Novotel York Centre puts you in a great location, within a 15-minute walk of York City Walls and Shambles. Guests looking for a bite to eat can visit Gourmet Bar, which serves international cuisine. An indoor pool, a bar/lounge and a sauna are other features. The helpful staff and breakfast get great marks from fellow travellers.
Check-in start time: 4:30 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-out available
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age – 18
Check-out time is 11:00 AM
Contactless check-out
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Up to 2 children (16 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
Pets
Pets allowed (dogs and cats only)*
Service animals welcome
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
On-site self-parking (GBP 16.50 per night)
Wheelchair-accessible parking on site
Electric vehicle charging point on site
Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 6:30 AM–10 AM
Restaurant
Bar/lounge
Coffee/tea in a common area
Travelling with children
Children stay for free (see details)
Working away
Meeting rooms
Computer station
Conference space (2153 square feet)
Services
24-hour front desk
Dry cleaning/laundry services
Luggage storage
Multilingual staff
Facilities
1 building/tower
Built in 1986
Safe-deposit box at front desk
Picnic area
Terrace
Television in common areas
An indoor pool
Sauna
At least 80% of food locally sourced
At least 80% organic food
Vegan dining options
Vegetarian dining options
Locally owned and organised tours and activities
Local artist showcase
Double-glazed windows
At least 80% of lighting from LEDs
Comprehensive recycling policy
No plastic soft drinks bottles
No plastic coffee stirrers
No plastic drinking straws
No plastic water bottles
Reusable cups only
Reusable tableware only
Banquet hall
Accessibility
Lift
Wheelchair-accessible parking
5 on-site accessible parking spaces
Assistive listening devices available
Wheelchair-accessible public bathroom
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Handrails in stairwells
Lowered view port in door
Wheelchair-width doorways
Well-lit path to entrance
Step-free path to entrance
Room amenities
Be entertained
32-inch TV
Digital TV channels
Home comfort
Climate-controlled air conditioning and heating
Coffee/tea maker
Electric kettle
Iron/ironing board (on request)
Sleep well
Blackout curtains
Free cot/infant bed
Bed sheets provided
Freshen up
Private bathroom
Shower/bath combination
Eco-friendly toiletries
Hairdryer
Towels
Stay connected
Laptop-friendly workspace
Free WiFi
Food and drink
Fridge
More
Daily housekeeping
In-room safe (laptop compatible)
Connecting/adjoining rooms available
Eco-friendly toiletries
Bulk dispenser for toiletries
Eco-friendly cleaning products provided
Energy-saving switches
LED light bulbs
Water-efficient showers only
Restaurant dining guide
Special features
Dining
Gourmet Bar – This restaurant specialises in international cuisine. Guests can enjoy drinks at the bar.
Fees & policies
Optional extras
Buffet breakfast is offered for an extra charge of approximately GBP 18 per person
Early check-in can be arranged for an extra charge of GBP 40 (subject to availability)
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of GBP 16 per pet, per night
Parking
Self-parking costs GBP 16.50 per night
Policies
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and debit cards. Cash is not accepted.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
Novotel York Centre Hotel
Novotel York Centre
York Novotel
Hotel Novotel York
Accor York Centre
Novotel York Centre Hotel York
Novotel York Centre York
Novotel York Centre Hotel
Novotel York Centre Hotel York
Frequently asked questions
Does Novotel York Centre offer free cancellation for a full refund?
Yes, Novotel York Centre does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Novotel York Centre?
Yes, there's an indoor pool.
Are pets allowed at Novotel York Centre?
Yes, cats and dogs are welcome. There's a charge of GBP 16 per pet, per night. Service animals are exempt from fees.
Is parking offered on site at Novotel York Centre?
Yes. Self-parking costs GBP 16.50 per night. Electric car charging is available.
What are the check-in and check-out times at Novotel York Centre?
Check-in start time: 4:30 PM; check-in end time: midnight. There's a charge of GBP 40 for early check-in (subject to availability). Check-out time is 11:00 AM. Express check-out and contactless social distancing and check-out are available.
What is there to do at Novotel York Centre and nearby?
Novotel York Centre has an indoor pool and a sauna, as well as a picnic area.
Are there restaurants at or near Novotel York Centre?
Yes, Gourmet Bar offers international cuisine.
What's the area around Novotel York Centre like?
Novotel York Centre is a short 10-minute walk from York City Walls and 10 minutes' walk from Shambles. Our travellers say that the local area is very walkable.
Novotel York Centre Reviews
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.6/10
Cleanliness
8.8/10
Staff & service
8.4/10
Amenities
8.6/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
8/10 Very good
8 December 2024
Janice
Janice, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
3 December 2024
Simon
Simon, 1-night family trip
Verified Hotels.com guest review
6/10 Good
3 December 2024
We had a situation with our room after a late arrival, the situation was handled poorly on the initial complaint in our opinion. The situation was resolved eventually but after a unnecessary amount of time and upset.
