TURIM Terreiro do Paço Hotel

Not very clean, not supportive staff, not very comfortable sleep. Air conditioner didnt work properly at 30+ degrees week. Poor wifi reception at the room Very disappointing hotel

I booked this location last minute and the location, price, and service was great. I went out for breakfast for about 30-40 minutes and room service had already serviced my room which was very unexpected. Location was great as everything is within walking distance

This was a great hotel in a good location that was very convenient for seeing the town. The service was super...on check-in we were given ideas of what to see and where to eat, along with dinner reservations being made for us. The room itself is very nice, but very small. Wifi worked very well (best of all of our European travels). The bathroom had glass walls with a curtain on one side, so don't expect a lot of privacy! The air conditioner never really cooled off the room completely, so we were a little warm. Coffee maker in the room was nice to have, and there was even a tiny balcony over the street.

Great little hotel - centrally located for the Old Town, historic monuments, shops, tram & metro lines. Rooms are small but modern, chic and well-equipped, except for the number of TV options which could be better (we were told that satellite TV is available in other TURIM hotels would be coming soon to this one). Biggest draw-back = the beds - the mattresses are VERY hard. Customer Service is very good throughout (reception staff and Fernando at The Bar in particular) and would be excellent were in not for the limitations of the breakfast offer. The breakfast menu choice itself is adequate and tasty but the room in which it is served is very small and poorly equipped (very limited hot holding and hot beverage equipment). As a result, they very frequently run out of food (particularly scrambled eggs, breads, pastries and hot water for the tea urn) - which can be frustrating if you are on a tight schedule and can't wait 15 minutes for the eggs to be replenished! The same area is used as the bar reception area in the evening and the senior barman, Fernando is excellent (liqueur coffees a speciality).

The trip was good. Hotel is placed just in the city center which is fine and convenient for walking around the city, the only thing which can be improved is breakfast as it was pretty simple.