In the heart of Auckland, Four Points by Sheraton Auckland offers a warm welcome with its coffee shop and garden oasis. Savor international flavors at Queen's Head Bar & Eatery, stay connected with in-room WiFi, or unwind at the 24-hour gym. Guests rave about the helpful staff and prime location.
When you stay at Four Points by Sheraton Auckland, you'll be in a fantastic location, only a five-minute walk from Queen Street Shopping District and University of Auckland. Guests can visit the 24-hour fitness centre for a workout or grab a bite to eat at Queen's Head Bar & Eatery, which serves local and international cuisine and is open for breakfast, lunch and dinner. Other highlights at this luxurious hotel include a bar/lounge and a garden. The helpful staff and location get great marks from fellow travellers.
At a glance
DONE
Hotel size
255 rooms
Arranged over 20 floors
DONE
Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: anytime
Express check-out available
Early check-in subject to availability
Minimum check-in age – 18
Check-out time is 11 AM
Contactless check-out
Late check-out subject to availability
DONE
Special check-in instructions
The property charges 2.75 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
DONE
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
DONE
Children
Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
DONE
Pets
Pets not allowed
Service animals welcome
WIFI
Internet
Free WiFi in public areas
Free WiFi and wired internet access in rooms
LOCAL_PARKING
Parking
On-site parking only available on request
Secured covered on-site self-parking (NZD 35 per night; includes in/out privileges)
Secured covered on-site valet parking (NZD 60 per night; includes in/out privileges)
Electric vehicle charging point on site
Height restrictions apply for on-site parking
DONE
Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 6:30 AM–10:00 AM
Queen's Head Bar & Eatery – This restaurant specialises in local and international cuisine and serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available.
The Churchill – This bar specialises in international cuisine and serves lunch and dinner. Open daily.
Awards and affiliations
Eco-certified property
This property participates in Qualmark Sustainable Tourism Business Award – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
Fees & policies
Optional extras
Buffet breakfast is offered for an extra charge of approximately NZD 39 per person
Early check-in can be arranged for an extra charge (subject to availability)
Late check-out can be arranged for an extra charge (subject to availability)
Credit card charges are subject to an extra charge of 2.75 per cent
Children & extra beds
Rollaway beds are available for NZD 60.0 per night
Parking
Covered self-parking costs NZD 35 per night with in/out privileges
Covered valet parking costs NZD 60 per night with in/out privileges
Guests must contact this property in advance to reserve on-site parking
Parking height restrictions apply
Policies
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on-site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
National rating
Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.
Also known as
Four Points by Sheraton Auckland Hotel
Four Points by Sheraton Auckland Auckland
Four Points by Sheraton Auckland Hotel Auckland
Frequently asked questions
Does Four Points by Sheraton Auckland offer free cancellation for a full refund?
Yes, Four Points by Sheraton Auckland does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Four Points by Sheraton Auckland?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Four Points by Sheraton Auckland?
Yes. Self-parking costs NZD 35 per night. Valet parking costs NZD 60 per night. Electric car charging is available.
What are the check-in and check-out times at Four Points by Sheraton Auckland?
Check-in start time: 3:00 PM; check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-out are available.
Is there an on-site casino at Four Points by Sheraton Auckland?
No, this hotel doesn't have a casino, but SkyCity Casino (10-min walk) is nearby.
What is there to do at Four Points by Sheraton Auckland and nearby?
During the winter, enjoy nearby recreation such as downhill skiing and return when the snow melts for cycling and rafting. Enjoy amenities such as a 24-hour fitness centre and a garden.
Are there restaurants at or near Four Points by Sheraton Auckland?
Yes, Queen's Head Bar & Eatery offers local and international cuisine.
What's the area around Four Points by Sheraton Auckland like?
Four Points by Sheraton Auckland is in Auckland Central Business District, a short 1-minute walk from Queen Street Shopping District and 3 minutes' walk from University of Auckland. Travellers love the hotel's prime location.
