See all properties

Hotel Palacio Mundo Imperial

4.0 star property
Family-friendly resort with full-service spa, connected to the convention centre, near La Isla Shopping Village

Choose dates to view prices

Photo gallery for Hotel Palacio Mundo Imperial

6 outdoor pools, open 7:00 AM to 8:00 PM, pool umbrellas, pool loungers
Hallway
Reception
Lobby
6 outdoor pools, open 7:00 AM to 8:00 PM, pool umbrellas, pool loungers
Located near La Isla Shopping Village, Hotel Palacio Mundo Imperial offers a luxurious escape with 2 poolside bars and a swim-up bar. Indulge in spa treatments like aromatherapy and facials at Elan Spa, enjoy breakfast or seafood at the on-site restaurants, and unwind in the garden or by one of 6 outdoor pools.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Bar
  • 24/7 front desk
  • Pool
  • Laundry facilities
  • Gym

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • 4 restaurants and 2 poolside bars
  • Full-service spa
  • 6 outdoor pools
  • Breakfast available
  • Free children's club
  • 3 outdoor tennis courts
  • Health club
  • Sauna
  • Children's pool
  • Hot tub

Feel at home (6)

  • Free cots/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on-site
  • Television
The current price is RM487
RM641 total
includes taxes & fees
11 Aug - 12 Aug

Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for Club 89 King Bed Resort View

1 bedroom, premium bedding, in-room safe, desk

Club 89 King Bed Resort View

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Pillow menu
Separate bedroom
Premium bedding
Ceiling fan
  • 35 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Club 89 Double Beds Resort View

1 bedroom, premium bedding, in-room safe, desk

Club 89 Double Beds Resort View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Pillow menu
Separate bedroom
Premium bedding
Ceiling fan
  • 35 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club 89 Double Beds Diamante View

1 bedroom, premium bedding, in-room safe, desk

Club 89 Double Beds Diamante View

7.0 out of 10
Good
(8 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Pillow menu
Separate bedroom
Premium bedding
Ceiling fan
  • 35 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Master Suite King Size Bed Resort View

1 bedroom, premium bedding, in-room safe, desk

Master Suite King Size Bed Resort View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Pillow menu
Separate bedroom
Premium bedding
Ceiling fan
  • 78 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King Size Bed Resort View

1 bedroom, premium bedding, in-room safe, desk

Deluxe King Size Bed Resort View

9.0 out of 10
Wonderful
(11 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Pillow menu
Separate bedroom
Premium bedding
Ceiling fan
  • 35 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for One Bedroom Penthouse King Size Bed Diamante View

1 bedroom, premium bedding, in-room safe, desk

One Bedroom Penthouse King Size Bed Diamante View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Pillow menu
Separate bedroom
Premium bedding
Ceiling fan
  • 114 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Club 89 King Size Bed Diamante View

1 bedroom, premium bedding, in-room safe, desk

Club 89 King Size Bed Diamante View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Pillow menu
Separate bedroom
Premium bedding
Ceiling fan
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite King Size Resort View

1 bedroom, premium bedding, in-room safe, desk

Junior Suite King Size Resort View

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Pillow menu
Separate bedroom
Premium bedding
Ceiling fan
  • 52 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite King Size Bed Diamante View

1 bedroom, premium bedding, in-room safe, desk

Junior Suite King Size Bed Diamante View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Pillow menu
Separate bedroom
Premium bedding
Ceiling fan
  • 58 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double Beds Diamante View

1 bedroom, premium bedding, in-room safe, desk

Superior Double Beds Diamante View

8.6 out of 10
Excellent
(60 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Pillow menu
Separate bedroom
Premium bedding
Ceiling fan
  • 35 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior King Size Bed Diamante View

1 bedroom, premium bedding, in-room safe, desk

Superior King Size Bed Diamante View

8.6 out of 10
Excellent
(38 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Pillow menu
Separate bedroom
Premium bedding
Ceiling fan
  • 35 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Master Suite King Size Bed Diamante View

1 bedroom, premium bedding, in-room safe, desk

Master Suite King Size Bed Diamante View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Pillow menu
Separate bedroom
Premium bedding
Ceiling fan
  • 78 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double Beds + Concert Included

1 bedroom, premium bedding, in-room safe, desk

Superior Double Beds + Concert Included

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Pillow menu
Separate bedroom
Premium bedding
Ceiling fan
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Double Beds Resort View

