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Hotel Excelsior Palace Palermo

4.0 star property
Hotel with restaurant, near Teatro Massimo

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Excelsior Palace Palermo

Lobby
Exterior
Exterior
Flat-screen TV
Breakfast, lunch and dinner served

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Childcare
    Childcare
  • Gym
    Gym
  • Parking available
    Parking available
  • Pet-friendly
    Pet-friendly
  • Non-smoking
    Non-smoking
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Breakfast available
  • Fitness centre
  • Room service
  • Babysitting
  • Business centre
  • 24-hour front desk
  • Air conditioning
  • Computer station
  • Front desk safe
  • Laundry service
Feel at home
  • Children stay free
  • Babysitting services
  • Private bathroom
  • Television
  • Daily housekeeping
  • Laundry facilities

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Double Room

Minibar, in-room safe, desk, soundproofing

Standard Double Room

Highlights

Soundproofed
Air conditioning
Heating
Flat-screen TV
Hairdryer
Bidet
Rainfall showerhead
Deep-soaking bath
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room

Minibar, in-room safe, desk, soundproofing

Superior Double Room

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Hairdryer
Bidet
Rainfall showerhead
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite

Minibar, in-room safe, desk, soundproofing

Junior Suite

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Separate bedroom
Hairdryer
Bidet
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Double Room

Minibar, in-room safe, desk, soundproofing

Deluxe Double Room

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Hairdryer
Bidet
Rainfall showerhead
  • Sleeps 3
  • 1 Double Bed

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8.6 out of 10, Excellent, (489)
The price is RM538
RM629 total
includes taxes & fees
29 Nov - 30 Nov
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About the area

Map
Via Marchese Ugo 3, Palermo, 90141

What's nearby

  • Politeama Garibaldi Theater - 11 min walk - 0.9 km
  • Via Roma - 13 min walk - 1.1 km
  • Teatro Massimo - 16 min walk - 1.4 km
  • Palermo Cathedral - 4 min drive - 2.7 km
  • Palermo Harbour - 6 min drive - 3.5 km

Getting around

  • Palermo (PMO-Punta Raisi) - 35 min drive
  • Palermo Vespri Station - 6 min drive
  • Ficarazzi Station - 15 min drive
  • Palermo Notarbartolo Station - 16 min walk
  • Giachery Station - 14 min walk
  • Fiera Station - 21 min walk
  • Imperatore Federico Station - 25 min walk

Restaurants

  • ‪Bioesserì by Natura si - ‬1 min walk
  • ‪Città Del Sole - ‬5 min walk
  • ‪Tredicisette - ‬5 min walk
  • ‪Da Diego - ‬4 min walk
  • ‪Antica Pizzeria da Michele - ‬4 min walk

About this property

Hotel Excelsior Palace Palermo

When you stay at Hotel Excelsior Palace Palermo, you'll be within a 10-minute drive of Teatro Massimo and Palermo Harbour. After a workout at the fitness centre, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. Also, this hotel is 5.6 mi (9.1 km) from Mondello Beach. Public transportation is close by: Giachery Station is only 14 minutes on foot.

Languages

English, French, German, Italian, Spanish

At a glance

Hotel size

  • 117 rooms

Arriving/Leaving

  • Check-in start time: 2:00 PM; check-in end time: midnight
  • Contactless check-in and check-out are available
  • Express check-in/out available
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Contactless check-out

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (2 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • Babysitting

Pets

  • Pets stay for free
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:30 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

Travelling with children

  • Children stay for free (see details)
  • Babysitting services

What to do

  • Scooter/moped hire nearby

Working away

  • Business centre
  • Meeting room
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage

Facilities

  • Safe-deposit box at front desk
  • Fitness centre

Accessibility

  • Lift

Room amenities

Be entertained

  • Flat-screen television

Home comfort

  • Air conditioning and heating
  • Minibar

Sleep well

  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Deep-soaking bath
  • Bath or shower
  • Rainfall shower heads
  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 4 nights. This tax does not apply to children under 12 years of age.

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 18 for adults and EUR 18 for children

Children & extra beds

  • Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
  • All guests, including children, must be present at check-in and show their government-issued photo ID card or passport

Policies

Guests can rest easy knowing that there's a first aid kit on-site.
This property accepts credit cards. Cash is not accepted.
Cashless transactions are available.
Cash transactions at this property cannot exceed EUR 5000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.

