When I arrived at the hotel, I had to wait for 15 minutes (there was nobody at the reception). Finally, the manager came, only to announce me that THEY HAD NO FREE ROMA LEFT, although I had a hotels.com reservation. He then asked me to LEAVE (!!!).
So there I was, in the middle of Kuala Lumpur, at 3 am, without a place and without any possibility to book something else (it was already the next day). I had to go back to the airport and sleep there.
Do not take that risk. Never, ever book there. You have been warned!