Bring the kids when you stay at Doubletree By Hilton Surabaya in Surabaya and they can enjoy the free kids' club. The coffee shop/cafe is the perfect spot for a bite to eat, and after visiting the 24-hour health club for a workout, you can unwind with a drink at the bar/lounge. Other highlights at this luxurious hotel include an outdoor pool, a poolside bar and a children's pool.
Languages
Chinese (Mandarin), English, Indonesian
At a glance
Hotel size
310 rooms
Arriving/Leaving
Check-in start time: 2:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age – 18
Check-out time is noon
Special check-in instructions
This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
No cots (infant beds)
Free children's club
Pets
No pets or service animals allowed
Internet
Free WiFi in public areas
WiFi and wired internet access in rooms*
Parking
Free secured on-site self-parking
Secured on-site valet parking (IDR 50000 per day)
Wheelchair-accessible parking and van parking on site
Transfers
Airport shuttle on request (available 24 hours a day)*
Train station shuttle on request (available 24 hours a day)*
Off-site
Free area shuttle within 0 kilometres
Free shopping centre shuttle
Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 6:30 AM–10:00 AM
Hosted evening meals at weekends for a surcharge (reservations required)
Restaurant
Bar/lounge
Poolside bar
Coffee shop
Coffee/tea in a common area
24-hour room service
Snack bar/deli
Travelling with children
Free children's club
Children's pool
Free local shuttle
Playground
Children's games
Toys
Working away
Business centre
16 meeting rooms
Computer station
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Limo or town car service
Dry cleaning/laundry services
Free newspapers in reception
Luggage storage
Wedding services
Multilingual staff
Bike hire
Facilities
Built in 2020
ATM/banking
Safe-deposit box at front desk
24-hour health club
An outdoor pool
Arcade/games room
Banquet hall
Accessibility
Braille/raised signage
Wheelchair-accessible parking
1 on-site accessible parking spaces
Wheelchair-accessible public bathroom
Wheelchair-accessible van parking
Valet for wheelchair-equipped vehicle
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Accessible train station shuttle
Wheelchairs available on site
No lift (single-level property)
Well-lit path to entrance
Step-free path to entrance
Room amenities
Be entertained
MP3 docking station
43-inch Smart TV
Premium cable channels
Home comfort
Air conditioning
Minibar
Coffee/tea maker
Bathrobes and slippers
Iron/ironing board
Sleep well
Blackout curtains
Soundproofed rooms
Turndown service
Selected Comfort mattress
Rollaway/extra bed (surcharge)
Bed sheets provided
What to enjoy
Individually furnished
Freshen up
Free toiletries
Hairdryer
Towels
Toothbrush and toothpaste (on request)
Toilet paper
Stay connected
Desk
Free newspapers
WiFi and wired internet for a surcharge
Phone
Desk chair
Electrical adapters/chargers
Food and drink
Free bottled water
More
Daily housekeeping
In-room safe (laptop compatible)
Connecting/adjoining rooms available
Special features
Dining
The Koffee Deli & More – On-site lobby lounge.
Cloud 22 Rooftop Bar – This rooftop bar specialises in international cuisine and only serves light fare. Happy hour is offered. Open selected days.
Makan Kitchen – This buffet restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Fees & policies
Optional extras
WiFi is available in guest rooms for IDR 150000 per 24-hour period (rates may vary)
Wired internet access is available in guestrooms for IDR 150000 per 24-hour period (rates may vary)
Buffet breakfast is offered for an extra charge of approximately IDR 250000 for adults and IDR 125000 for children
Airport shuttle service is offered for an extra charge of IDR 450000 per vehicle (one-way. Maximum occupancy 4)
Train station pick-up and train station drop-off services are offered for an extra charge
Hosted evening meal costs IDR 350000
Children & extra beds
Rollaway beds are available for IDR 544500 per night
Parking
Secured valet parking costs IDR 50000 per day
Pool, spa, & gym (if applicable)
Pool access available from 6:00 AM to 8:00 PM
Policies
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property does not have lifts.
This property accepts credit cards. Cash is not accepted.
Also known as
Doubletree By Hilton Surabaya Hotel
Doubletree By Hilton Surabaya Surabaya
Doubletree By Hilton Surabaya Hotel Surabaya
Frequently asked questions
Does Doubletree By Hilton Surabaya offer free cancellation for a full refund?
Yes, Doubletree By Hilton Surabaya does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Doubletree By Hilton Surabaya?
Yes, there's an outdoor pool and a children's pool. Guests have pool access from 6:00 AM to 8:00 PM.