1 bedroom, premium bedding, in-room safe, desk

Deluxe Double Beds Resort View

8.8 out of 10
Excellent
(17 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Pillow menu
Separate bedroom
Premium bedding
Ceiling fan
  • 35 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

Similar properties

Front of property – evening/night

Princess Mundo Imperial

  • Pool
  • Pet-friendly
  • Parking available
  • Internet access
8.0 out of 10, Very good, 1,003 reviews
The price is RM591
RM766 total
includes taxes & fees
18 Aug - 19 Aug
Princess Mundo Imperial
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Map
Boulevard Barra Vieja No. 3, Acapulco, GRO, 39931

What's nearby

  • Forum de Mundo Imperial - 3 min walk - 0.3 km
  • La Isla Shopping Village - 7 min walk - 0.6 km
  • La Bonfil Beach - 5 min drive - 6.0 km
  • Playa Revolcadero - 6 min drive - 6.7 km
  • El Revolcadero - 7 min drive - 7.9 km

Getting around

  • Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.) - 3 min drive

Restaurants

  • ‪Café Punta del Cielo - ‬1 min walk
  • ‪Tarascos - aeropuerto - ‬9 min walk
  • ‪Juan Valdez Cafe - ‬1 min walk
  • ‪Carnivore - ‬2 min walk
  • ‪Rino´s Casa Napoli - ‬13 min walk

About this property

Hotel Palacio Mundo Imperial

Bring the kids when you stay at Hotel Palacio Mundo Imperial in Acapulco and they can enjoy the free kids' club. Guests can visit the spa to be pampered with massages, body wraps or facials, and Mizumi, one of 4 restaurants, serves seafood and is open for dinner. Other highlights include 6 outdoor pools, a bar/lounge and a health club. Fellow travellers say great things about the helpful staff.

All-inclusive

All-inclusive room rates at Hotel Palacio Mundo Imperial are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Languages

English, Spanish

More about this property

VISIBILITY

At a glance

Hotel size

    • 814 units

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: midnight
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is 11:00 AM
    • Contactless check-out

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Babysitting*
    • Supervised childcare*
    • Free children's club

Pets

    • Pets allowed (dogs only, 2 total, up to 9 kg per pet)*
    • Service animals welcome
    • Specific rooms only*

Parking

    • Wheelchair-accessible parking on site

Other information

    • Smoke-free property
LOB_HOTELS

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–11:00 AM
  • 4 restaurants
  • 2 poolside bars
  • Bar/lounge
  • Swim-up bar
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Free children's club
  • Children's pool
  • Playground
  • Supervised childcare (surcharge)
  • Lifeguard on-site

What to do

  • Tennis
  • Beach volleyball
  • Shopping
  • Beach nearby
  • Golf lessons nearby

Working away

  • 24-hour business centre
  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas

Facilities

  • Built in 2014
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Health club
  • 6 outdoor pools
  • Designer shops on-site
  • Arcade/games room
  • Full-service spa
  • Hot tub
  • 3 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Banquet hall

Accessibility

  • Braille/raised signage
  • Lift
  • Wheelchair-accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Low-height worktop and sink
  • Grab bar near toilet
  • Bathroom emergency pull cord
  • Well-lit path to entrance
ROOM

Room amenities

Be entertained

  • IPod docking station
  • 46-inch flat-screen TV
  • Digital TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Espresso maker
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Turndown service
  • Premium bedding
  • Free cot/infant bed

What to enjoy

  • Balcony

Freshen up

  • Rainfall shower heads
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
STAR_OUTLINE

Special features

Spa

Elan Spa has 2 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Dining

Mizumi – This seafood restaurant specialises in seafood and only serves dinner. Reservations are required.
March̩ РThis restaurant specialises in international cuisine and serves breakfast and dinner. Reservations are required.
La Moda – This restaurant serves breakfast, brunch, lunch and dinner. Reservations are required.
Acua – This poolside family restaurant specialises in Mexican cuisine and serves lunch and dinner.
Carnivore – This steakhouse specialises in Mexican cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required.
MONETIZATION_ON

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • Resort fee: MXN 250 per accommodation, per night
  • Resort fee inclusions:
    • Fitness centre access
    • Parking
    • Phone calls (may be limited)
    • WiFi access (may be limited)

