We arrived to the hotel to find that the owner had received a booking just for two people. I politely clarified that if that was the case, we would happily honour extra beds, but I would first check with hotels.com.
The owner claimed he didn't work with hotels.com, showed very little empathy to figure out the issue while he clarified he was from California, and had traveled the world a lot, knew a lot about how the world works. I'm still trying to figure out why he thought this was relevant to me.
He first attempted to charge us for the extra beds (+15% cost). After I proved him that our booking included free extra beds and breakfast, he literally told us to leave the hotel and figure out how to get a refund. He reacted emotionally claiming we had been disrespectful to him.
While we were looking for a new hotel on 30/12 lunch time in the area, he decided to provide one extra bed (not two, as our booking made him). Again, claimed that he didn't work with Hotels.com, ONLY expedia, which is not true as I've seen his hotel in multiple platforms. This was a clear attempt to not honor his commitment.
After this, everything else was trouble. Thousands of mosquitoes in our room, we ask for help: and he clarifies we are in the jungle. Thanks for the info. 5 cars parked behind ours and we couldn't move the car on time: he asks us to pay the dinner bill before he moves the cars. A real crook.
Good luck building up a business, Californian expert.