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Four Points by Sheraton Auckland Reviews
Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.4/10
Cleanliness
9.2/10
Staff & service
8.8/10
Amenities
9.2/10
Property conditions & facilities
8.8/10
Eco-friendliness
Popular mentions
Service staff
Room
Location
Restaurant
Breakfast
View
Bed
Bathroom
Lobby
Water
What guests liked
Breakfast was consistently great, with many guests praising the quality and variety of the buffet. (14 reviews)
The property's restaurant served exceptional food and catered to various dietary needs with great flexibility. (4 reviews)
Was great location perfect for the show we were going to
Niki
Niki, 1-night trip
10/10 Exceptional
22 Feb 2025
Nice easy place to stay.
Michael
Michael, 2-night trip
10/10 Exceptional
6 Jan 2025
Great hotel in great location!
Iwona
Iwona, 1-night trip
10/10 Exceptional
3 Mar 2025
Loved the place
HARINDER
HARINDER, 2-night trip
10/10 Exceptional
3 Mar 2025
Great location easy to get around
Adrian
Adrian, 1-night trip
10/10 Exceptional
28 Feb 2025
good place too stay to catch a cruise
christopher
christopher, 1-night trip
8/10 Very good
2 Mar 2025
Nice hotel, friendly staff, good breakfast.
Close walk to major tourist areas.
Verified traveller
2-night trip
10/10 Exceptional
24 Jul 2024
Great place to stay
Darren
Darren, 1-night trip
10/10 Exceptional
17 Jun 2025
Safe to walk around town.
Reeta
Reeta, 4-night trip
10/10 Exceptional
4 Apr 2025
Very kind and professional staff. Great breakfast!
Patricia
Patricia, 4-night trip
8/10 Very good
7 Mar 2025
Great location. Walkable to shops and restaurants
Evelyn
Evelyn, 1-night trip
8/10 Very good
1 Feb 2025
Location, good staff
Lorne
Lorne, 1-night trip
8/10 Very good
23 Nov 2024
Enjoyed the stay,staff were friendly and inviting,room was very nice and tidy.
ILMARS
ILMARS, 1-night trip
10/10 Exceptional
16 Nov 2024
Very friendly staff, excellent food and clean environment
sally
sally, 2-night trip
10/10 Exceptional
6 Mar 2025
A wonderful hotel with excellent friendly and helpful staff.
Within walking distance of the main attractions and shopping areas. Fabulous breakfast and entertainment on some evenings eg The quiz!
Hilary
Hilary, 3-night trip
10/10 Exceptional
9 Jun 2024
Great stay
Caden
Caden, 11-night trip
8/10 Very good
14 Mar 2024
This was a great place to stay.
Kylie
Kylie, 2-night trip
8/10 Very good
24 Apr 2025
Solid chain hotel in good downtown location
Solid hotel. Good location for downtown and tbe university. Breakfast expensive but was good. Room spacious. Staff friendly and professional.
David
David, 3-night trip
8/10 Very good
10 Apr 2025
Close to everything
Roberta
Roberta, 1-night trip
10/10 Exceptional
18 Nov 2024
Well located with friendly helpful staff
Peter
Peter, 4-night trip
10/10 Exceptional
3 Apr 2025
Great place to stay especially if going to events at the Town Hall or Civic. Super convenient and a quality hotel stay. Really enjoy the ability to walk to shopping, food and drinking spots. Churchill roof top bar is really nice too. Very friendly and helpful staff.
Susan
Susan, 1-night trip
10/10 Exceptional
23 Jan 2025
Staff excellent, friendly and very helpful at reception. Rooms very clean, comfortable beds.
Dale
Dale, 1-night trip
10/10 Exceptional
22 Feb 2025
the staff was especially helpful and accommodating
quenta
quenta, 2-night trip
10/10 Exceptional
6 Feb 2025
very easy to get to the main area for shopping and dining. Everyone was very friendly. Would recommend staying there.