Most staff, not all, basically do the bare minimum in service. Property is beautiful! Beach is beautiful! Pool water dirty, pools and beach crowded. There is no area for non smokers, so of you dont smoke everyone everywhere is, making the beach especially unpleasant. The staff does not use the app so what’s the point? CONSTANT barrage to buy time share, upsell dinners, etc. Also because I wouldn’t commit to going to timeshare breakfast at check in, they wouldnt give me my room until after 4:30 pm, and I paid for early arrival. Then when we got our room it was absolutely disgusting. We were given a different room, however the whole ordeal completely ruined our first day. Their system for dining is horrible … waiting two hours in line at each restaurant (unless you want to pay more) for mediocre food and awful service. Absolute best part of the hotel was the spa, worth every peso. I would never recommend this hotel. I paid a lot of money to be extremely frustrated on the daily. I felt comfortable reserving here because of Hyatt brand. The level of service was more like budget motel.