6/10 Good
15 October 2024
The property is located on the 4th floor. When we booked, we were told there was an elevator. a week before the trip we were told the elevator was broken. This was a huge issue for the disabled member of our group. It is now clear from seeing the elevator and reading old reviews that the elevator has not worked in ages and there is no intent to fix it. The rooms are fine, the location is great, and the staff were very friendly. But we didn't get a 2 bed room (which we ordered) and nothing was offered to fix it. I don't know that we would have cared as much, but we were sweaty from hiking all of our luggage up to the 4th floor - so we really wanted our own space.
JENNIFER
Verified Travelocity guest review