See all properties

Cristalino Lagoon Front Hotel Restaurant & SPA

4.0 star property
Lakefront hotel in Bacalar with 2 outdoor pools and restaurant

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Cristalino Lagoon Front Hotel Restaurant & SPA

Exterior
Aerial view
Premium bedding, Tempur-Pedic beds, minibar, in-room safe
Exterior
2 outdoor pools
VIP Access

Reviews

9.8 out of 10

Exceptional

Popular amenities

  • Bar
  • Pool
  • Non-smoking
  • 24/7 front desk
  • Free parking
  • Air conditioning

Main amenities (12)

  • Housekeeping (on request)
  • Restaurants and bar/lounge
  • 2 outdoor pools
  • Breakfast available
  • Steam room
  • Meeting rooms
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Garden
  • Meeting room
  • Multilingual staff

Feel at home (6)

  • Private bathroom
  • Garden
  • Terrace
  • Coffee/tea maker
  • Minibar
  • Satellite TV service
The price is RM960
RM1,173 total
includes taxes & fees
22 Dec - 23 Dec

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Deluxe Double Partial Lagoon View

Premium bedding, Tempur-Pedic beds, minibar, in-room safe

Deluxe Double Partial Lagoon View

Highlights

Air conditioning
Smart TV
Tempur-Pedic bed
Premium bedding
Separate bedroom
Private bathroom
Hairdryer
Coffee/tea maker
  • 45 sq m
  • Partial lake view
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe King Size Front Lagoon View

Premium bedding, Tempur-Pedic beds, minibar, in-room safe

Deluxe King Size Front Lagoon View

Highlights

Air conditioning
Smart TV
Tempur-Pedic bed
Premium bedding
Separate bedroom
Private bathroom
Hairdryer
Coffee/tea maker
  • 45 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King Size Partial Lagoon View

Premium bedding, Tempur-Pedic beds, minibar, in-room safe

Deluxe King Size Partial Lagoon View

Highlights

Air conditioning
Smart TV
Tempur-Pedic bed
Premium bedding
Separate bedroom
Private bathroom
Hairdryer
Coffee/tea maker
  • 45 sq m
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Partial Lagoon View

Premium bedding, Tempur-Pedic beds, minibar, in-room safe

Junior Suite Partial Lagoon View

Highlights

Air conditioning
Smart TV
Tempur-Pedic bed
Premium bedding
Separate bedroom
Private bathroom
Hairdryer
Coffee/tea maker
  • 45 sq m
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

Similar properties

Front of property

Amainah Bacalar Hotel Boutique - Adults Only

Pool
Spa
Free parking
Free WiFi
9.6 out of 10, Exceptional, (303)
The price is RM1,402
RM1,708 total
includes taxes & fees
22 Dec - 23 Dec
Amainah Bacalar Hotel Boutique - Adults Only
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Map
511 Costera, Bacalar, QROO, 77933

What's nearby

  • Cenote Esmeralda - 5 min walk
  • Cenote Cocalitos - 16 min walk
  • Municipal Spa of Bacalar - 4 min drive
  • Cenote Azul - 4 min drive
  • Laguna Bacalar Ecological Park - 6 min drive

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 36 min drive
  • Corozal (CZH) - 57 min drive

Restaurants

  • ‪La Bendición Dios - ‬4 min drive
  • ‪Albahaca - ‬20 min walk
  • ‪Ajal - ‬5 min drive
  • ‪Taqueria el Trompo de K'los - ‬6 min drive
  • ‪Mr. Taco - ‬5 min drive

About this property

Cristalino Lagoon Front Hotel Restaurant & SPA

Cristalino Lagoon Front Hotel Restaurant & SPA puts you a short five-minute drive from Lake Bacalar. After taking a dip in one of the 2 outdoor pools, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. A steam room, a terrace and a garden are other highlights.

Languages

English, Spanish

At a glance

Hotel size

  • 20 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: midnight
  • Late check-in subject to availability
  • Minimum check-in age – 16
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 16

Children

  • Children (16 years old and younger) are not allowed

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free Wi-Fi in rooms (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))

Parking

  • Free uncovered on-site self-parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Continental breakfast (surcharge) each morning 7:30 AM–11:30 AM
  • Restaurant
  • Bar/lounge
  • Private dining
  • Private picnics

What to do

  • Kayaking
  • Paddleboard on-site
  • Ecotours nearby

Working away

  • Meeting room

Services

  • 24-hour front desk
  • Multilingual staff
  • Paddleboard on-site
  • Romance packages

Facilities

  • 4 buildings/towers
  • Built in 2023
  • Garden
  • Terrace
  • 2 outdoor pools
  • Steam room
  • Reception hall

Accessibility

  • Front entrance ramp
  • Well-lit path to entrance
  • Tile flooring in public areas
  • Tile flooring in room

Room amenities

Be entertained

  • 32-inch Smart TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Espresso maker
  • Slippers

Sleep well

  • Premium bedding
  • Tempur-Pedic mattress

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Complimentary wireless Internet access (speed of 100+ Mbps (good for 1–2 people or up to 6 devices))

Food and drink

  • Champagne service

More

  • Housekeeping (on request)
  • In-room safe (laptop compatible)

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • Resort fee (December 31-December 31): USD 140 per accommodation, per stay

Optional extras

  • Continental breakfast is offered for an extra charge of approximately USD 10.00 to 50.00 per person

Policies

This property does not have lifts.
Long-term renters welcome.
Guests can rest easy knowing that there's a security system on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.