Also known as

Excelsior Palermo Palermo
Hotel Excelsior Palace Palermo Hotel
Hotel Excelsior Palace Palermo Palermo
Hotel Excelsior Palace Palermo Hotel Palermo
Mercure Palermo Excelsior City

Frequently asked questions

Does Hotel Excelsior Palace Palermo offer free cancellation for a full refund?
Yes, Hotel Excelsior Palace Palermo does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Hotel Excelsior Palace Palermo?
Yes, pets stay free.
Is parking offered on site at Hotel Excelsior Palace Palermo?
No, unfortunately, but there's discounted parking nearby.
What are the check-in and check-out times at Hotel Excelsior Palace Palermo?
Check-in start time: 2:00 PM; check-in end time: midnight. Check-out time is noon. Express check-in and check-out and contactless social distancing and check-out are available.
What is there to do at Hotel Excelsior Palace Palermo and nearby?
Maintain your daily exercise routine at the gym.
Are there restaurants at or near Hotel Excelsior Palace Palermo?
Yes, there's an on-site restaurant.
Does Hotel Excelsior Palace Palermo have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.
What's the area around Hotel Excelsior Palace Palermo like?
Hotel Excelsior Palace Palermo is in Politeama, a short 16-minute walk from Teatro Massimo and 10 minutes' walk from Piazza Ruggero Settimo.

Hotel Excelsior Palace Palermo Reviews

Reviews

8.4

Very good

8.6/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

4/10 Fair

good location, close to nice park and several restaurants nearby
2-night family trip
Verified Expedia guest review

10/10 Exceptional

Away from bustle yet close
Simply amazing and outstanding service!
MARIE-ANDREE, 1-night family trip
Verified Hotels.com guest review

4/10 Fair

The hotel is old but expensive. It has a good location, but unless you get a good rat be ready to accept a hotel that might have been great many years ago.
1-night family trip
Verified Expedia guest review

10/10 Exceptional

Our room was massive and had space for all of our luggage. The bathroom is lovely with a big bath. Very luxurious and comfortable for our last night in Italy. Parking out the front. Lovely, helpful staff. Worth every penny.
Jackie, 1-night romance trip
Verified Expedia guest review

8/10 Very good

Close to all. Great locatiin and excellent hotel restaurant staff.
2-night romance trip
Verified Expedia guest review

6/10 Good

Old Glamour hotel needs an overhaul.
It was so so. The reception staff was great and the breakfast very good. Dinner also was good and staff nice. The condition of the hotel is run down, carpets are filthy, wallpaper peeling and tacked on with thumb tacks in places! You can see that it was at one time a beautiful hotel, it has the old world glamour. But it desperately needs to be painted, new carpets and general clean up would do this property a great service. Lots of street noise at night and a good half hour walk to the old town for tourist attractions.
1-night trip
Verified Hotels.com guest review

8/10 Very good

Solid Value Hotel
A good value hotel in Palermo. A bit of a walk (15-20 minutes) to the historic centre, but a good location overall. Hotel is a bit tired in spots, but still retains much of the elegance of its earlier days. Staff were, without exception, helpful and friendly.
3-night romance trip
Verified Hotels.com guest review

8/10 Very good

Maurizio, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Great location, nice staff , good breakfast. Solid, traditional, old world Italian hotel.
Mary, 1-night trip
Verified Expedia guest review

2/10 Poor

BEWARE - TOURIST TRAP !!
Horrible!!! Dirty hotel, did not want to refund our unised days. It is a TOURIST TRAP !!
Ernesto, 3-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

Great service location and rooms
Excellent service - great location in high class area away from bustle of the city. Taxi rank right outside. Rooms large and comfortable. The staff super helpful and friendly - a pleasure to stay.
paul, 3-night romance trip
Verified Hotels.com guest review

8/10 Very good

Grand hotel rooms big
Very clean very grand hotel needs updating. Room big and spacious bathroom had bath and shower. Safe in room and tea and coffee facilities.
Brenda, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Great hotel and staff!
From the moment we arrived, the staff did everything to make us welcome. Marco at the reception counter went above and beyond to help find the perfect restaurants for us. Check in was easy. Breakfast was included in our reservation and the selection was excellent. Hotel is walking distance from everything we wanted to see. Great Hotel. The only complaint was the ac did not work too well in our room.
Verified Hotels.com guest review

