Made a booking for a get away to celebrate with my wife and little baby. Firstly, we were not advised that there was refurbishment work taking place in the lobby, no mention on their website or booking platforms. This was a surprise on arrival. Secondly, we raised on a number of occasions that the telephone was not working and only half the shower head was working, each day we were advised an engineer will go in to fix and each day nothing was done, simply lies. We could not order an iron by telephone and had to visit reception, wasting our time. This was wasted further when it took ages to get an iron!
Thirdly, we had taken our baby's own towel due to sensitive skin, this was taken by housekeeping and when this was raised with management, they said housekeeping could not find it! It was very disappointing especially when it was a printed towel so easily identifiable. Lastly, when checking out we managed to raise the queries with the manager who advised the phones were down due to cabling issues caused by the refurbishment work, it took 50 minutes to be offered an EUR 28 (parking fee for 1 day) refund and have a printed confirmation, the printer had issues and I was waiting 20 minutes just for a print out.
It was a very disappointing stay and the refund was acknowledged so we could buy ourself another baby towel, ignoring the failures of all the other issues. Would not recommend!
