From the moment of booking, Silvia reached out to me & ensured she would be there by the time of my arrival, to give me a tour and make sure I knew the essentials, and if I needed breakfast where to leave, the menu the night before. She made us feel very welcomed. The room was spacious, clean and perfect for our family and most importantly it had air conditioner, bathroom and shower small, clean and cute. Close to Firenze S.M.N. Terminal station, and near by all local transit transportation, but you can easily walk anywhere in town. Thanks Silvia.