Verified traveller
1-night family trip
Verified Hotels.com guest review
8/10 Very good
2 December 2024
Fab hotel in beautiful york
Lovely hotel have visited many times , I required a extra room key at one stage as my wife had gone back to the room for an important business call, and I did not want to disturb her , I was not very happy with how I was spoke to by lady on reception and made to feel like a awful person for needing one more plastic key !!! Shame as that has made me score lower than I always have this hotel .
Laura
Laura, 3-night family trip
Verified Hotels.com guest review
8/10 Very good
2 December 2024
Great hotel
Great stay, really nice hotel and rooms. The only issue was you can’t check in until 4:30pm
Richard
Richard, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
1 December 2024
Helen
Helen, 2-night trip
Verified Hotels.com guest review
6/10 Good
1 December 2024
Xmas markets
Bit far from centre for Xmas markets
Anne
Anne, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
28 November 2024
Ian
Ian, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
26 November 2024
Matthew
Matthew, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
24 November 2024
Jude
Jude, 1-night business trip
Verified Hotels.com guest review
8/10 Very good
19 November 2024
Don’t recall booking an accessible room. Because of the adapted accessibility the shower wasn’t great. Wouldn’t have been perfect if not mobile but would have preferred a better shower that would have been in a room that wasn’t adapted for accessibility.
Jonathan
Jonathan, 1-night trip
Verified Hotels.com guest review
6/10 Good
18 November 2024
Average stay
Nice hotel, however the receptionist level of customer service weren’t great. Talked at you at check in, with no smiles, when entering or leaving the building they don’t look up to avoid welcoming you. Our room was only made up for 2 not 3 so we had to request an extra bed, however the rest of the amenities in the room only catered for 2 - ie 2 coffee cups.
When leaving the access code provided didn’t work so we had to go back and park car, walk back to the hotel and get a new code and walk back in the ice.
I just felt the staff could make an extra effort
helen
helen, 1-night family trip
Verified Hotels.com guest review
8/10 Very good
17 November 2024
Too noisy at night
Lovely room, great breakfast but there is a background noise that you don’t hear during the day that is so loud during the night, couldn’t work out where it was coming from. Putting in ear phones didn’t drown it out until I put some music on.
Helen
Helen, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
14 November 2024
York break
Perfect location, lovely friendly reception, hotel modern and welcoming great value for money will use again
Tracey
Tracey, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
13 November 2024
Katie
Katie, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
9 November 2024
Verified traveller
1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
9 November 2024
First stay here of many to follow
First time stay at a Novotel. If they are all as good as this one then I will be using this brand much more frequently.
The staff were polite friendly and helpful, the foyer is large and well presented.
I stay away at least 30 times a year and there are some things I always look for in a hotel obviously cleanliness is at the top, a decent size room with usb connection ports is good. The TV in this room was a good size, but I often prefer to use a tablet. Wifi was certainly quick enough for my small needs. I was not gaming.
The bed linen was decent and the bed was an excellent foam mattress, the pillows were only OK. Another thing I think all hotels should fit are soft close toilet seats as there is nothing more annoying than one slamming down next door at stupid o' clock in the morning. Soft close seats are fitted here.
As for the hotels location to York centre for us it was perfect. A 15 minute stroll along the river into town.
Parking was perfect too and £16 for 24 hours in York is reasonable.
We will be using this hotel again.
Dave
Dave, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
9 November 2024
Gary
Gary, 3-night family trip
Verified Hotels.com guest review
8/10 Very good
6 November 2024
Steve
Steve, 1-night trip
Verified Hotels.com guest review
8/10 Very good
5 November 2024
Verified traveller
3-night trip
Verified Hotels.com guest review
8/10 Very good
4 November 2024
Ian
Ian, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
4 November 2024
We were celebrating my Husband’s 60th Birthday, and were given the lovely surprise of an upgrade plus a welcome treat in our room. It’s good to see the Hotel is continually improving the look of the Hotel by upgrading the flooring and extra new touches at breakfast. Big shout out to Rekah a staff member who is so welcoming.
Verified traveller
1-night trip
Verified Hotels.com guest review
10/10 Exceptional
4 November 2024
The staff were amazing. The hotel was just fabulous (especially for the money) and within perfect strolling distance to the Barbican. Would definitely stay here again.
Verified traveller
1-night trip
Verified Hotels.com guest review
10/10 Exceptional
3 November 2024
Great hotel
Great stay, stayed here before fab location.
Staff were friendly, polite & helpful. Room spotless. Food good. Would stay there again
Lorraine
Lorraine, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
3 November 2024
Great hotel
Great location. Room was very clean and a good size for 4 of us. Food was excellent and staff very friendly and helpful