Three of us (2 adults, 1 toddler) stayed for 4N5D. Units are set up like an up/down (2 floors) townhouse suite. Walls are thin and we can hear conversations coming from the shop next door during business hours, but we got used to it. Hotel staff can improve upon the general cleaning and maintenance of the rooms. Wi-Fi was slow. We like the generous unit layout as the suite can accommodate 6 guests comfortably. The kitchen was well equipped when we wanted to cook our meals or reheat food from the fridge. It was nice to have a washing machine available as our dirty laundry piled up after a few days of walking around in the heat. Lots to explore within a 2km radius for our small family, and dining options (restaurants, hawker areas) are easily accessible by walking. There is a stop for the (free) CAT bus located at the KOMTAR terminal, across the street. The bus brought us fairly close to the historical/tourist attractions in the heart of Georgetown. Anything further away (airport, Penang hill, GBC, etc.), I would recommend using Grab (a ride-hailing service). The traffic noise outside the unit may bother some people, but it's white noise after a while if there were no honking or emergency vehicles going by.