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Hard Rock Hotel Riviera Maya - All Inclusive

4.5 star property
Upmarket beachfront property with spa, near Puerto Aventuras Marina

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Photo gallery for Hard Rock Hotel Riviera Maya - All Inclusive

2 outdoor pools
View from property
Ecotours
Private beach, white sand, beach umbrellas, beach towels
Private beach, white sand, beach umbrellas, beach towels
Escape to the luxurious Hard Rock Hotel Riviera Maya - All Inclusive, where you can tee off at the 18-hole golf course or relax on a private beach with soothing massages. Treat yourself to international cuisine at one of the 9 on-site restaurants and stay connected with in-room WiFi.
VIP Access

Reviews

7.8 out of 10
Good

Popular amenities

  • Airport transfer
  • Connecting rooms available
  • Pet-friendly
  • Bar
  • Gym

Main amenities (12)

  • Daily housekeeping
  • On a private beach
  • 9 restaurants and 7 bars/lounges
  • Full-service spa
  • 2 outdoor pools
  • Nightclub
  • Free children's club
  • 2 outdoor tennis courts
  • Fitness centre
  • Sauna
  • Steam room
  • Beach umbrellas

Feel at home (6)

  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Rollaway/extra beds available (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
The current price is RM1,811
RM1,811 total
includes taxes & fees
13 May - 14 May

Room options

Available filters for rooms
Showing 26 of 26 rooms

View all photos for Suite, 2 Bedrooms, Oceanfront (Rock Suite, Rooftop Lounge)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Suite, 2 Bedrooms, Oceanfront (Rock Suite, Rooftop Lounge)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Dining table
Flat-screen TV
  • Ocean view
  • 480 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Suite, 2 Bedrooms, Oceanfront (Rock Suite)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Suite, 2 Bedrooms, Oceanfront (Rock Suite)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Dining table
Flat-screen TV
  • Ocean view
  • 240 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Room, 1 King Bed (Heaven)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed (Heaven)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Premium bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds (Heaven)

Separate bathtub and shower, jetted bath, rainfall showerhead

Deluxe Room, 2 Double Beds (Heaven)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Premium bedding
  • Sleeps 3
  • 2 Double Beds

View all photos for Gold Deluxe King Room

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Gold Deluxe King Room

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Premium bedding
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Royal Room, 1 King Bed, Partial Ocean View (Rock Royalty)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Royal Room, 1 King Bed, Partial Ocean View (Rock Royalty)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • Partial ocean view
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Diamond)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed (Diamond)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Premium bedding
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Premium bedding
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Gold, Pure Wellness)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed (Gold, Pure Wellness)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Royal Room, 2 Double Beds, Partial Ocean View (Rock Royalty)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Royal Room, 2 Double Beds, Partial Ocean View (Rock Royalty)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • Partial ocean view
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Royal Room, 1 King Bed (Heaven, Rock Royalty)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Royal Room, 1 King Bed (Heaven, Rock Royalty)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Partial Ocean View

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, 2 Double Beds, Partial Ocean View

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Premium bedding
  • Partial ocean view
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds (Gold)

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Deluxe Room, 2 Double Beds (Gold)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Premium bedding
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds (Gold, Pure Wellness)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, 2 Double Beds (Gold, Pure Wellness)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds (Heaven, Gold)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, 2 Double Beds (Heaven, Gold)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Premium bedding
  • 45 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed (Heaven, Gold)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed (Heaven, Gold)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Premium bedding
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Heaven, Diamond)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed (Heaven, Diamond)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Premium bedding
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Heaven - Swim Up)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed (Heaven - Swim Up)

Highlights

Balcony
Separate sitting area
Private pool
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Blackout curtains
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, 2 Double Beds

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Premium bedding
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed (Heaven, Gold, Pure Wellness)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed (Heaven, Gold, Pure Wellness)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Oceanfront (Heaven, Rock Suite)

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Suite, Oceanfront (Heaven, Rock Suite)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • Ocean view
  • 240 sq m
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Suite (Heaven, Rock Suite Platinum)