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately MXN 420 to 420 for adults and MXN 210 to 210 for children

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Supervised childcare is available for an extra charge
  • Rollaway beds are available for MXN 350 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of MXN 1500 per pet, per night

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 8:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
Guests can rest easy knowing that there's a smoke detector on-site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express

Also known as

Resort Mundo Imperial Acapulco
Resort Mundo Imperial
Mundo Imperial Acapulco
Mundo Imperial
Mundo Imperial Hotel Acapulco
Palacio Mundo Imperial
Palacio Mundo Imperial Resort
Hotel Palacio Mundo Imperial Resort
Hotel Palacio Mundo Imperial Acapulco
Palacio Mundo Imperial All Inclusive Hotel
Hotel Palacio Mundo Imperial Resort Acapulco
HELP_OUTLINE

Frequently asked questions

Does Hotel Palacio Mundo Imperial offer free cancellation for a full refund?

Yes, Hotel Palacio Mundo Imperial does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel Palacio Mundo Imperial?

Yes, there are 6 outdoor pools and a children's pool. Guests have pool access from 7:00 AM to 8:00 PM.

Are pets allowed at Hotel Palacio Mundo Imperial?

Yes, dogs are welcome, with a limit of 2 total and maximum weight of 9 kg per pet. There's a charge of MXN 1500 per pet, per night. Service animals are exempt from fees.

What are the check-in and check-out times at Hotel Palacio Mundo Imperial?

Check-in start time: 3:00 PM; check-in end time: midnight. Check-out time is 11:00 AM. Contactless check-out is available.

What is there to do at Hotel Palacio Mundo Imperial and nearby?

Have fun with on-site activities such as volleyball, and improve your game on the tennis courts. Additional recreation on-site includes volleyball. Indulge in a treatment at the spa, soothe your senses in the hot tub or go for a swim in one of the 6 outdoor swimming pools. Hotel Palacio Mundo Imperial also has 2 poolside bars, a sauna and a health club, as well as an arcade and a garden.

Are there restaurants at or near Hotel Palacio Mundo Imperial?

Yes, there are 4 on-site restaurants, featuring seafood, pool views and poolside dining.

Does Hotel Palacio Mundo Imperial have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Hotel Palacio Mundo Imperial like?

Hotel Palacio Mundo Imperial is in Puente del Mar, a short 3-minute drive from Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.) and 4 minutes' walk from Forum de Mundo Imperial.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Hotel Palacio Mundo Imperial Reviews

Reviews

8.2

Very good

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Popular mentions

Restaurant
Room
Food
Service staff
Lobby
Amenities
Water
Nightclubs
Family friendly
Convention center

Reviews

8/10 Good

Good food, clean place and friendly staff, safe atmosphere.
Martin Gabriel, 2-night trip

10/10 Excellent

Good time there
Amalia, 1-night trip

10/10 Excellent

Excelente Hotel
Diego, 2-night trip

8/10 Good

We had Franko check us in. He was very Friendly and did a excellent job. Rooms were abit dirty. Floors needed to be cleaned better. Beds are smaller then what we are used to and they are very low. Food choices were good. Buffet service was slow next to nothing they didn't serve us well. Pools were warm on out chilly night. We tried the private beach. Our server Guillermo Giles did a great job better than any of the food staff members. Our drinks were always filled buckets stayed cold with ice. We definitely will stay here again. Thanks guys
Taaren, 2-night trip

10/10 Excellent

Excelente
Jose, 1-night trip

10/10 Excellent

Excelente
Carlos, 2-night trip

10/10 Excellent

Todo excelente
Ivonne Anezki, 1-night trip

10/10 Excellent

Excelente
Raul, 2-night trip

6/10 Okay

Good
Marcela Galindo, 2-night trip

10/10 Excellent

The property is very close to the airport which is convenient. The rooms were clean and the staff are friendly.
Kristine, 1-night trip

10/10 Excellent

The property was very beautiful. The property didn’t have a beach but had an access to a beautiful beach club and sister properties with beaches. The staff was very friendly and kind.
JASON, 2-night trip

