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The Windsor Hotel Toya, Vignette Collection by IHG

5.0 star property
Toyako ski-in/ski-out hotel with spa and ski hire

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Photo gallery for The Windsor Hotel Toya, Vignette Collection by IHG

1 bedroom, in-room safe, desk, blackout curtains
1 bedroom, in-room safe, desk, blackout curtains
1 bedroom, in-room safe, desk, blackout curtains
1 bedroom, in-room safe, desk, blackout curtains
Exterior
Nestled in a serene setting, The Windsor Hotel TOYA offers an unforgettable luxury experience. Enjoy 18 holes of golf, unwind at the indoor mineral hot spring (onsen), and indulge in French cuisine at Gilligans Island. With ski-in/ski-out access, cross-country skiing, and snowmobiling on site plus thalassotherapy treatments available - you're sure to have a blast. Previous guests rave about the helpful staff.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Ski facilities
  • Bar
  • Pool
  • Spa
  • Laundry facilities
  • Free parking

Main amenities (12)

  • Daily housekeeping
  • Golf course
  • Ski-in/ski-out access
  • Restaurants and bar/lounge
  • Full-service spa
  • Indoor pool
  • Hot springs
  • Breakfast available
  • Free train station pick-up
  • Ski rentals and lessons
  • Ski passes
  • Coffee shop/cafe

Feel at home (6)

  • Fridge
  • Daily housekeeping
  • Laundry facilities
  • Blackout curtains
  • Lift
  • LCD TV
The current price is RM974
RM1,195 total
28 Aug - 29 Aug

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Suite, 2 Single Beds

1 bedroom, in-room safe, desk, blackout curtains

Suite, 2 Single Beds

Highlights

Air conditioning
Heating
Fridge
LCD TV
Pillow menu
Separate bedroom
Blackout curtains
Shower/bath combination
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite, 2 Single Beds (Sea Side)

1 bedroom, in-room safe, desk, blackout curtains

Suite, 2 Single Beds (Sea Side)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Heating
Fridge
LCD TV
Pillow menu
Separate bedroom
Blackout curtains
Shower/bath combination
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premium Room

1 bedroom, in-room safe, desk, blackout curtains

Premium Room

Highlights

Air conditioning
Heating
Fridge
LCD TV
Pillow menu
Separate bedroom
Blackout curtains
Shower/bath combination
  • Sleeps 2
  • 1 Twin Bed

View all photos for Deluxe Room

1 bedroom, in-room safe, desk, blackout curtains

Deluxe Room

Highlights

Air conditioning
Heating
Fridge
LCD TV
Pillow menu
Separate bedroom
Blackout curtains
Shower/bath combination
  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite, 1 King Bed (Sea Side)

1 bedroom, in-room safe, desk, blackout curtains

Suite, 1 King Bed (Sea Side)

Highlights

Air conditioning
Heating
Fridge
LCD TV
Pillow menu
Separate bedroom
Blackout curtains
Shower/bath combination
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Single Beds (Sea Side)

1 bedroom, in-room safe, desk, blackout curtains

Premium Room, 2 Single Beds (Sea Side)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Heating
Fridge
LCD TV
Pillow menu
Separate bedroom
Blackout curtains
Shower/bath combination
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premium Room, 1 Queen Bed (Sea Side)

1 bedroom, in-room safe, desk, blackout curtains

Premium Room, 1 Queen Bed (Sea Side)

8.0 out of 10
Very good
(2 reviews)

Highlights

Air conditioning
Heating
Fridge
LCD TV
Pillow menu
Separate bedroom
Blackout curtains
Shower/bath combination
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed (Lake Side)

1 bedroom, in-room safe, desk, blackout curtains

Suite, 1 King Bed (Lake Side)

Highlights

Air conditioning
Heating
Fridge
LCD TV
Pillow menu
Separate bedroom
Blackout curtains
Shower/bath combination
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Single Beds (Lake Side)

1 bedroom, in-room safe, desk, blackout curtains

Suite, 2 Single Beds (Lake Side)

Highlights

Air conditioning
Heating
Fridge
LCD TV
Pillow menu
Separate bedroom
Blackout curtains
Shower/bath combination
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premium Room, 2 Single Beds (Lake Side)

1 bedroom, in-room safe, desk, blackout curtains

Premium Room, 2 Single Beds (Lake Side)

