The stay was far from my expectations, this Sofitel is not at the standing of a 5 stars Hotel. We stay one night there and had many issues : the room is not soundproofed, you can hear all the people in the corridor, the check in was not friendly, we had no information about the stay : breakfast time, check out time.
During the stay, people from the hotel entered the room without knocking and opened the door directly to repair a light, this is incredible !
The room service refused to provide us champagne glasses and ask us additional deposit by cash on top of the one given during check in.
Of course, duty manager phone was never available.
During breakfast, no water available, we requested a glass to the waiters and nobody could understand our request in Chinese and English.
I will not recommend this hotel.