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Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive

4.5 star property
Beachfront property in Kantenah with free water park, spa

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive

6 outdoor pools, pool umbrellas
Reception
Outdoor wedding area
Private beach, white sand, sun-loungers, beach umbrellas
15 restaurants, breakfast, lunch, dinner served; Italian cuisine
VIP Access

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
  • Free breakfast
  • Air conditioning
  • 24/7 front desk
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • On a private beach
  • 15 restaurants and 2 beach bars
  • 18 bars/lounges and 3 swim-up bars
  • Full-service spa
  • 6 outdoor pools
  • Free water park
  • Beach umbrellas
  • Beach sunloungers
  • Beach towels
  • Children's pool
  • Waterslide

Feel at home (6)

  • Free cots/infant beds
  • Children's pool
  • Private bathroom
  • Private hot tub
  • Television
  • Garden

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Family Selection Junior Suite Swim-up (Up to 2 kids FREE under 17 years)

Balcony view

Family Selection Junior Suite Swim-up (Up to 2 kids FREE under 17 years)

Highlights

Furnished balcony
Individually decorated
Private pool
Private indoor hot tub
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
  • 37.12 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Family Selection Suite Beachside (Up to 2 kids FREE under 17 years)

Free minibar, in-room safe, individually decorated, desk

Family Selection Suite Beachside (Up to 2 kids FREE under 17 years)

Highlights

Furnished balcony
Individually decorated
Private indoor hot tub
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Renovated in 2023
  • 103 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Selection Junior Suite Garden View (Up to 2 kids FREE under 17years)

Free minibar, in-room safe, individually decorated, desk

Family Selection Junior Suite Garden View (Up to 2 kids FREE under 17years)

Highlights

Furnished balcony
Individually decorated
Private indoor hot tub
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Renovated in 2023
  • 37.12 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Selection Junior Suite Rooftop Private Pool (Up to 2 kids FREE under 17years)

Garden view

Family Selection Junior Suite Rooftop Private Pool (Up to 2 kids FREE under 17years)

Highlights

Furnished balcony
Individually decorated
Private pool
Private indoor hot tub
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
  • 51.5 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

Similar properties

View from property

Grand Palladium Kantenah Resort & Spa All Inclusive

Pool
Free breakfast
Spa
Free parking
8.0 out of 10, Very good, (1003)
Grand Palladium Kantenah Resort & Spa All Inclusive
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About the area

Map
Crta Federal Chetumal-Puerto Juarez, Km. 259-100 Predio 1, Kantenah, QROO, 77710

What's nearby

  • Xpu-ha Beach - 7 min drive - 6.7 km
  • Akumal Ecological Center - 9 min drive - 10.7 km
  • Akumal Beach - 9 min drive - 10.8 km
  • Yal-ku Lagoon - 13 min drive - 12.9 km
  • Half Moon Bay - 18 min drive - 12.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 67 min drive
  • Tulum Intl. Airport (TQO) - 73 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 23.6 miles/38.1 km

Restaurants

  • ‪Xtra Time Sports Bar - ‬1 min walk
  • ‪Guacamayas Bar - ‬4 min drive
  • ‪Beach Bbq - ‬4 min drive
  • ‪Lobby Bar White Sand - ‬6 min walk
  • ‪La Hacienda - ‬1 min walk

About this property

Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive

Putting you within a 10-minute drive of Puerto Aventuras Marina, Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive offers a private beach where you can enjoy beach umbrellas, beach massages and volleyball. There's plenty of fun with the 6 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in massages, facials and manicures and pedicures. The Nest, one of 15 restaurants, serves breakfast and dinner. Other highlights at this luxurious property include 2 beach bars, a children's pool and a snack bar/deli. Fellow travellers love the helpful staff.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Languages

English, Spanish

At a glance

Hotel size

  • 170 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: midnight
  • Express check-in available
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free Wi-Fi in rooms (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))

Parking

  • Free uncovered on-site valet parking

Other information

  • Designated smoking area (fines apply)

Property amenities

Food and drink

  • Free full breakfast each morning 7:00 AM–11:00 AM
  • 15 restaurants
  • 18 bars/lounges
  • 2 beach bars
  • 3 swim-up bars
  • Coffee shop
  • Free daily reception
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Free water park access
  • Children's pool