Highlights

Air conditioning
Heating
Fridge
LCD TV
Pillow menu
Separate bedroom
Blackout curtains
Shower/bath combination
  • Sleeps 3
  • 2 Twin Beds

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9.2 out of 10, Wonderful, 556 reviews
The price is RM1,306
RM1,598 total
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About the area

Map
Shimizu, Toyakocho, Abuta-gun, Toyako, Hokkaido, 049-5722

What's nearby

  • Lake Toya - 9 min drive - 5.8 km
  • Usuzanfunka Memorial Park - 13 min drive - 9.5 km
  • Toyako Onsen - 14 min drive - 10.2 km
  • Toyako Hot Spring - 14 min drive - 10.8 km
  • Rusutsu Resort - 38 min drive - 31.2 km

Getting around

  • New Chitose Airport (CTS) - 109 min drive
  • Toya Station - 26 min drive
  • Ōkishi Station - 34 min drive
  • Koboro Station - 40 min drive
  • Free train station pickup

Restaurants

  • ‪サイロ展望台 - ‬9 min drive
  • ‪レークヒル ファーム - ‬7 min drive
  • ‪わかさいも本舗 洞爺湖本店 (Wakassaimo) - ‬16 min drive
  • ‪しおさい - ‬13 min drive
  • ‪Cafe Balher - ‬9 min drive

About this property

The Windsor Hotel Toya, Vignette Collection by IHG

Putting you within a 15-minute drive of Lake Toya, The Windsor Hotel Toya, Vignette Collection by IHG has ski-in/ski-out access, allowing you more time for snowboarding, cross-country skiing and snow tubing. You can visit the spa to indulge in facials or aromatherapy, and French cuisine is served at Gilligans Island, which is open for breakfast, lunch and dinner. Other highlights at this luxurious hotel include a golf course, an indoor pool and a bar/lounge. Ski passes, rentals and lessons are also available. Fellow travellers say great things about the helpful staff.

Languages

English, Japanese

At a glance

DONE

Hotel size

    • 368 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; check-in end time: midnight
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the train station; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
    • The front desk is open daily from 6 AM - midnight
    • Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
    • To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
    • For any questions, please contact the property using the information on the booking confirmation
    • This property will be closed for maintenance from noon on March 10 to 3 PM on March 13; from noon on March 24 to 3 PM on March 27; from noon on April 15 to 3 PM on April 17; from noon on April 21 to 3 PM on April 24, 2026.
    • A scheduled power outage will take place from midnight on October 9 until early morning on October 10, 2025.
    • Reservations are required for dinner at all on-site restaurants and must be made at 6 PM the day prior.
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
DONE

Children

    • Children (12 years old and younger) are not allowed
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • On-site parking is limited
DONE

Transfers

    • Free train station pickup*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7:00 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area

What to do

  • Golf lessons
  • Golfing
  • Mini golf
  • Horse riding/hire
  • Segway hire/tours
  • Sledging
  • Hot springs
  • Shopping
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Horse riding nearby
  • Rafting nearby

Working away

  • Meeting room
  • Conference space

Services

  • Front desk (limited hours)
  • Concierge services
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Bike hire
  • Pool loungers
  • Segway hire/tours
  • Ski equipment hire

Facilities

  • Safe-deposit box at front desk
  • Library
  • Golf course on-site
  • An indoor pool
  • Full-service spa
  • Banquet hall

Accessibility

  • Lift

Ski

  • Ski-in/ski-out access
  • Ski passes
  • Cross-country skiing
  • Snowboarding
  • Skiing lessons
  • Ski hire
  • Snow tubing
  • Snowmobiling
  • Snowshoeing

Room amenities

Be entertained

  • LCD television
  • Satellite TV channels

Home comfort

  • Air conditioning and heating
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Pillow menu
  • Blackout curtains
  • Bed sheets provided

Freshen up

  • Shower/bath combination
  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired internet
  • Phone

Food and drink

  • Fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials and body scrubs. A variety of treatment therapies are provided, including aromatherapy and thalassotherapy. The spa is equipped with a hot tub. The spa is open daily.

Public bath/onsen services include an indoor mineral hot spring (onsen). This service features separate men's and women's areas. There are hot springs on site.

