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Mercure Hatfield Oak

3.0 star property
Hotel with restaurant, near University of Hertfordshire

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mercure Hatfield Oak

Exterior
Bathroom
Breakfast and dinner served
Desk, blackout curtains, iron/ironing board, free WiFi
Miscellaneous

Reviews

7.4 out of 10

Good

Popular amenities

  • Connecting rooms available
  • Bar
  • Electric vehicle charging point
  • 24/7 front desk
  • Laundry facilities
  • Free parking

Main amenities (12)

  • Daily housekeeping
  • Restaurants and bar/lounge
  • Breakfast available
  • Room service
  • Meeting rooms
  • 24-hour front desk
  • Front desk safe
  • Water dispenser
  • Laundry service
  • Self-serve laundry
  • Conference space
  • Luggage storage

Feel at home (6)

  • Connecting/adjoining rooms available
  • Private bathroom
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
  • Blackout curtains

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Privilege, Room, 1 King Bed

Desk, blackout curtains, iron/ironing board, free WiFi

Privilege, Room, 1 King Bed

Highlights

Connecting rooms available
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Eco-friendly toiletries
Shower/bath combination
Coffee/tea maker
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed

Desk, blackout curtains, iron/ironing board, free WiFi

Standard Room, 1 Double Bed

Highlights

Connecting rooms available
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Eco-friendly toiletries
Shower/bath combination
Coffee/tea maker
  • 21 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed

Desk, blackout curtains, iron/ironing board, free WiFi

Junior Suite, 1 King Bed with Sofa bed

Highlights

Connecting rooms available
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Eco-friendly toiletries
Shower/bath combination
Coffee/tea maker
  • 26 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Single Beds

Desk, blackout curtains, iron/ironing board, free WiFi

Standard Room, 2 Single Beds

Highlights

Connecting rooms available
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Eco-friendly toiletries
Shower/bath combination
Coffee/tea maker
  • 21 sq m
  • Sleeps 2
  • 2 Single Beds

Similar properties

Desk, laptop workspace, blackout curtains, iron/ironing board

The Comet London Hatfield

Free parking
Free WiFi
Restaurant
Air conditioning
9.0 out of 10, Wonderful, (273)
The price is RM421
RM505 total
includes taxes & fees
22 Dec - 23 Dec
The Comet London Hatfield
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About the area

Map
Roehyde Way, Hatfield, England, AL10 9AF

What's nearby

  • University of Hertfordshire - 5 min walk - 0.4 km
  • The Galleria - 2 min drive - 2.2 km
  • St Albans Cathedral - 8 min drive - 9.4 km
  • Hatfield House - 8 min drive - 7.4 km
  • Warner Bros. Studio Tour London - 13 min drive - 17.3 km

Getting around

  • London (LTN-Luton) - 35 min drive
  • London (STN-Stansted) - 47 min drive
  • Heathrow Airport (LHR) - 52 min drive
  • London (LCY-London City) - 59 min drive
  • Welham Green Station - 3 min drive
  • Hatfield Station - 4 min drive
  • Brookmans Park Station - 5 min drive

Restaurants

  • ‪McDonald's - ‬4 min drive
  • ‪Nando's - ‬3 min drive
  • ‪Costa Coffee - ‬4 min drive
  • ‪Caffè Nero - ‬1 min drive
  • ‪The Harrier - ‬8 min walk

About this property

Mercure Hatfield Oak

When you stay at Mercure Hatfield Oak, you'll be within a 15-minute drive of Warner Bros. Studio Tour London. Guests looking for a bite to eat can visit the restaurant, and the bar/lounge is the perfect spot to grab a drink at the end of the day.