What to do

  • On a private beach
  • Beach volleyball
  • Access to nearby outdoor pool

Working away

  • Business centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool umbrellas

Facilities

  • 4 buildings/towers
  • Built in 2002
  • ATM/banking
  • Garden
  • Terrace
  • Communal living room
  • 6 outdoor pools
  • Free water park
  • Full-service spa
  • Water slide
  • Banquet hall

Accessibility

  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Front entrance ramp
  • Well-lit path to entrance
  • Smooth flooring in room

Room amenities

Be entertained

  • Smart television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Free stocked minibar
  • Espresso maker
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Free cot/infant bed
  • Bed sheets provided

What to enjoy

  • Private indoor hot tub
  • Furnished balcony
  • Individually decorated

Freshen up

  • Private bathroom
  • Jetted
  • Shower/bath combination
  • Rainfall shower heads
  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Complimentary wireless Internet access (speed of 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Free long-distance and local calls

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa. Other services include facials, body scrubs and body treatments. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

The Nest – This restaurant serves breakfast and dinner.
Es Niu Pool Bar – On-site bar. Open daily.
La Hacienda – This family restaurant serves breakfast, lunch, dinner and light fare. Open daily.
El Dorado – This fine-dining restaurant only serves dinner. Reservations are required. Open daily.
Portofino – This family restaurant specialises in Italian cuisine and only serves dinner. Reservations are required. Open daily.

Fees & policies

Pool, spa, & gym (if applicable)

  • The spa is accessible for MXN 35 per person, per day
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Only registered guests are allowed in the guestrooms.
This property does not have lifts.
Guests can rest easy knowing that there's a security system on-site.
This property accepts credit cards and cash.
Cashless transactions are available.

Also known as

Family Selection At Grand Palladium Kantenah Resort Spa

Frequently asked questions

Does Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive offer free cancellation for a full refund?
Yes, Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive?
Yes, there are 6 outdoor pools and a children's pool.
Are pets allowed at Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive?
Yes, there's free valet parking.
What are the check-in and check-out times at Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive?
Check-in start time: 3:00 PM; check-in end time: midnight. Check-out time is noon. Express check-in is available.
What is there to do at Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive and nearby?
Have fun during the warmer months with activities such as volleyball. Indulge in a treatment at the spa and enjoy a swim in one of the 6 outdoor swimming pools. Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive also has 3 swim-up bars, a private beach and a water slide, as well as private indoor hot tubs, a garden and access to a nearby outdoor pool.
Are there restaurants at or near Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive?
Yes, there are 15 on-site restaurants, featuring Italian cuisine.
Does Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive have rooms with private hot tubs?
Yes, each room has a indoor private hot tub and a jetted bath.
Does Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive have any outdoor private spaces?
Yes, every room features a furnished balcony.

Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive Reviews

Reviews

8.8

Excellent

9.2/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Exceptional

Frank, 7-night trip
Verified Expedia guest review

8/10 Very good

Housekeeping was not that good people working in the resort dont speak really english
Eduardo, 3-night family trip
Verified Expedia guest review

8/10 Very good

The property,specially around the Family Select area is very nice, right on the beach. However the check in process and some of the restaurants are not great
Carlos, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

We had an amazing stay at this resort. The butlers were superb and the staff is friendly and welcoming.
Joedy, 5-night family trip
Verified Expedia guest review

8/10 Very good

Never got my sand buckets for my kids they were disappointed and butler never showed up lack of communication.One suggestion yal would like to say the show isn’t for kids I believe it’s the rock show very not kid friendly.I would suggest more entertainment..
Ivonne, 3-night family trip
Verified Expedia guest review

