Highgate House

Very comfortable, clean, friendly hotel with lots of little "added extras" Lovely area, plenty to do and see if you're at leisure. Swimming pool clean, only small but lovely temparature! Staff couldn't do enough for you, fresh flowers and complimentary drinks and snacks everywhere. Only set back was invoice was wrong at checkout so check yours! There was no argument and it was sorted quickly and efficiently.

This is a great hotel. My reservation is that it is quite isolated and really you need a car or a large budget for taxis.

We chose to stay at Highgate to break up a long journey. The hotel had wonderful reviews and we wanted to treat ourselves. The reception staff were very welcoming and friendly. Check in was straight forward and as it was late we went straight to our room to sleep. The bedroom was nice but a little dated in style. I found our double bed very comfortable although it was a little soft for my husband. The linen and bedroom was nice and clean. We did find the bathroom a bit grubby and there was a nasty smell coming from the plughole of the sink. We got to sleep relatively quickly, but at 1.30am we were woken by next doors television on very loudly. I contacted the night manager who dealt with the situation very quickly and we were soon left to finish our peaceful evening. Breakfast was nice but not as good or varied as I expected. Though the staff were wonderfully helpful. At check out I was rather disappointed that there was no note of our broken nights sleep. When we informed the receptionist, we were told 'it was to be expected'. I found this a little bit unhelpful. I did mention this to the manager who was very helpful and was kind enough to offer a small token of compensation.

Hotel in a good location - accessible to A14 but in a quiet setting. Very friendly, attentive & professional staff. Very modern rooms with fantastic facilities - will definitely go back!!!

The hotel is a collection of a hotel and some outbuildings. We stayed here for a nearby wedding and overall the experience was good. Check in was fine, if a little slow but the room was comfortable with a large bathroom. The bar remained open pretty late and the staff were happy to serve us up to around 1.