Serennia Apartments Ramblas-Pl.Catalunya

convenient location, right in the centre, easy with hop on hop off

Overall the Serennia Apartments was not a “bad” stay, but there are some areas that need definite improvement Pros : This property has an excellent location, minutes from most everything that we wanted to do. It seemed like a safe area, there were restaurants, stores, shopping, etc located minutes away. The location is the best thing this property has going for it. The Staff is great. Albert went out of his way to assist us, we asked for coffee pods, he had them at our door a bit later. He even booked our taxi for us going to the airport the morning of our departure. The Room/Space - the apartment had a great view and plenty of space for our family of four. It had a little terrace where we could sit and have coffee or wine, a sitting area with a view overlooking the city street, and a living room. We did not feel cramped at all. The Cons: Cleanliness - The apartment was “just cleaned” and finished as we were arriving and checking in, but on getting into the apartment at the 4:00pm allowed checkin time the dishwasher was still running, there was an old towel on the top shelf and a dirty, used tissue as well. It was a little gross. The Bathroom - The bathroom was also dirty. Beside the toilet were obvious pee stains on the wall where the cleaners had missed or forgot to clean. The shower was also one of the worst we have ever stayed in. The water backed up and caused you to stand in an inch or two of water. There was mold and rot along the floor.

We loved Barcelona and found the accommodation perfect for a family with children. Albert (who checked us in) was both very friendly and informative. The location was also very good for the airport and sightseeing. Would definitely recommend this apartment for a family who needs 2 bedrooms.