Ocean Riviera Paradise All Inclusive

This place is a communication nightmare. Checking in took 3 hours. Basically if you’re only staying 1 night not worth it. If you’re staying for longer it’s a nice resort. They told me they had accessibility options over the phone but they lied and lied over and over it was really unfortunate stay. I will never stay there again. The management is non existent

I was disappointed at the state of the grounds. Not kept up and cleaned. Our room didn’t have hot water in the shower and was never fixed even after requesting twice for it to be fixed. Will not return again.

The service is amazing. Very clean. The food is fantastic

There was nothing luxurious about this resort and the staff.... I would highly recommend fin

I don’t think I’ve ever stayed in a hotel that was more disappointing. We really thought from the service to the food everything was terrible 😣

Staff was helpful but didn't always have all of the information. This was during covid so I believe there just wasn't enough staff on hand. Our "butler" Antonio was very nice and helpful, finding us throughout the trip and messaging with us on what's app. He did a great job getting us reservations, we were a large party so he had to work a little magic. Privilege is definitely worth the extra cost as we never had to wait for food and could always have top shelf liquor. The hours are strange as the pools close at 6 and the outside lights are shut down at midnight but if you have privilege you can still hangout in your swim up pool. Food was disappointing, not enough late night food and most fish or meat was overcooked.

El hotel está bien el servicio de los empleados no es tan Bueno no son nada amables y para todo hay que hacer fila para las bebidas en albercas no hay meseros hay que ir a pedir las bebidas en eso se pierde mucho tiempo, en el bufete también dura muchísimo para venir a atenderte un mesero tienes que estarles hablando aunque no estaba lleno, eso si es desesperante.la verdad muy Caro para el servicio, los alimentos bien casi en todos los restaurantes la carne del Stark House no muy buena demasiada gente y tardan mucho

There was a lot to love about the resort but sadly COVID prevented some items. We found it difficult to get help making reservations or getting information we needed. I'm sure staffing was lowered due to COVID. The bartenders were amazing and the housekeeping was so sweet. Room service was very slow and we only received a bucket of ice once during our entire trip even though we ordered it every day. Overall it was an amazing trip with just a few issues but nothing that would prevent me from staying at this resort. I would say COVID was the reason we experienced any negative aspects.

For anyone planning a vacation to Cancun avoid this resort at all cost. While the hotel staff (i.e. cleaners, bartenders, waiters, etc.) are giving their best effort it only goes so far. The management staff is unapologetically rude, the food (when available) is of low quality, the rooms are in need of heavy maintenance and proper cleaning. I have never wanted to leave a vacation early but this experience is easily the worst vacation I have ever had.

Enjoyed our stay - even with COVID protocol- felt safe and appreciated staff efforts to protect the public.