Languages

English

At a glance

DONE

Hotel size

    • 85 rooms
    • Arranged over 2 floors
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; check-in end time: anytime
    • Contactless check-in and check-out are available
    • Minimum check-in age – 18
    • Check-out time is 11 AM
    • Contactless check-out
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • Electric vehicle charging point on site
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) on weekday mornings 6:30 AM–10 AM
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)
  • Water dispenser

Working away

  • Meeting rooms
  • Conference space (3078 square feet)

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Luggage storage

Facilities

  • 1 building/tower
  • Built in 1980
  • Safe-deposit box at front desk
  • Vegan dining options
  • Vegetarian dining options
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% of lighting from LEDs
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Banquet hall

Accessibility

  • Wheelchair-accessible path of travel
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Upper floors accessible by stairs only

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Coffee/tea maker
  • Iron/ironing board (on request)

Sleep well

  • Blackout curtains
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Eco-friendly toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately GBP 13.95 per person

Renovations and closures

This property is closed from 16 December 2022 to 12 December 2024 (dates subject to change).

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Noise-free guestrooms cannot be guaranteed.
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher, a security system, a first aid kit and window guards on-site.
This property accepts credit cards. Cash is not accepted.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Mercure Hatfield Oak Hotel
Mercure Oak Hotel
Mercure Hatfield Oak
Mercure Oak
Mercure Hatfield Oak Hotel
Mercure Hatfield Oak Hatfield
Mercure Hatfield Oak Hotel Hatfield

Frequently asked questions

Is Mercure Hatfield Oak currently open?
This property is closed from 16 December 2022 to 12 December 2024 (dates subject to change).
Does Mercure Hatfield Oak offer free cancellation for a full refund?
Yes, Mercure Hatfield Oak does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Mercure Hatfield Oak?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Mercure Hatfield Oak?
Yes, there's free self parking. Electric car charging is available.
What are the check-in and check-out times at Mercure Hatfield Oak?
Check-in start time: 2:00 PM; check-in end time: anytime. Check-out time is 11 AM. Contactless social distancing and check-out are available.
Is there an on-site casino at Mercure Hatfield Oak?
No, this hotel doesn't have a casino, but Grosvenor Casinos (20-min drive) is nearby.
What is there to do at Mercure Hatfield Oak and nearby?
Recommended spots to visit include University of Hertfordshire (5-min walk) and The Galleria (1.2 mi), along with Hatfield House (2.2 mi) and Elstree Film Studios (8.1 mi).
Are there restaurants at or near Mercure Hatfield Oak?
Yes, there's an on-site restaurant.
What's the area around Mercure Hatfield Oak like?
Mercure Hatfield Oak is in the heart of Hatfield, a short 5-minute walk from University of Hertfordshire.

Mercure Hatfield Oak Reviews

Reviews

7.4

Good

7.8/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Very good

Tired, Dated and not not spotless
The hotel is very tired and really needs a refresh. Cleaning was also not great. I had lots of long thick dark hairs on my bathroom floor on my visit.
James, 1-night business trip
Verified Hotels.com guest review

6/10 Good

Decent stay for three star hotel but the bathroom heater wasn’t on when I went into the room and the temperature was in the minus,bathroom door was also damaged..No draught beer on sale at the bar,no butter or sugar at breakfast..One night only..it was ok
Verified Expedia guest review

4/10 Fair

Very chaotic. Receptionist was smiling and helpful, despite clearly having to put up with a total mess backstage. Duty manager was neither on duty nor even onsite or anywhere nearby. Computer had gone down on check in, and they could not program the room keys without it, so all that happened was the queue got longer and longer as no-one could get to their rooms. No sign of a backup plan, either. It's an old tired hotel, smeggy corridors and dilapidated fittings in many places. My room was not too bad - nice new-looking bathroom and comfortable bed. But seriously loud sucking and blowing noises from the sewage pipes every time another room flushed their toilet, enough to wake me several times in the night. Finally after checking out and leaving, they called me to try to claim I'd eaten in the restaurant. Firstly why did this not show when I was checking out? And secondly, I hadn't eaten there, so what was going on? Faulty computer system again? It was a shambles - I'd have to be feeling desperate before going there again.
Verified Expedia guest review

