2GO4 Quality Hostel Grand Place

Excellent property with amateur management

This hostel is in excellent condition. Clearly it's got a huge potantial especially as per its fantastic location. However, the so called "reception" is not a 10 minute walk. I would rather say 20 minutes. Although the hostel does warn you about that on an email, you get so many emails after booking and the addresses become confusing. Matter of fact, I ended up at the hostel first, thinking it was the "reception". There is a map at the hostel showing the location of the reception but you need to be a good map reader. There and back a 40 minute walk dragging your luggage. Another thing that put me off was that there was no personel available at the hostel in the night time. There was no means to reach the reception either. My key didn't work and that I got stuck. Luckly, a guest let me use his phone to contact the "reception". The reception's response was annoying. When the woman on the phone relaying what I said to her to another person at the "reception", she went like "he says his key won't work bla bla bla". So your customer is in need and his needs are just bla bla bla for you right? After a long deliberation, I was to told to come over to the "reception". Because, they could not send anyone from the "reception". Cut the long story short, it is a great hostel but needs to provide a personel at the actual place to help customers rather then being ignorant to their needs.

Perjalanan 1 malam, 13 Dis 2019

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Great location, the check in process was a disappointment though. The lady at the desk was quite rude, not only towards me but towards other customers as well.

Perjalanan 2 malam, 22 Okt 2019

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Very nice place! Comfortable! Very very clean !! I definitely recommend !!

Alex, Perjalanan 2 malam bersama kawan-kawan, 28 Sep 2019

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The location is great. But it’s not that easy to arrive. When you think that you reached the hotel , they told you , ohh you didn’t reserve in this place, so they give you the new location and here comes the sufferings if you have more than one luggage. Walking 1km on a stone path to reach the hostel.

Perjalanan 1 malam, 22 Sep 2019

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Check in is at the other location a good 10-15 minute walk away if you dont get lost. The hostel is located in a small alleyway full of cat callers and druggies. I made sure to keep my passport, camera, money, etc with me both days I was there and I am so glad I did. Even with a lock on the lockers, they are super easy to get into. Lost a couple shirts and my toiletries. Whoever takes shampoo, like really? Customer service/reception is non existent at t his location, and did not have time to go to the other location in order to talk to someone. Would not recommend.

Cait, Perjalanan 2 malam, 19 Sep 2019

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Most of staff could use some friendliness. They need to improve on being friendly and warm to travellers. Overall the hostel is pretty well kept. The housekeepers are rude as well. They would start cleaning ymthe room despite of your presence.

Perjalanan 4 malam, 4 Sep 2019

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excelent

you can cook here, very close to everything. the drawback is only the receptionist is far away, although they said is 10 min walk but in reality, it is 15 min!

Yuliana, Perjalanan 1 malam, 9 Ogo 2019

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Great hostel.

Ingrid, Perjalanan 1 malam, 5 Jul 2019

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When checking in you have to report to another property and when you leave that property you aren't given directions to the property you are staying in (I was told to walk to the Coke sign and take a left!). Also the common areas are not left open to travelers so they can mingle and get to know one another, the property manager rudely ran us out one night saying, "The lounge is closed, get out!"

Perjalanan 3 malam, 22 Jun 2019

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Pleasantly surprised

This was my first of many hostels I stayed at in Europe and this was the best. Super clean, great decor, nice full size lockers and centrally located. I highly recommend this hostel. One thing to pay attention to is the check desk is off site and not at hostel location.

Michael, Perjalanan 1 malam, 5 Jun 2019

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