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iStay Hotel Ciudad Juarez

3.5 star property
Central Ciudad Juárez hotel with indoor pool, connected to a shopping centre

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Photo gallery for iStay Hotel Ciudad Juarez

Relax and socialize in our spacious atrium, featuring a central gazebo, comfortable seating areas, and balconies with outdoor spaces.
Relax by the pool in our spacious atrium, surrounded by lounge chairs and lush greenery.
Relax in the spacious lobby with high ceilings and large windows, featuring comfortable seating areas and a stylish coffee table.
Relax in comfort with a large bed, a full-length mirror, and a convenient coffee maker.
Classic hotel with a central entrance, evenly spaced windows, and a prominent clock tower.
Step into iStay Hotel Ciudad Juarez, a vibrant retreat in the heart of Ciudad Juarez. Indulge in on-site shopping, unwind with a spa treatment or cocktail at the bar, and stay connected with free WiFi. With an indoor pool and gym to keep you active, this hotel offers convenience and relaxation.
VIP Access

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Connecting rooms available
  • Pool
  • Childcare
  • Bar
  • 24/7 front desk
  • Non-smoking

Main amenities (12)

  • Daily housekeeping
  • Restaurants and bar/lounge
  • Indoor pool
  • Breakfast available
  • Fitness centre
  • Room service
  • Babysitting
  • 24-hour business centre
  • Business centre
  • 24-hour front desk
  • Air conditioning
  • Front desk safe

Feel at home (6)

  • Free cots/infant beds
  • Babysitting services
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Daily housekeeping

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Deluxe Double Room

Two single beds with matching headboards and white bedding, each with a dark-colored pillow, are complemented by a small bedside table with a lamp and storage.

Deluxe Double Room

7.4 out of 10
Good
(13 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hairdryer
Private bathroom
Cable channels
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room

Relax in a stylish room with a neatly made bed, comfortable sofa, and desk for work.

Deluxe Room

9.0 out of 10
Wonderful
(10 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hairdryer
Private bathroom
Cable channels
  • 31 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

Relax in a spacious room with a large bed and city views.

Standard Room

9.0 out of 10
Wonderful
(37 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hairdryer
Private bathroom
Cable channels
  • 29 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double Room

Two single beds with matching headboards and white bedding, each with a dark-colored pillow, are complemented by a small bedside table with a lamp and storage.

Standard Double Room

8.2 out of 10
Very good
(28 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hairdryer
Private bathroom
Cable channels
  • 29 sq m
  • Sleeps 4
  • 2 Double Beds

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About the area

Map
Paseo Triunfo de la Republica 3745, Colonia Circuito Pronaf, Ciudad Juárez, CHIH, 32310

What's nearby

  • Plaza de las Americas - 3 min walk - 0.3 km
  • Paso del Norte Cultural Center - 12 min walk - 1.0 km
  • Benito Juárez Olympic Stadium - 4 min drive - 3.5 km
  • Paso del Norte International Bridge - 4 min drive - 4.2 km
  • American Consulate - 10 min drive - 8.8 km

Getting around

  • Ciudad Juarez, Chihuahua (CJS-Abraham Gonzalez Intl.) - 24 min drive
  • El Paso International Airport (ELP) - 25 min drive
  • El Paso Union Depot - 18 min drive

Restaurants

  • ‪Gorditas Doña Tota - ‬7 min walk
  • ‪Italia Forno Ristorante - ‬4 min walk
  • ‪Wendy's - ‬6 min walk
  • ‪Kinsui - ‬5 min walk
  • ‪Crisostomo - ‬5 min walk

About this property

iStay Hotel Ciudad Juarez

At iStay Hotel Ciudad Juarez, you'll be within a 10-minute drive of Paso del Norte International Bridge and American Consulate. Guests can indulge in manicures and pedicures, and iStay Delicious serves breakfast. An indoor pool, a bar/lounge and a fitness centre are other highlights. Fellow travellers say great things about the helpful staff.

Languages

English, Spanish

More about this property

VISIBILITY

At a glance

Hotel size

    • 146 rooms
    • Arranged over 4 floors

Arriving/Leaving

    • Check-in start time: 3 PM; check-in end time: 6:00 PM
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is 1 PM

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Babysitting

Pets

    • Pets not allowed

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms

Parking

    • Free on-site self-parking
    • Wheelchair-accessible parking on site

Other information

    • Smoke-free property
LOB_HOTELS

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:30 AM–11:00 AM on weekdays and 7:00 AM–11:00 AM on weekends
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Babysitting services

What to do

  • Shopping
  • Golfing nearby

Working away

  • 24-hour business centre
  • Conference space (825397 square feet)

Services

  • 24-hour front desk
  • Laundry facilities
  • Free newspapers in reception
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • ATM/banking
  • Safe-deposit box at front desk
  • Fitness centre
  • An indoor pool
  • Banquet hall

Accessibility

  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
ROOM

Room amenities

Be entertained

  • 40-inch plasma TV
  • Premium cable channels

Home comfort

  • Air conditioning
  • Iron/ironing board

Sleep well

  • Soundproofed rooms
  • Free cot/infant bed

Freshen up

  • Private bathroom
  • Shower only
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired internet
  • Free local calls

