We reserved a room in March of 2024 for September. One week before our arrival we got an email saying our reservation was cancelled. No explanation. We were told we could reserve a room at one of their sister hotels. After three separate calls through Expedia, who called the hotel we chose, we were told we would receive email confirmation of the new room. We never received email confirmation. We arrived at the hotel with our supposed new room only to find we didn’t have a reservation. Thankfully, their sister hotel had a room available and figured things out for us. They were extremely accommodating and we thoroughly enjoyed our stay there. It’s hard to rate Monte Rosa accurately as we our only interaction was a cancelled reservation. As it turns out, their entire hotel was closed, but again, we have not explanation as to why. We would definitely go back their five star palace sister hotel again though.