Osmanli Manor Hotel

Beautifully crafted letter in English prior to arrival. Found that one staff member had poor English ...the others had none at all. We understand from locals that the hotel owner lives in Australia....so perhaps he might be able to say who crafted the welcoming letter. Certainly no one in the hotel. This is not a hotel but an overpriced glorified b and b. Disgraceful service. l don't blame the staff who seem to be relatives of the owner. They have no training, no professionalism and no understanding of what service means. Old and frayed bathroom towels etc. No breakfast service. Not possible to make a complaint because the standard response was " Little English or no English. The owner as an absentee seems interested in only charging top dollar while providing as little service as possible. I'm extremely suspicious of the good reviews posted. It's a disgrace that Hotels.com present this property as a hotel. I would never recommend this so called hotel @ 90 euro per night per room. Nor would I recommend Hotels. Com. As stated ...a disgrace to the tourist industry.

Super helpful and friendly staff here, good location to the town and outside enough to feel your not staying in a tourist area, breakfast with a view to the red valley.

Lovely family fun boutique hotel. The owners are very friendly and happy to help with anything needed to ensure an enjoyable stay. Also amazing views from the rooftop terrace and the perfect spot to watch the balloons at sunrise. We would certainly recommend!

The hotel was very nice, and you could tell that they really made an effort with the details, like the homemade breakfast which was lovely. The only downside was that there are live animals on site and they woke us up at 5am and neither of us could go back to sleep...