Also known as

Cristalino Lagoon Front Hotel Restaurant
Cristalino Lagoon Front Hotel Restaurant & SPA Hotel
Cristalino Lagoon Front Hotel Restaurant & SPA Bacalar
Cristalino Lagoon Front Hotel Restaurant & SPA Hotel Bacalar

Frequently asked questions

Does Cristalino Lagoon Front Hotel Restaurant & SPA offer free cancellation for a full refund?
Yes, Cristalino Lagoon Front Hotel Restaurant & SPA does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Cristalino Lagoon Front Hotel Restaurant & SPA?
Yes, there are 2 outdoor pools.
Are pets allowed at Cristalino Lagoon Front Hotel Restaurant & SPA?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Cristalino Lagoon Front Hotel Restaurant & SPA?
Yes, there's free self parking.
What are the check-in and check-out times at Cristalino Lagoon Front Hotel Restaurant & SPA?
Check-in start time: 3:00 PM; check-in end time: midnight. Check-out time is noon.
What is there to do at Cristalino Lagoon Front Hotel Restaurant & SPA and nearby?
Have fun during the warmer months with activities such as kayaking. Additional recreation nearby includes ecotours. Enjoy a swim in one of the 2 outdoor swimming pools or use the hotel's other amenities, which include a steam room and a garden.
Are there restaurants at or near Cristalino Lagoon Front Hotel Restaurant & SPA?
Yes, there's an on-site restaurant.
What's the area around Cristalino Lagoon Front Hotel Restaurant & SPA like?
Cristalino Lagoon Front Hotel Restaurant & SPA is located on the waterfront, a short 16-minute walk from Lake Bacalar and 5 minutes' walk from Cenote Esmeralda.

Cristalino Lagoon Front Hotel Restaurant & SPA Reviews

Reviews

9.8

Exceptional

10/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Exceptional

A wonderful slice of paradise
This hotel is absolutely amazing. Peaceful, wonderful service, and dock access to the lake with comfortable chairs. The restaurant was wonderful and all the staff were lovely. Bonus is that the hotel lets your borrow kayaks and paddle boards!
Cecile, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Beautiful hotel right on the lagoon .Magic!
Elizabeth, 5-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Exceotional Stay
Our stay at Cristalino Lagon Hotel was a very enjoyable experience. The Hotel Staff was amazing and got what ever we wanted immediately. The resturant was exceptional both in quality and service. The cleanliness in the rooms, the grounds, and property excelled. We were left believing people here really care about their guests.
Tommy, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Exelente
Great place
Saira, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Jaime, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Viri,betza,jess y vicente son los mas amables y serviceables personas,gracias por tenerlos trabajando para su hotel ya que nos dan el mejor trato y eso nos hara volver y recomendar el hotel,,,
Elizabeth, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

The property was beautiful, 2 pools, 3 piers with stairs to go into the lagoon, an excellent restaurant in a nice safe location
Angelica, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Gorgeous hotel right on the lagoon. The staff were attentive and friendly. We enjoyed our stay. Only thing I would mention is they should have bikes to rent. We had to spend money on taxis every time we wanted to go to centro Bacalar. But other than that the stay was perfecto!
Brianna, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Salvador, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Andres, 1-night trip
Verified Expedia guest review

10/10 Exceptional

New Hotel. Very clean, nice views, nice pools, acces to lake, kayas availabe-included
Ramon, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

This property and the service that we received were magnificent. The staff were glorious and attentive, with great amenities available. The spa only had one therapist so we had to stagger appointments, but not a big deal. We had some pool side snacks and ordered dinner from room service one night. The food & cocktails were spectacular. Very convenient to town, but also has everything you need. A few other resorts & restaurants are within walking distance as well. Property is new and clean. The beds were incredibly comfortable. Rooms were spacious & well designed, including rainfall shower, extra counter space, large balcony, great air con & hot water.
Amber, 4-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Had an amazing experience at Hotel Cristalino. The service was top-notch and everyone was very friendly and accommodating. The room was a great size and I had the option of choosing which scent I preferred for the soaps and lotions provided. The lagoon was absolutely breathtaking and you are able to borrow kayaks or paddle boards from the front desk to explore it.
Celeste, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

loved it all 11
Randy, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Beautiful, new, clean
Randy, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

I would go back loved it
Denise, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Would stay again!
dale, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Claudia, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Claudia, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Cynthia, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellence!!
Todo excelente, un hotel muy bien ubicado y con buenas calidades, el servicio de cocina y recepción muy bueno, el servicio de bar muy flojo, las 2 meseras bien, los meseros muy malos, no saben cuáles son sus funciones, más pendientes del celular que del servicio! Jardinería espectacular!!
Juan manuel, 2-night trip
Verified Hotels.com guest review

6/10 Good

Instalaciones muy bien, personal atento. Servicios de limpieza pueden mejorar la habitación tenia múltiples cabellos en el piso a pesar de estar recién hecho el aseo… Servicio de habitación no disponible por lluvia…
Jesus, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Johan, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Bacalar un lugar para encontrarse a uno mismo
El lugar perfecto para descansar y relajarse y disfrutar a la pareja
Leticia, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Lo mejor del hotel son las personas: Jessica, Ricardo, Esperanza, Cielo, etc son súper amables y siempre están atentos a cualquier necesidad. El hotel está ubicado en la mejor zona de la laguna frente a un cenote y se puede llegar caminando dentro del agua porque está bajito. Las instalaciones están súper bien con mantenimiento todo el tiempo, limpio y muy tranquilo. Excelente opción!!
Maria Fernanda, 3-night trip
Verified Hotels.com guest review