2/10 Poor
26 August 2024
The place is full of roaches and looks nothing like the pictures. The pictures are from 10 years ago. The entire hotel smells like mold. Stay here if you want to feel dirty the whole time. The air and wi fi weren’t working we had to change rooms 3 times to get air. The sheets were all stained even with blood stains. They promise wi do except it never works.
A full refund would be the bare minimum. I have pictures to prove all of this. The toilet seat was so close to the wall in the first room they assigned us that you had to poop sideways.
We killed 5 roaches on day one and then I stopping keeping count. The place is super noisy. I emailed Hotels.com about it and messaged about it and they never even replied. I will never be staying here again or using hotels.com terrible service. The hotel staff is very rude. As they were showing us the room the hotel employee attempting to sneakily step on and kill a roach that was running across the room like if I didn’t see it.
Jose
Jose, 5-night trip
Verified Hotels.com guest review