Every staff member acted like we were an inconvenience. I first messaged via Hotels.com to arrange airport pickup (as instructed) but got no reply. After calling several times, I was told vaguely that the shuttle comes every half hour with no directions. From the airport, I called again since the pickup spot wasn’t marked; that rep was a bit more helpful but still curt. After waiting over 30 minutes, I called once more and was told they’d “call the driver.” He eventually came and was nice, though his driving felt unsafe.
At check-in, the clerk barely looked at me, didn’t verify ID, and acted like I was interrupting her. The room was fine—clean enough, though it had an odd smell. The mattress was passable, but if you slept near the edge you’d slide off. The shower was decent. The key card said the restaurant was open until 11pm, but when we arrived at 10:15, employees shut off the lights and told us they’d closed at 9:30.
Breakfast was worse. We waited with no guidance until we asked if we should seat ourselves. The waiter never checked on us, bused a dirty table, or refilled water—we had to approach him each time. He spent most of the time talking at the bar and watching his phone. The food was overpriced and mediocre.
Checkout was equally dismissive. The only positives: the location near our event and our return shuttle driver, who was very pleasant and even dropped us right at the terminal—he gets five stars. Otherwise, service was consistently rude and indifferent.