10/10 Excellent

The service
Jean, 2-night trip

10/10 Excellent

good
Rodrigo, 1-night trip

8/10 Good

Everything was ok. The only thing is that I was waiting for the elevator and a housekeeper came and took the elevator along with her cart. There was no room for no one else. I suggest giving the priority to your guest especially if you are waiting on. This happened on the 6th floor.
anette, 4-night trip

6/10 Okay

.
Anik, 2-night trip

4/10 Poor

Concert outside my window... Noise was awful.
seferino, 1-night trip

10/10 Excellent

.
Carlos, 1-night trip

10/10 Excellent

ok
Jimmy, 1-night trip

2/10 Terrible

I paid 1250 dollars for two rooms 4 nights expecting it was all inclusive. Got there and they told me it was just for rooms. Even if i made a mistake, asked them how much it would be to pay for 5 adults for food and drinks difference. They said 49000 pesos iqual to 2500 more us dollars which will be double the cost of the rooms. Very expensive. Hotel is not in front of the beach. It is 500 or more meters away from the hotel. We checked the menus and pricing and very expensive. So we decided to leave the hotel every single day to visit beaches. And eat out of the hotel. Basically we just use the hotel to spend the nights. Never used facilities. One day a security guy was almost searching my grocery bag where i had only a coke, milk and sweet bread. He stopped me and started interrogating me about what i had in my bag. It was terrible. I told him it is just a couple of drinks and bread. He said it is our policy no food from outdoors is allowed in the rooms. That is ridiculous. I will never ever comeback to this hotel. I definitely won't recommend it.
Raul, 4-night trip

6/10 Okay

I’m giving 1 start review for the staff & Service section thank you to the absolutely incompetent service from Erika at the front desk. Let’s do this really short”, I made my booking through Expedia, As soon as I arrived at the hotel, they couldn't find my reservation, they had to dial and finally found it but they mentioned that it would take a while to get to their system so they offered me to wait in the hotel lobby, I mentioned that if I could go to the restaurant to eat while I waited for my reservation to arrive (it's worth mentioning that I had the all-inclusive package) as soon as Erika heard this she said rudely and arrogantly that no, I told her that there was no problem that I would pay for it and after they gave me a discount to which she arrogantly told me no that it wasn't possible, I told her that I would like to speak to her manager which she replied that she was in a meeting, I went straight to the restaurant to try to fix it but they told me that they depended on the Front desk, I returned to the lobby and demanded to speak to the manager and surprise! the manager Ana was always sitting in the concierge right next to the lobby which is why I realized that Erika did not want me to speak to her, Ana kindly was able to resolve everything and I appreciate her efficiency, other minor issues like the room wasn’t ready on a Tuesday and the room key fob wasn’t working.
Fernando, 2-night trip

10/10 Excellent

Hay dos áreas de mejora, una es el servicio a cuartos, otros hoteles de la misma categoría no cobran este servicio. La otra es el minibar en la habitación, no lo tienen y eso puede ser un inconveniente si deseas alguna bebida cuando ya estás en la habitación
Alejandro, 4-night trip

8/10 Good

Pasamos una excelente estancia, lo único es que el transporte al club de playa podría ser mejor organizado, porque hay familias que llegan y se meten a la fila, creo que anotarse en y a lista o algo así podría facilitar a todos el transporte
Lorena, 3-night trip

10/10 Excellent

Increíble trato
Erendira, 7-night trip

10/10 Excellent

Muy buen hotel ,la comida muy rica ,mucha variedad,los restaurantes de especialidad 10 de 10, el paquete all inclusive muy completo ,los alientos en la alberca muy buenos con un menú extendido para ser en zona de alberca ,el club de playa nos encantó por que está a tan solo 5 minutos del hotel y hay un camión que te lleva por parte del hotel (incluido en el hospedaje ). A mis hijas les encantó .volveremos .
Alejandro Rangel, 3-night trip

10/10 Excellent

El hotel en general nos gustó, fuimos en familia y pasamos un buen rato. Sin embargo, sí notamos falta de mantenimiento en algunos detalles como el aire acondicionado, la puerta del baño y la luz de la entrada de la habitación. Además, el todo incluido tiene horarios muy limitados, y para las comidas hay que hacer reservación, lo cual no resulta tan cómodo si no encuentras a la persona para hacer la reservación y si el teléfono de la habitación no sirve (como fue en nuestro caso). A pesar de eso, el personal fue amable y el lugar tiene potencial.
Stephanie, 2-night trip