Dining

Gilligans Island – This restaurant specialises in French cuisine and serves breakfast, lunch and dinner.
La voute – This restaurant specialises in Chinese cuisine and only serves dinner. Open selected days.
Tojisanka – This restaurant specialises in Japanese cuisine and serves breakfast and dinner. Open selected days.
Kogetsu – This restaurant specialises in sushi and only serves dinner. Reservations are required. Open selected days.
Windsor Out of Africa – This restaurant specialises in Japanese cuisine and serves lunch and dinner. Reservations are required. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: JPY 300.00 per person, per night. This tax does not apply to children under 13 years of age.

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately JPY 4840 per person
  • Early check-in can be arranged for an extra charge (subject to availability)

Renovations and closures

This property is closed from 10 March 2026 to 13 March 2026 (dates subject to change).
The property will be renovating from 1 April 2026 to 1 April 2026 (completion date subject to change). The following areas are affected:
  • Swimming pool
During renovations, the hotel will make every effort to minimise noise and disturbance.

Policies

The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International
Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Windsor Hotel TOYA
Windsor TOYA
The Windsor Hotel Toya Toyako-Cho, Hokkaido, Japan
Windsor Hotel Toyako Cho
The Windsor Hotel TOYA
The Windsor Hotel Toya Vignette Collection an IHG Hotel
The Windsor Hotel Toya, Vignette Collection by IHG Hotel
The Windsor Hotel Toya, Vignette Collection by IHG Toyako
The Windsor Hotel Toya, Vignette Collection by IHG Hotel Toyako

Frequently asked questions

Is The Windsor Hotel Toya, Vignette Collection by IHG currently open?

This property is closed from 10 March 2026 to 13 March 2026 (dates subject to change).

Does The Windsor Hotel Toya, Vignette Collection by IHG offer free cancellation for a full refund?

Yes, The Windsor Hotel Toya, Vignette Collection by IHG does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at The Windsor Hotel Toya, Vignette Collection by IHG?

Yes, there's an indoor pool.

Are pets allowed at The Windsor Hotel Toya, Vignette Collection by IHG?

Sorry, pets aren't allowed.

Is parking offered on site at The Windsor Hotel Toya, Vignette Collection by IHG?

Yes, there's free self parking. Parking spaces may be limited.

What are the check-in and check-out times at The Windsor Hotel Toya, Vignette Collection by IHG?

Check-in start time: 3 PM; check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is noon.

What is there to do at The Windsor Hotel Toya, Vignette Collection by IHG and nearby?

Have fun with winter activities such as cross-country skiing, snowboarding and snowshoeing and in warmer months, enjoy a round of golf at the on-site golf course. Additional recreation on-site includes segway hire and hot springs. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. The Windsor Hotel Toya, Vignette Collection by IHG also has spa services.

Are there restaurants at or near The Windsor Hotel Toya, Vignette Collection by IHG?

Yes, Gilligans Island offers French cuisine.

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The Windsor Hotel Toya, Vignette Collection by IHG Reviews

Reviews

8.8

Excellent

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Popular mentions

Service staff
Food
View

Reviews

10/10 Excellent

Five star property. Outdoor hot spring design was well thought out and due to the high elevation overlooking Lake Toya it transported you to another realm.
Diego, 1-night trip

10/10 Excellent

Excellent service, friendly and professional staff, room with scenic view
Eva, 1-night trip

10/10 Excellent

I like dinner restaurants (SUSHI, out of Africa etc) and golf.
JAEJOON, 4-night trip

10/10 Excellent

Good service
Chi Ho, 2-night trip

10/10 Excellent

This was a gorgeous place to be in the middle of Winter. The hotel is amazing and the surrounding nature and lake are breathtaking. Ee had a few things planned for the visit, but preferred just to stay in the hotel/resort
Domingo, 2-night trip

10/10 Excellent

Great hotel in the top of toya lake with spacious room and view...5 stars
Wu Meng, 1-night trip

10/10 Excellent

Great location and friendly staffs. The restaurants on the top floor are pretty good.
Jeffery, 1-night trip

10/10 Excellent

The Windsor is a excellent expensive 5-star hotel, food and dining only choices available within hotel. Will try other hotel choices next time.
Mun Kit Marcus, 1-night trip

10/10 Excellent

Beautiful Property and Lovely Staff

Beautiful property and hotel with amazing views all around. The staff was wonderful with great hospitality. Very good breakfast on site as well which I recommend adding to your stay as it’s far to the main town to get breakfast. Only small criticism is the WiFi was substandard for a property with so much focus on the details. Was difficult to connect to and stay connected to.
Edward, 2-night trip