Are pets allowed at Doubletree By Hilton Surabaya?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Doubletree By Hilton Surabaya?
Yes, there's free self parking.
Is an airport shuttle service offered by Doubletree By Hilton Surabaya?
Yes, an airport shuttle is available. The charge is IDR 450000 per vehicle one-way.
What are the check-in and check-out times at Doubletree By Hilton Surabaya?
Check-in start time: 2:00 PM; check-in end time: midnight. Check-out time is noon.
What is there to do at Doubletree By Hilton Surabaya and nearby?
Doubletree By Hilton Surabaya has an outdoor pool and a 24-hour health club, as well as an arcade.
Are there restaurants at or near Doubletree By Hilton Surabaya?
Yes, The Koffee Deli & More offers international cuisine.
What's the area around Doubletree By Hilton Surabaya like?
Doubletree By Hilton Surabaya is in Genteng, a short 10-minute walk from Tunjungan Plaza and 8 minutes' walk from BG Junction.
Doubletree By Hilton Surabaya Reviews
Reviews
9.4
Exceptional
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.4/10
Cleanliness
9.4/10
Staff & service
9.0/10
Amenities
9.4/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
6/10 Good
15 December 2024
Hong
Hong, 1-night trip
Verified Hotels.com guest review
8/10 Very good
28 October 2024
Chris
Chris, 1-night trip
Verified Expedia guest review
10/10 Exceptional
21 October 2024
Vie
Vie, 2-night trip
Verified Expedia guest review
2/10 Poor
13 October 2024
noisy
It is very noisy all the day. And at night the noise become even bigger. It may be not the hotel's fault but if the hotel cannot control the sound, this hotel cannot be excellant all the time being.
Verified traveller
2-night trip
Verified Hotels.com guest review
10/10 Exceptional
10 October 2024
Hsin Hung
Hsin Hung, 2-night business trip
Verified Hotels.com guest review
10/10 Exceptional
22 September 2024
Amuthavalli Shanthi
Amuthavalli Shanthi, 3-night trip
Verified Expedia guest review
8/10 Very good
21 September 2024
The room is great but when I took a shower, I need to be careful the water looked like overflowing the shower booth.
Jack
Jack, 1-night trip
Verified Expedia guest review
10/10 Exceptional
21 September 2024
The hotel was clean and spacious. Lovely decor. The food in the restaurant offered lots of choices for their buffet. Room was spacious and offered a lovely view. Great stay!
Amuthavalli Shanthi
Amuthavalli Shanthi, 1-night romance trip
Verified Expedia guest review
10/10 Exceptional
11 August 2024
Verified traveller
2-night trip
Verified Hotels.com guest review
10/10 Exceptional
9 August 2024
good location
Sianto
Sianto, 3-night trip
Verified Expedia guest review
10/10 Exceptional
2 August 2024
Attentive team, comfortable, contemporary spaces
Comfortable room and club lounge. Warm and welcoming team. Thank you Verina and Asrori at the lounge, and Reza at Makan. Your attentiveness made all the difference.
Peng Eng Peter
Peng Eng Peter, 4-night business trip
Verified Hotels.com guest review
8/10 Very good
23 July 2024
Hotel room clean and comfortable. Hotel staff helpful. We were not there long enough to use the facilities but there appeared to be a pool & gym, roof top bar, coffee shop and resturaunt.
Adele
Adele, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
1 July 2024
Amazing. Much better than Doubletree properties that we stayed before in US.
The staff were friendly and helpful and knows us by name.
Verified traveller
2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
1 May 2024
Ok
Badai
Badai, 3-night trip
Verified Expedia guest review
10/10 Exceptional
30 April 2024
TECH
TECH, 4-night business trip
Verified Hotels.com guest review
10/10 Exceptional
1 April 2024
Daniel
Daniel, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
25 March 2024
Rosa Lina Mega Winda
Rosa Lina Mega Winda, 2-night trip
Verified Expedia guest review
10/10 Exceptional
24 March 2024
Each staff was very welcoming and polite. The hotel service was very pleasant.
Angel
Angel, 2-night family trip
Verified Expedia guest review
10/10 Exceptional
9 March 2024
Peng Eng Peter
Peng Eng Peter, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
7 March 2024
Hiroshi
Hiroshi, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
5 March 2024
Excellent.
Eugene
Eugene, 4-night romance trip
Verified Expedia guest review
10/10 Exceptional
18 February 2024
Man Ho
Man Ho, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
16 February 2024
CHENGSI
CHENGSI, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
24 January 2024
The staffs at the 1st floor restaurant are friendly and attentive. Vegetarian can request for vegetarian breakfast