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Suite (Heaven, Rock Suite Platinum)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Dining table
Flat-screen TV
  • Ocean view
  • 480 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Deluxe Room (Heaven, Sky Terrace)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Deluxe Room (Heaven, Sky Terrace)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Premium bedding
  • 90 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room (Grand Sky Terrace)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Deluxe Room (Grand Sky Terrace)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Premium bedding
  • Partial ocean view
  • 179 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Room (Sky Terrace)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Deluxe Room (Sky Terrace)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Premium bedding
  • Partial ocean view
  • 90 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Family Room

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Deluxe Family Room

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • 90 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Similar properties

Exterior

Dreams Aventuras Riviera Maya - All Inclusive

  • Pool
  • Free breakfast
  • Spa
  • Pet-friendly
8.4 out of 10, Very good, 418 reviews
The price is RM1,581
RM1,581 total
includes taxes & fees
18 May - 19 May
Dreams Aventuras Riviera Maya - All Inclusive
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About the area

Map
Km 72, Carretera Cancun-Chetumal, Puerto Aventuras, QROO, 77710

What's nearby

  • Blu Riviera Maya - 20 min walk - 1.7 km
  • Puerto Aventuras Golf Club - 7 min drive - 5.6 km
  • Puerto Aventuras Marina - 8 min drive - 6.1 km
  • Dolphin Discovery - 9 min drive - 6.4 km
  • Oasis Beach - 14 min drive - 6.6 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 69 min drive
  • Tulum Intl. Airport (TQO) - 82 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 18.4 miles/29.7 km
  • Airport shuttle (surcharge)

Restaurants

  • ‪Wai - ‬12 min walk
  • ‪The Market - ‬4 min walk
  • ‪Tequilla Bar - ‬11 min drive
  • ‪Ciao - ‬5 min walk
  • ‪Bloved Restaurant & Lounge - ‬11 min drive

About this property

Hard Rock Hotel Riviera Maya - All Inclusive

Hard Rock Hotel Riviera Maya - All Inclusive offers a private beach where you can enjoy the shade from a beach umbrella or get a beach massage, plus you'll be within a 15-minute drive of Xplor Theme Park. 2 outdoor pools provide a splash of fun, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and aromatherapy. The Market, one of 9 restaurants, serves international cuisine and is open for breakfast and dinner. Other highlights at this luxurious property include 7 bars/lounges, a nightclub and a free kid's club. The helpful staff and overall property condition get good marks from fellow travellers.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking
Snorkelling

Land activities

Climbing wall
Fitness facilities
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

Languages

English, Portuguese, Spanish

At a glance

DONE

Hotel size

    • 1264 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: 5:30 AM
    • Contactless check-in and check-out are available
    • Express check-in/out available
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Babysitting*
    • Supervised childcare*
    • Free children's club
DONE

Pets

    • Pets allowed (dogs and cats only, 2 total, up to 18 kg per pet)*
    • Specific rooms only, restrictions apply*
    • Pets must be supervised
    • Food and water bowls available
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • Free on-site valet parking
    • Wheelchair-accessible parking on site
DONE

Transfers

    • Airport shuttle (available 24 hours)*
DONE

Other information

    • Designated smoking area (fines apply)

Property amenities

Food and drink

  • 9 restaurants
  • 7 bars/lounges
  • 2 coffee shops
  • Poolside bar
  • Swim-up bar
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Free children's club
  • Children's pool
  • Water slide
  • Mini golf
  • Supervised childcare (surcharge)
  • Local/corner shop

What to do

  • On a private beach
  • Tennis
  • Basketball
  • Volleyball
  • Pro golf lessons
  • Mini golf
  • Kayaking
  • Shopping
  • Pool table
  • Ecotours nearby
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Scuba-diving nearby

Working away

  • Business centre
  • Meeting rooms
  • Computer station
  • Conference centre (87823 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach towels
  • Beach umbrellas
  • Golf cart on-site
  • Golf clubs on-site

Facilities

  • 9 buildings/towers
  • Built in 2013
  • ATM/banking
  • Garden
  • Terrace
  • Television in common areas
  • Fitness centre
  • Adjacent to a golf course
  • 2 outdoor pools
  • Full-service spa
  • Golf clubhouse on-site
  • Nightclub
  • Hot tub
  • 2 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Water slide
  • Banquet hall

