Lisbon Serviced Apartments Castelo de São Jorge

Booked this location. Got to property. They said there was no booking. Had to find another place at midnight, while hauling around luggage in Lisbon. Was forced into another property with no other options that cost significantly more. They blamed Hotels.com/Expedia. I've never had an issue in my ten years with Hotels.com. Property wasn't help - nobody on site, and not willing to resolve the issue.

If you get the 'Deluxe studio' in the basement It's horrible! Incredibly expensive, and does not look like the pictures! Not a nice area, was difficult to find. 3 cab drivers didnt know where it was! Do not stay here!!!

Easy location for exploration. Amazing and friendly staff on site and on the virtual reception. Very well taken-care of facilities, in great condition and beautiful design. It was a very comfortable stay for our family of four.

The location and view from the apartment was wonderful, we had an apartment where the kitchen over looked the city. The inside of the flat is modern, we were however disappointed to find that the inside of the fridge was very dirty when we arrived and lots of dishes were still in the dishwasher left for us to unpack, we notified the hotel of the fridge using the phone by the staircase but still not cleaned. The room was cleaned daily but not thoroughly. The apartments are also very noisy, when the people above us walked around it sounded like they were in our place and the staircase area was also very noisy.

The apartment was great - light, clean, spacious, and well-equipped. The apartment was difficult to find, and getting there required a great deal of climbing, since the taxis were on strike during our visit. Also, our apartment was on the fourth floor and there was no elevator.