10/10 Excellent

Beautiful property, food was delicious, but need to understand preferences of foreign travelers better. Check-in was quite slow and Onsen should be open longer hours.
Paul, 1-night trip

10/10 Excellent

very good

10/10 Excellent

The property is older but well maintained. The views are absolutely amazing! You definitely need a car if you stay here - the hotel sits on a mountain top and quite some distance from town (restaurants, shops, and convenience stores).
Steven, 3-night trip

10/10 Excellent

Spectacular room views! Such a stunning and remote hotel with many dining and activity options. Will definitely be back.
Debora, 2-night trip

10/10 Excellent

Incredible lake view
Hiroyuki, 1-night trip

10/10 Excellent

Such a hidden gem! We stayed two nights at the resort. The view is breathtaking and the food is supreme. All facilities are well maintained and staff are very friendly.
Xiao, 2-night trip

10/10 Excellent

we could have both views ocean and lake from the hotel. It's great!
Kenji, 1-night trip

8/10 Good

Have to call them to make reservations for the shuttle, which may be difficult for foreigners. Tried to msg them through Expedia's platform but it went unanswered. Couldn't contact them through their website as well. Overall, still a pleasant stay.. although the fireworks is quite small from high up. View of clouds from the hotel is nice in the early morning.
Qianru, 1-night trip

10/10 Excellent

Winter Wonderland

Spectacular location and views for a snowy wonderland in winter. The lobby and sitting areas are beautiful and peaceful. It is quite remote but with a free daily transfer bus available for Toyako or Toya station. The service was outstanding with very friendly staff. The food was excellent, but quite expensive without options nearby! The bar was quaint and relaxing at the end of the day. We thoroughly enjoyed our two night stay. We didn't utilise the spring or spa services but would recommend this hotel for that special celebration or decadent indulgence!
Lee, 2-night trip

2/10 Terrible

A ripp off!

The only thing that makes this hotel 5 stars is the high prices. Unfortunately, we were very disappointed in the service. The hotel is old and urgently needs renovation. It seems as if the last bit of money is being squeezed out of the old box. The owners obviously only think about maximizing profits and have no passion for the customer. In short, there is obviously a lack of staff. When we wanted to check in 2 minutes before 3 p.m., the room was not ready. We had to wait. We used this time to visit the toilet next to the reception, which was unhygienic and smelled bad. Next to the toilet bowl, there was paper with a used toothbrush on the floor. The toilet seat had urine stains. There was obviously not enough staff to fix this. When we then went to the room, we saw the cleaning crew running around on our floor. We felt so sorry for the ladies working under such stress. Now we knew why our room was ready too late. There is simply not enough staff. Such a stressful atmosphere does not belong in a 5-star hotel. The management should show more respect for its employees and customers and improve this untenable situation immediately. The breakfast was very modest and the plates were not cleared. The quality of the food has nothing to do with what we paid for. Terrible! When we checked out, we were presented with a bill for almost 4 USD (600 yen) bathing fee, even though we did not bathe in this hotel for hygiene reasons. Such a ridiculous amount should be included.
1-night trip

10/10 Excellent

Nice 5 star hotel. The service and staff is top notch. The views are spectacular. Great place to retreat to and relax. We stayed here for 1 night in our trip through Hokkaido. My only issue was at check in. We were required to make the dinner reservations and meal selection at the front desk. And not everything we wanted was available to us. So it was very awkward experience in my opinion. I don’t know if I made a mistake not reserving the restaurants in advance but it is hard to know what you want for dinner up to 7 months in advance. Maybe it was just better to order room service.
Eddy, 1-night trip

6/10 Okay

以前のような豪華さはなくなり、施設が陳腐化しています。ジムも夕方5時までと全く使えませんでした。 時代に取り残された感あるホテルです。
Yuji, 1-night trip

10/10 Excellent

とてもゆったり過ごすことができ、快適なステイになりました。施設は少し古さが感じられるものの、お部屋は綺麗に保たれていて良かったです。
?, 1-night trip

8/10 Good

스텝 친절 합니다
MISOOK, 2-night trip

10/10 Excellent

Togo, 2-night trip

10/10 Excellent

　洞爺湖を見下ろす最高のロケーションで、サービスも細部にまで行き届いていて文句のつけようがない、超一流のホテルです。強いて不満な点をあげるとすれば、2つある大浴場のうち片方にしか露天風呂がないということでしょうか。
??, 1-night trip