Accessibility

  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Handrails in stairwells
  • Wheelchairs available on site
  • Well-lit path to entrance

Room amenities

Be entertained

  • Flat-screen television
  • Premium satellite channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Premium bedding
  • Free rollaway/extra bed

What to enjoy

  • Balcony
  • Separate sitting area

Freshen up

  • Private bathroom
  • Jetted
  • Separate bath and shower
  • Rainfall shower heads
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

Spa

Rock Spa® has 50 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa. There are hot springs/mineral springs on site.

Dining

The Market – This buffet restaurant specialises in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.
Pizzeto – This restaurant specialises in Italian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
Frida – This restaurant specialises in Mexican cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
Zen – This restaurant specialises in Asian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 68 per person (return)

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Babysitting is available for an extra charge

Pets

  • Pets are allowed for an extra charge of USD 150 per pet, per stay

Pool, spa, & gym (if applicable)

  • Guests under 16 years old are not allowed in the spa, and guests under 17 years old are only allowed with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a smoke detector on-site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Hard Rock Hotel Riviera Maya All Inclusive Puerto Aventuras
Hard Rock Riviera Maya Inclus
Hard Rock Hotel Riviera Maya Puerto Aventuras
Hard Rock Hotel Riviera Maya
Hard Rock Hotel Riviera Maya
Hard Rock Hotel Riviera Maya All Inclusive
Hard Rock Hotel Riviera Maya - All Inclusive Puerto Aventuras

Frequently asked questions

Does Hard Rock Hotel Riviera Maya - All Inclusive offer free cancellation for a full refund?

Yes, Hard Rock Hotel Riviera Maya - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hard Rock Hotel Riviera Maya - All Inclusive?

Yes, there are 2 outdoor pools and a children's pool.

Are pets allowed at Hard Rock Hotel Riviera Maya - All Inclusive?

Yes, cats and dogs are welcome, with a limit of 2 total and maximum weight of 18 kg per pet. There's a charge of USD 150 per pet, per stay. Food and water bowls are available.

Is parking offered on site at Hard Rock Hotel Riviera Maya - All Inclusive?

Yes, there's free self and valet parking.

Is an airport shuttle service offered by Hard Rock Hotel Riviera Maya - All Inclusive?

Yes, an airport shuttle is available. The charge is USD 68 per person return.

What are the check-in and check-out times at Hard Rock Hotel Riviera Maya - All Inclusive?

Check-in start time: 3:00 PM; check-in end time: 5:30 AM. Check-out time is noon. Express check-in and check-out and contactless social distancing and check-out are available.

Is there an on-site casino at Hard Rock Hotel Riviera Maya - All Inclusive?

No, this property doesn't have a casino, but Riviera Gran Casino (22-min drive) is nearby.

What is there to do at Hard Rock Hotel Riviera Maya - All Inclusive and nearby?

Have fun with on-site activities such as kayaking, and improve your game on the tennis courts. Additional recreation on-site includes basketball and volleyball. Indulge in a treatment at the spa, soothe your senses in the hot tub or go for a swim in one of the 2 outdoor swimming pools. Hard Rock Hotel Riviera Maya - All Inclusive also has 7 bars, a nightclub and a private beach, as well as a water slide, a sauna and a steam room.

Are there restaurants at or near Hard Rock Hotel Riviera Maya - All Inclusive?

Yes, there are 9 on-site restaurants, featuring international cuisine.

Does Hard Rock Hotel Riviera Maya - All Inclusive have rooms with private hot tubs?

Yes, each room has a jetted bath.

Does Hard Rock Hotel Riviera Maya - All Inclusive have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Hard Rock Hotel Riviera Maya - All Inclusive like?

Hard Rock Hotel Riviera Maya - All Inclusive is located on the waterfront. Popular attractions include Xplor Theme Park, which is 15 minutes away by car.