4/10 Fair

Very Disappointing
We stayed here for one night for our wedding anniversary and were very disappointed. The least you expect from an hotel is cleanliness and our room was far from clean. On entering the room we were overwhelmed by the heat so set about opening the window. However, there was only a skylight, no windows even though we had booked a courtyard view room. We then attempted to adjust the air con but unfortunately, it was not working properly. Looking around the room we found the carpet to be black with dust around the edges and to have a number of stains. The furniture had seen better days and the stool had a broken leg. With this we went to reception and asked for a room with the courtyard view that we booked. We were given a key to another room that was a little better but not much. However, it was not with courtyard view but was right over the main road. Again, the room was very warm and the air con didn't work but at least we could let some cool air into the room. The second room was smaller than the first so we were not impressed with the reception staff. Also, the main staircase was not hovered whilst we were there and looked like it had not been hoovered in weeks.
Malcolm, 1-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

Finecity hotel
No complaints. Helpful staff. Beautiful and cherished Liberty building.
richard, 4-night trip
Verified Expedia guest review

8/10 Very good

No complaints..............all satisfactory ....................…........….……................. Would stay again.................................
J&L, 3-night trip
Verified Expedia guest review

6/10 Good

An ok base just don't spend any real time there
The room was clean and comfortable but that's the end of the accolades. No ironing board in room Mini bar not cold Gym just in an open room with no AC in 30C+ heat. These 3 things are basic in my view and should preclude this being a 4*. The place was 'fine' but I wouldn't return.
Dave, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Very nice hotel!
Hotel was very nice and clean. Air conditioning was cold. Bathrooms very clean. Parking is a little tight as far as finding the right spot, but all went well. Staff was very accommodating. Breakfast was fantastic, food was excellent and again staff was very friendly. Would stay here again anytime.
Jasper, 3-night trip
Verified Expedia guest review

2/10 Poor

Don't stay here...
Reserved 2 rooms-turned out to be different prices. One came with breakfast, and the more expensive room didn't. Don't know why?? When brought to the attention of front desk woman, she got angry and started yelling at me for asking such a question, and said that all reservations are not equal. Needless to say, we stopped eating breakfast there, even though one would have been free.
3-night trip
Verified Expedia guest review

2/10 Poor

Definitely not a 4 star hotel!!!!
This hotel is in desperate need of safety precautions and renovation! The room (113) I stayed in, apparently was broken into as the side panel of the doorway where it locks was filed down . When brought to the attention of front desk, the woman started yelling at me, saying it was safe. Good thing I had family to stay with the next 2 nights.
3-night trip
Verified Expedia guest review

10/10 Exceptional

Great location
I loved to stay there the rooms are amazing well done.
Renato, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent hotel, but a bit noisy
The staff at this hotel were almost as good as they could get. The room was very comfortable, with good adjustable air conditioning. The breakfast was to die for - they couldn't have been anything they had left out. It wasn't cheap ... but it was well worth the price. The foyer was welcoming, with beautiful flower arrangements. There was a gym with exercise equipment (though we didn't use it!). Good restaurant, but rather expensive. Food choice could be wider. There were only three things I would criticise: 1. Our room was on the main road, and there was no double glazing. There were double doors to the balcony, but they didn't fit tightly, and at 5am every morning the birds in the tree outside started, and at 6am the noisy buses stopped at the bus stop opposite. 2. Milk was not provided with the kettle, tea etc, so we had to go down to the bar every couple of days to get a jug of milk. 3. Accessories were not always replaced regularly in the bathroom. One day we ran out of toilet paper and had to call the housekeeper.
Gill, 9-night trip
Verified Expedia guest review

10/10 Exceptional

Thumbs up
Melanie st front desk was very helpful. A classy hotel at a very reasonable price.
Verified Hotels.com guest review

10/10 Exceptional

High quality hotel
Mercure Excelsior is in a great location and offers high quality accommodation.
Verified Expedia guest review

6/10 Good

We had to ask 2 times for the room to be changed. We booked a premium room but the first one we were given was with no windows (skylight only), the second one was very dark looking to internal walls. some of the staff were very unfriendly.
Verified Expedia guest review