2/10 Poor
31 July 2024
Somewhere to avoid
Thankfully this wasn’t my first trip to Saas-Fee or I’d never go back…
I’ve been going for more than 10 years and we have a place in the village but needed somewhere bigger to accommodate family.
Topline… the place is well past its sell by date and the interaction with the hosts - Saas Holidays - wasn’t great.
On arrival we had our apartment number on our booking and told the concierge on the phone. He said that he didn’t have the booking reference so as long as we had the number on our booking to enter the apartment.
We then got a call about three hours later saying we were in the wrong apartment and somebody else wanted it.
This is actually incorrect because we had that apartment number all the time on our booking it just so happens that another family wanted the ground floor because they were staying longer and it was going to be easier for them.
Would be happy to change if we’ve known all of this, but we’d already left our things in the apartment and gone off for the day .
During the day the property is very very dated shower enclosure very small and the shower pretty poor.
The beds are not necessarily comfortable either.
What really got me annoyed were the posters on the kitchen cupboard saying that if you didn’t put the cups away and leave the kitchen tidy you would be fine. Fr.75.
There was also a fine for not putting all your rubbish in the tax bag which you buy yourself.
As a final insult we were told to check out by 9am because they were busy!!!
Adrian
Adrian, 3-night family trip
Verified Hotels.com guest review