8/10 Very good

Mark, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Janet, 5-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Adam, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Tables at breakfast were not cleared No free clean tables. Everyone had dirty plates on them. no clean plates run out of orange juice. Coffee took a long time
Peter, 1-night business trip
Verified Hotels.com guest review

4/10 Fair

Andrew, 1-night trip
Verified Hotels.com guest review

4/10 Fair

RICHARD, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

William, 1-night trip
Verified Hotels.com guest review

6/10 Good

Nobody informed regular hotel guests that a giant party was going to be happening during our stay. The regular food and bar service was closed to regular guests unannounced. The party guests were loud, belligerent, and drunk because they were over served. There were multiple under-aged kids drinking alcohol in the lobby. The noise level made it impossible to rest or even just simply enjoy watching television. They are understaffed to handle that many people and their staff is untrained in dealing with a large intoxicated crowd. When I tried to address the issue with the staff they appeared frightened, confused, and unable to address the drunkenness going on. Some of the party guests became rude and threatening. We had to lock ourselves in our room afraid to venture into the hallways or lobby due to this loud, drunken, abusive, and threatening group of out of control partiers.
Steven T, 4-night trip
Verified Orbitz guest review

4/10 Fair

Confusion at checkout, otherwise good.
Had a perfectly pleasant stay, but this was marred by the experience during and after checkout. I had ordered drinks at the bar, and also some food on the evening of my stay, and had these charged to the room. On checkout, I was only charged for the drinks, and I mentioned that I had also had some food items to pay for. I was told by the reception staff on duty that those items weren't on the system, and as the service during my stay "hadn't been very good" (their words, not mine. I was happy with the service!), those items would not be charged to my card. I paid for the drinks, checked out, and went about my day. About two hours later I git a call from the hotel, and was told that I would have to pay for the food items. I told them that I had been told that there would be no charge for these, as that is what I was told when I checked out. I repeated this information twice more, and the call ended. Ten minutes later, the same person called again, and we had the same conversation. I was not happy about this at all, and ended the call after again explaining the situation. I have not heard back since, but I have not been left with a very positive experience of this hotel.
Jason, 1-night trip
Verified Hotels.com guest review

6/10 Good

Crystal, 2-night trip
Verified Hotels.com guest review

8/10 Very good

OPM, 1-night trip
Verified Hotels.com guest review

2/10 Poor

S, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Never Again
Started with over a 5 minute wait before someone appeared to check us in, went up to room which was like an oven as there was no AC and the windows were closed. Went into the bathroom and lifted the toilet seat which promptly fell on the floor, I had to secure the 'bolts' back in. The bathroom had an odd assortment of three different types of shampoo but nothing else apart from 2 plastic cups (see photo). Their was coffee and a couple of different types of tea bags, but no biscuits and we had to sleep with the window open which was very noisy due to the traffic on the A1M. Breakfast was chaos, waiting around for food/coffee/juice to come out to the buffet, I felt sorry for the two ladies working their as they were totally rushed off their feet and really doing their best, in fact the hotel should be grateful to them for their efforts. When we left the hotel there was no one at the desk again to mention all of this and so we simply left the keys on the counter. The whole experience was bad from start to finish and we will certainly not be staying there again nor recommending it to friends.
Peter, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Chi Man Anders, 5-night trip
Verified Hotels.com guest review

8/10 Very good

Location was good.
1-night trip
Verified Hotels.com guest review

8/10 Very good

D A, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Eric, 1-night business trip
Verified Expedia guest review

6/10 Good

Room very basic, bed felt small but was comfortable. Nice and clean. Hand basin tap can only be used on low as it was too powerful for the small sink and flooded. The night we stayed was particularly hot. No air con in rooms and no fans available, that made for a bad nights Sleep.
Sara, 1-night romance trip
Verified Expedia guest review

4/10 Fair

Joyce, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

frederic, 1-night trip
Verified Hotels.com guest review

6/10 Good

Served a purpose but noisy and very impersonal
Victoria, 1-night business trip
Verified Expedia guest review

6/10 Good

lee, 1-night trip
Verified Hotels.com guest review