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
STAR_OUTLINE

Special features

Dining

IStay Delicious – This restaurant only serves breakfast. Guests can enjoy drinks at the bar.
MONETIZATION_ON

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • Service fee: MXN 25 per accommodation, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately MXN 180 for adults and MXN 120 for children

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on-site.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

iStay Hotel Ciudad Juarez
iStay Hotel
iStay Ciudad Juarez
Holiday Inn Express Ciudad Juarez Hotel Ciudad Juarez
Istay Ciudad Juarez
iStay Hotel Ciudad Juarez Hotel
iStay Hotel Ciudad Juarez Ciudad Juárez
iStay Hotel Ciudad Juarez Hotel Ciudad Juárez
HELP_OUTLINE

Frequently asked questions

Does iStay Hotel Ciudad Juarez offer free cancellation for a full refund?

Yes, iStay Hotel Ciudad Juarez does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at iStay Hotel Ciudad Juarez?

Yes, there's an indoor pool.

Are pets allowed at iStay Hotel Ciudad Juarez?

Sorry, pets aren't allowed.

Is parking offered on site at iStay Hotel Ciudad Juarez?

Yes, there's free self parking.

What are the check-in and check-out times at iStay Hotel Ciudad Juarez?

Check-in start time: 3 PM; check-in end time: 6:00 PM. Check-out time is 1 PM.

Is there an on-site casino at iStay Hotel Ciudad Juarez?

No, this hotel doesn't have a casino, but Sunland Park Racetrack and Casino (14-min drive) and Speaking Rock Entertainment Center (18-min drive) are both nearby.

What is there to do at iStay Hotel Ciudad Juarez and nearby?

IStay Hotel Ciudad Juarez has an indoor pool and a fitness centre.

Are there restaurants at or near iStay Hotel Ciudad Juarez?

Yes, there's an on-site restaurant, iStay Delicious.

What's the area around iStay Hotel Ciudad Juarez like?

IStay Hotel Ciudad Juarez is in Zona Pronaf, a short 6-minute walk from Plaza de las Americas and 17 minutes' walk from Paso del Norte Cultural Center.

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iStay Hotel Ciudad Juarez Reviews

Reviews

8.6

Excellent

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Popular mentions

Room
Service staff
Breakfast
Food
Bathroom
Location
Bed
Upgrade
Lobby
Restaurant

What guests liked

  • Breakfast was consistently described as delicious, good, and excellent. (10 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Excellent

Great hotel as always
Gilberto, 1-night trip

10/10 Excellent

The place was amazing, hotel staff was friendly. Will stay there again.
Surruge, 2-night trip

10/10 Excellent

Overall good hotel for our short stay.
Johanna, 1-night trip

10/10 Excellent

Excellent place
Jorge, 1-night trip

10/10 Excellent

Stayed 3 nights and hotel felt secure and was clean. Included breakfast was our stay and that was delicious. Friendly staff and nice open area. Will stay again.
Silbia, 3-night trip

10/10 Excellent

It was super nice this was our third time staying here
Luisa, 2-night trip

10/10 Excellent

Great hotel.
Ernesto, 1-night trip

10/10 Excellent

Lovely staff. Good location
Mariangel, 2-night trip

8/10 Good

The cheaper alternative in Juarez compared to the hotels across the street. Rooms are good, cooked breakfast and nice seating areas. Good deal for the price, but not a honeymoon destination.
Ralf, 3-night trip

10/10 Excellent

Loved the staff fantastic place
Saul, 1-night trip

8/10 Good

Staff was very welcoming and professional. Room was clean and AC worked correctly.
Miguel, 1-night trip

10/10 Excellent

I’ve stayed here several times & I feel comfortable & enjoy the stay every time.
Selene, 2-night trip

10/10 Excellent

Excelente
Juan, 2-night trip

10/10 Excellent

Great location service clean. Needs new curtains and some renovating but it's nice and comfortable
Victor, 1-night trip

10/10 Excellent

Very helpful personnel very kind and attentive.
Rafael, 1-night trip

10/10 Excellent

Staff was average. Hotel was very comfortable. We had everything close by. Hotel breakfast was very good. We only struggled getting someone to clean and restock our room with towels and toilet paper.
Belem, 2-night trip

10/10 Excellent

Room was very clean. Delicious and complete breakfast. Excellent customer service. We will come back next yesr.
Maria, 3-night trip

10/10 Excellent

Excellent customer service
Esmeralda, 3-night trip

10/10 Excellent

Everything was great
TOMAS, 1-night trip

8/10 Good

Old
Daniel, 1-night trip

10/10 Excellent

Great staff excellent service
Armando, 2-night trip

10/10 Excellent

Excelente
Berenice, 3-night trip

10/10 Excellent

Great
Elias, 1-night trip

8/10 Good

The elevators needs air condition, the rooms needs attention, dirty floors, the restrooms needs an extractor or ventilation.
Jose, 9-night trip

10/10 Excellent

Clean
Jesus, 2-night trip