atau caj tambahan
Staff and accommodations were amazing, just returned to the States and booked another trip for January ‘23!!! Can’t wait to go back
Jeff, Perjalanan 4 malam bersama kawan-kawan, 12 Jan 2022
Ulasan tetamu Expedia yang asli
Great food and staff
Kerrie, Perjalanan romantik 5 malam, 10 Jan 2022
Ulasan tetamu Orbitz yang asli
Another fantastic Andaz experience. Last year we took a chance on the Andaz in Costa Rica and loved it so much we decided to book a room at the one in Playa del Carmen. The resort is really amazing, and HUGE, with two main areas, one by the beach and further surrounding a lagoon further up. To facilitate transit between the two areas, the resort has hundreds of white beach bikes, literally right outside wherever you might find yourself. You just hope on a free bike and pedal away, to the beach, to one of the 4-5 restaurants, or back to your room. Really this was the most unique and enjoyable feature of our stay: riding around on gorgeous jungly nature trails, especially after stuffing ourselves full of food. Have you ever been to a brunch buffet that's so voluminous that it takes up four different rooms? Ever had someone make fresh ceviche in front of you with your choice of ingredients, served with tortillas hot off the griddle while musicians strum Mexican classics? No? Well, make brunch reservations at Casa Amate. Seriously, best brunch ever. The beach area was fantastic, with sand so fine it almost had the consistency of flour. The fitness center and spa were really well designed, and the staff -- just as in Costa Rica -- were excellent in all regards.
Scott, Perjalanan romantik 8 malam, 1 Jan 2022
Ulasan tetamu Expedia yang asli
Our room was not what I expected, it didn’t have a bathtub which on description said I’ll get a tub outside on the balcony & the spa was not available for use during my stay. Very disappointing to not have access to hot tubs which they claimed they have. Also no beach view which was promised.
Esther, Perjalanan romantik 3 malam, 20 Dis 2021
Ulasan tetamu Expedia yang asli
awesome place to go to!
Marc, Perjalanan keluarga 3 malam, 11 Dis 2021
Ulasan tetamu Expedia yang asli
A unique hotel in a unique place. I had been intrigued for a long time to visit Mayakoba and Andaz was a great place to experience it. Being in the middle of a forest while being next to the ocean was amazing. I loved the nature trails and overall nature-infused experience, while being in a comfortable and modern resort. The ocean was clear and shallow, it seemed almost like a big pool. The staff was very friendly and hospitable. The only reason I did not give it a 5 is because I did not think the beach pool was that great for such a high-end property (although the ocean made up for it) and also things are very far within the resort and transportation is scarce (they tell you that carts will pass by every 5 min by your room, but they don't). The boat tour in the lagoon is a must. Keep in mind reservations for dining need to be made in advance (right when you check-in). I will definitely visit again.
Susana, Perjalanan keluarga 2 malam, 28 Nov 2021
Ulasan tetamu Expedia yang asli
Absolutely stunning hotel and amazing vacation. Everything is so well-thought out and the grounds are beautiful beyond compare. Loved the option of biking around the property and can't beat waking up to the ocean every morning. Highly recommend the property or any at Mayakoba.
Jennifer, Perjalanan 8 malam, 21 Nov 2021
Ulasan tetamu Hotels.com yang asli
Amazing place to be. I have been in so many other resort but Andaz Mayakoba is different. Lot of thanks to the staff which made my trip 10x more enjoyable. Fernando the manager at pool and beach Alberto Flores the manager at pool and beach Jorge Mazon the manager at buffet breakfast Raul the concierge at the lobby Vic the bartender These 5 staff made my trip unbelievable. Thank you to all other staff that they are amazing too. Only one thing to consider is the Breakfast buffet. Not much variety. It is better to not get it and go to the breakfast to other restaurants in the resort would be cheaper.
Namdar, Perjalanan keluarga 11 malam, 13 Nov 2021
Ulasan tetamu Expedia yang asli
Definitely I believe this is the best vacation I ever had in my life. People were excellent. Very customer focus and friendly. Special mention to: Marcos (on the beach), Ignacio (front desk), Irina (front desk), Lorenza (in el Pueblito, who makes the best capuchino coffee), and many other in the transportation among properties. The eco concept is awesome. You feel like you are staying in a high end site but in the middle of a jungle. Another thing I really appreciate is the special attention to the ecosystem. Everything very clean, electric golf cars and boats, etc… We cannot leave food out of our comments. Food is awesome. A great variety of different food cultures. Interaction among different hotels are great. Thai cuisine, Tomahawk, Cello, Sotavento, Casa Ámate, etc… Highly recommended.
RAUL, Perjalanan romantik 5 malam, 25 Okt 2021
Ulasan tetamu Expedia yang asli
Expected more for the price of the stay. Service was great, but just more quality product for the price.
Noa, Perjalanan 1 malam, 24 Okt 2021
Ulasan tetamu Hotels.com yang asli