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Hard Rock Hotel Riviera Maya - All Inclusive Reviews

Reviews

7.8

Good

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Popular mentions

Food
Service staff
Room
Restaurant
Children
Beach
Family friendly
Booking
Water park
Entertainment

Reviews

10/10 Exceptional

We had a great stay! 👍
Candace, 6-night trip

10/10 Exceptional

Great for family with kids … lots to do around the property
Jigar, 4-night trip

10/10 Exceptional

What a beautiful place
Joel, 4-night trip

10/10 Exceptional

Everything was great.
Vagner, 7-night trip

6/10 Good

Good food and the rock thematic
Daniel, 3-night trip

10/10 Exceptional

Great time had by all!
Victoria Leigh, 5-night trip

8/10 Very good

We really enjoyed the Hard Rock. Staff is very friendly. They do try to sell you a lot of membership stuff and packages.
Ashley, 5-night trip

10/10 Exceptional

Todo excelente
Rodrigo, 3-night trip

8/10 Very good

Loved the hotel. So many things to do with kids. The beach is THE BEST! The food was good, many options. The water park had a lot of closed slides which was a bummer! Enjoyed the kids area with rock climbing, obstacle course, bowling and trampolines.
Katrina, 6-night trip

10/10 Exceptional

Excellent for honeymoon or any other ocasion
Samuel, 3-night trip

8/10 Very good

Property is beautifull , need aome renovatio, but overwall we love it
Natercia, 4-night trip

10/10 Exceptional

Everyone was always ready to take care of anything needed. The staff was always updating and cleaning. Every activity outside the resort went smoothly as well.
brad, 5-night trip

8/10 Very good

very nice area, lots of natural wildlife out there which was a pro and con for us
Angel, 3-night trip

10/10 Exceptional

It was great to enjoy the benefits ( pool, restaurants) of the two properties at the Hard Rock Hotel with the ease of the quick free shuttle service. The property is beautiful.
Mariset, 4-night trip

10/10 Exceptional

Great, room service can improve

All services, food, rooms, more than great. Room service can be better, room tables were not working properly, It take too long to get our calls aswered, no clear instructions to call different services. Overall it was a wonderful experience
Emmanuel, 2-night trip

10/10 Exceptional

Excellent place
Eriselda, 6-night trip

10/10 Exceptional

We spent 4 days with my wife and two kids, the hotel has all the possible activities for the family: beach, pool, water slides and have a great indoor facility with bowling, trampolines and others. My kids loved it. Food was great, they have many options and great quality. We didn’t drink that much but they offer great variety of liquor. I’ll definitely come back again, first time on this hotel chain. Rooms are outdated but it looks like they are going to start some renovations. I had the VIP access but nobody told me so not sure what we’ve missed
Felipe, 3-night trip

4/10 Fair

Stayed here 8 years ago, loved it. EXTREMELY disappointed this time. Place is completely run down, mold in the air vents in restaurants. WORST part is the restaurant reservation “system”. Stayed in MANY all inclusive in Mayan Riviera and this is a joke. Going to send a formal letter to the CEO of Hard Rock, not that it’ll help but he should know. Apparently one in Cancun is quite nice.
Douglas, 7-night trip

10/10 Exceptional

Good for family and adults
Samer, 7-night trip

10/10 Exceptional

Excellent property and lots of improvements on going! Food options are excellent!
Grant, 5-night trip

10/10 Exceptional

Great property for family vacations. Has a bit of everything for everyone.
Hendri, 4-night trip

8/10 Very good

The hallways during each night were very noisy. No staff was around to remind people to quiet down in the middle of the night. Frustrating. Also, before 8am, every poolside and beach chair had been claimed by towels. At other resorts, after one hour of no one showing up, towels were removed from chairs. Staff everywhere were exceeding friendly and helpful.
Sandra, 6-night trip

10/10 Exceptional

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Baljit, 5-night trip

10/10 Exceptional

The hotel was perfect for a family vacation! The kids loved all the entertain nightly and the pools were great! Water park too!
Ashley, 7-night trip

10/10 Exceptional

Absolutely loved this experience! I will be returning and getting a hard rock membership! Everybody was so kind and food was great!!
Schrade, 5-night trip