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Mercure Dumfries Cargenholm House

4.0 star property
Dumfries hotel with restaurant and bar/lounge

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Photo gallery for Mercure Dumfries Cargenholm House

Bar (on property)
Desk, laptop workspace, free WiFi, bed sheets
Exterior
Desk, laptop workspace, free WiFi, bed sheets
Bar (on property)
Nestled in the city center, Mercure Dumfries Cargenholm House offers a warm welcome with a bar and restaurant. Connect to WiFi, take advantage of free self parking and relax in the smoke-free environment.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Electric vehicle charging point
  • Bar
  • 24/7 front desk
  • Free parking
  • Non-smoking

Main amenities (5)

  • Daily housekeeping
  • Restaurants and bar/lounge
  • Breakfast available
  • 2 meeting rooms
  • 24-hour front desk

Feel at home (5)

  • Private bathroom
  • Television
  • Daily housekeeping
  • Bath or shower
  • Free self-parking

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Room, 1 King Bed

Desk, laptop workspace, free WiFi, bed sheets

Standard Room, 1 King Bed

Highlights

Flat-screen TV
Portable fan
Private bathroom
Eco-friendly toiletries
Eco-friendly cleaning supplies
Satellite channels
Desk chair
Desk
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Privilege, Room, 1 Double Bed

Desk, laptop workspace, free WiFi, bed sheets

Privilege, Room, 1 Double Bed

Highlights

Flat-screen TV
Portable fan
Private bathroom
Eco-friendly toiletries
Eco-friendly cleaning supplies
Satellite channels
Desk chair
Desk
  • 23 sq m
  • Sleeps 2
  • 1 Double Bed

Double Room

Highlights

Flat-screen TV
Portable fan
Private bathroom
Eco-friendly toiletries
Eco-friendly cleaning supplies
Satellite channels
Desk chair
Desk
  • Sleeps 2
  • 1 Double Bed

Privilege, Family Room, 1 King Bed with Sofa bed

Highlights

Flat-screen TV
Portable fan
Private bathroom
Eco-friendly toiletries
Eco-friendly cleaning supplies
Satellite channels
Desk chair
Desk
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Map
Cargenholm House New Abbey Road, Dumfries, Scotland, DG2 8ER

What's nearby

  • Dumfries and Galloway Golf Club - 3 min drive - 2.7 km
  • Dumfries Ice Bowl - 4 min drive - 3.3 km
  • Mabie Forest Park - 6 min drive - 5.3 km
  • Dalscone Farm Fun - 7 min drive - 7.2 km
  • Caerlaverock Castle - 15 min drive - 16.4 km

Getting around

  • Glasgow International Airport (GLA) - 109 min drive
  • Dumfries Station - 9 min drive
  • Annan Station - 24 min drive
  • Lockerbie Station - 31 min drive

Restaurants

  • ‪Coach & Horses Inn - ‬4 min drive
  • ‪The Frothy Bike Co - ‬4 min drive
  • ‪Domino's Pizza - ‬4 min drive
  • ‪Douglas Arms - ‬4 min drive
  • ‪Globe Inn - ‬4 min drive

About this property

Mercure Dumfries Cargenholm House

Mercure Dumfries Cargenholm House is a great choice for a stay in Dumfries. You can grab a bite to eat at the restaurant or wind down at the end of the day with a drink from the bar/lounge.

Languages

English, French

At a glance

DONE

Hotel size

    • 66 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: anytime
    • Minimum check-in age – 18
    • Check-out time is 10:00 AM
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cots (infant beds)
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • Electric vehicle charging point on site
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:30 AM–9:30 AM on weekdays and 7:30 AM–10:00 AM on weekends
  • Restaurant
  • Bar/lounge

Working away

  • 2 meeting rooms

Services

  • 24-hour front desk

Facilities

  • Vegan dining options
  • Vegetarian dining options
  • Locally owned and organised tours and activities
  • Local artist showcase
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% of lighting from LEDs
  • Comprehensive recycling policy
  • No plastic soft drinks bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only

Room amenities

Be entertained

  • 45-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Portable fan

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bath or shower
  • Eco-friendly toiletries
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Desk chair

More

  • Daily housekeeping
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately GBP 15.00 per person

Policies

This property does not have lifts.
Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit on-site.
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, Diners Club, JCB International
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

National rating

This establishment has received its official star rating from VisitScotland, the National Tourist Board for Scotland.

Also known as

Mercure Dumfries Cargenholm House Hotel
Mercure Dumfries Cargenholm House Dumfries
Mercure Dumfries Cargenholm House Hotel Dumfries
Mercure Dumfries Cargenholm House (Opening September 2022)

Frequently asked questions

Does Mercure Dumfries Cargenholm House offer free cancellation for a full refund?

Yes, Mercure Dumfries Cargenholm House does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Mercure Dumfries Cargenholm House?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Mercure Dumfries Cargenholm House?

Yes, there's free self parking. Electric car charging is available.

What are the check-in and check-out times at Mercure Dumfries Cargenholm House?

Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is 10:00 AM.

Are there restaurants at or near Mercure Dumfries Cargenholm House?

Yes, there's an on-site restaurant.

What's the area around Mercure Dumfries Cargenholm House like?

Mercure Dumfries Cargenholm House puts you in the heart of Dumfries. Popular attractions include Dumfries and Galloway Golf Club, which is 3 minutes away by car.

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Mercure Dumfries Cargenholm House Reviews

Reviews

9.0

Wonderful

9.6/10

Cleanliness

9.0/10

Staff & service

10/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Popular mentions

Room
Food
Service staff
Bed

What guests liked

  • The property's restaurant offered great food, reasonable prices, and friendly staff, with a comfortable and clean dining area. (3 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Excellent

Brilliant hotel and 5 star service, food excellent.
Craig, 1-night trip

10/10 Excellent

Recently refurbed hotel, done very nicely. Rooms great, restaurant great and staff very helpful
Jon, 1-night trip

10/10 Excellent

A beautifully comfortable new hotel with lots of different spaces for eating and lounging. Reasonable prices for dinner, gorgeous cooked breakfast options, decorated throughout with Antarctic and global warming exploration art and themes in recognition of a famous local sea captain.
Catherine, 1-night trip

8/10 Good

The hotel was convenient to Dumfries, good facilities, housekeeping cld have been better and menu in dining room was limited.
Katherine, 4-night trip

8/10 Good

Friendly and helpful staff. Good facilities. Would definitely return.
Helen, 2-night trip

10/10 Excellent

Very well done refurbishment of an old care home. Fittings and fixtures are modern, stylish high end. Food was delicious too. All staff very friendly and approachable.
Mark, 1-night trip

8/10 Good

Lovely hotel.

Quirky hotel decor. Super lovely staff and the food was fab! Only downside was being in an adjoining room (not requested). Annoyingly woken at 5am by the alarm of the occupant of the other room. Unfortunately the noise didn’t subside until they left their room. Oh and that wasn’t a quiet considerate exit either.
Jane, 1-night trip

10/10 Excellent

The property inside was immaculate and very clean. Our room was absolutely immaculate and clean. Extremely comfortable bed. The meals were superb, and the staff, at reception and dining room were very friendly polite and helpful. Nothing to complain about whatsoever, however it would have been beneficial to be able to charge our devices, i.e. USB charging points. The only negativity would be the property's lack of street appeal!
Peter, 1-night trip

8/10 Good

First time experience at Mercure Dumfries

Generally great experience, . Only payment cards accepted but no card machine so it's all PC entered by reception - not ideal. EV charging points not available yet but spaces allocated. Be sure to ask for non-adjoining room for extra quiet room.
Chris, 2-night trip

10/10 Excellent

Real gem

What a gem of a place. Perfect stay
Angela, 5-night trip

8/10 Good

Colin, 3-night trip

8/10 Good

Excellent food, clean & comfortable rooms, although thin walls if you know what I mean. Rooms weren’t freshened up between nights. Over a mile out of town which meant you need a taxi ride.
Nic, 2-night trip

10/10 Excellent

Stephen, 1-night trip

10/10 Excellent

Dorothy, 1-night trip

6/10 Okay

Lovely hotel on the surface

First room was very noisy and mad loud clicking noises when people walked past the door. The bathroom floor and shower did t look like they had been cleaned. Told no need to book for food that evening when we checked in and then had to wait 1.5hrs for a burger and chips. No sausage at breakfast and when we asked for it to be replenished they said that was the last batch! It was 9.15am and breakfast we served until 10.30am! Asked for a change of room which they accommodated and this was better with no noise
Michael, 2-night trip

10/10 Excellent

Paul, 1-night trip

6/10 Okay

This was a last minute stay due to proximity to the local hospital. The venue looks to have been recently done up. I got the impression they stay nah be doing some work on the upper level. The facilities were nice and the bed was comfortable. However, the walls between rooms are paper thin and you can hear every word in the next room, and if they have their TV on, good luck getting to sleep. The staff seemed a little ‘absent’. For example, after finishing our main course we sat for a while to await our server coming back to the table, maybe 20 minutes passed and we were asked if we would like to see the dessert menu (we did) and a moment later we were told the kitchen was closed which was disappointing given we had sat and waited and we’re not made aware of any cut off time. On check out, there were two members of staff at the desk, one on a call and another appearing to be free. We stood at the desk and there was no indication we were going to be attended to or acknowledgment so we just put the room key in the ‘quick check out’ box and left. Good refurb but needs some additional work in other areas.
Steven, 1-night trip

10/10 Excellent

Michelle, 1-night trip

6/10 Okay

Noisy music thudding through bedroom floor till 10pm when advised would be turned off by 8:30
Paul, 1-night trip

10/10 Excellent

Liam, 1-night trip

10/10 Excellent

Mark, 1-night trip

10/10 Excellent

One that we'll be returning too!

First rate hotel, just refurbished. Very good quality food too. We'll be using this one again!
1-night trip