6/10 Good

I had some really great experiences and some not so great. We waited for almost an hour to get checked in, and then we were told our rooms were not ready, even after we arrived after the check in time. After checking in and almost immediately walking out of the lobby's doors we were approached by whom I thought was someone giving us a tour of the resort. Little did I know they were trying hard to sell my husband and I excursions, and dinner theaters tickets, and followed us everywhere we went. After a long flight, an hour of waiting to check in, being hassled like that is not acceptable. We then waited another hour and a half for our rooms to become ready. We then proceeded to get our bags and have a shuttle take us to our rooms and it was an unorganized mess trying to get a cart and a shuttle for us. We were pretty frustrated that first day with the check-in process, the time it took, and being hassled with just barely stepping foot out the door. Spa-massage was fantastic, I had to wait an hour to go back into my room though. We were suppose go get 2 hydrotherapy sessions each, 1 before the massage and one to use the next day. They had forgot about us, and we never ended up being able to use though due to time and my sister becoming sick. Food was excellent. I have a food allergy, and they were very attentive to that allergy. Do not eat at is the stand alone BBQ at White Sands Pool. My sister got Shigella from there and ended up in the ER and is still sick.
Jeremy, 7-night family trip
Verified Expedia guest review

6/10 Good

Valerie, 7-night trip
Verified Expedia guest review

6/10 Good

Took 2.5 hours to check in. The hotel did make it right after we told Expedia what happened and gave us complimentary Bali beds. We complained to the manager and she did nothing, until after we told Expedia. We did not receive any VIP access, as advertised. We paid to upgrade one of the rooms and the other two rooms received nothing. If we had not paid to upgrade to beach side, I couldn’t give them even an average rating. That was the only thing I liked about this resort, was the beach side The resort area was super clean, butlers were amazing, and grounds were pretty. We tipped well, so had good service. Thats about the only thing that went right. Three of us paid for massages and facials and we waited an hour to be called back. They forgot about us waiting and did not allow us to use the hydrotherapy at the spa. They apologized and told us we could come back and use the hydrotherapy, but at this point I was getting sick from food poisoning. I contracted a highly contagious bacterial infection called “Shigella” from this resort. This ultimately ruined the last two days of my vacation and sent me to the ER. I ate a hamburger at the White Sands pool. I was the only that ate at the pool bar in our group of nine and the only one who got sick. The health department in the USA has been in contact with me, as it’s super contagious. I’m on day 8 of being sick, and can’t go back to work until the bacteria has left my body. This resort cost me more than just vacation funds.
nathan, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Resort is very nice. Loved the room we stayed in. I would highly recommend.
David N Celeste, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

👍
Eddy Lorenzo, 5-night family trip
Verified Expedia guest review

6/10 Good

Anna Emily, 8-night trip
Verified Expedia guest review

10/10 Exceptional

Awesome property and awesome vacation
Sergii, 10-night family trip
Verified Expedia guest review

6/10 Good

Food was very average. Staff was friendly although assigned “butler” was not very useful.
Ryan, 8-night family trip
Verified Orbitz guest review

8/10 Very good

Christopher, 6-night trip
Verified Expedia guest review

8/10 Very good

Great family vacation. We stayed at the Family Selection Villas. We had butlers assigned to assist but most of the time it took too long for them to reply back. Exclusive dining, pool area, and a pool right outside of your balcony. You can visits other areas of the resort by golf cart or walking the well designed paths. There was no doubt we were in the jungle with many small animals walking around and stealing food. The buffet food was too basic and not well prepared for a resort of this caliber. I would have preferred Mexican style food instead of trying to cook American style food. Not one empanadas was available. The specialty restaurants were pretty good. The Bravo was entertaining. The nightly entertainment was thrilling and could use more theatrics but that’s just the opinion of a cruiser. Loved the pools but be prepared for the 5’3” depth. My girls loved the water park section. They brought out children’s jet skis at the pool and gave all the kids a chance to ride. Shout out to Fabiola who checked us in and changed our room. Antonio at Poseidon did a great job waiting on us. And Angelica provided exceptional service by keeping fresh towels and cleaned our room everyday. Overall this was a great family vacation. We will return in the future.
Nathaniel, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Family selection is great, very high end for familys with little kids.
Emil, 8-night family trip
Verified Expedia guest review

10/10 Exceptional

Moshe, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Amazing experience. Resort was luxurious and practical all at the same time. Felt comfortable and well taken care of by our amazing butler, Yadi.
Lucas, 6-night family trip
Verified Expedia guest review

6/10 Good

Attentiveness to rooms needs to be improved along with ease of communication and easier dining reservations. Seemed understaffed during our spring break stay. family selection swim out room was lovely but constant issues within room with showers leaking, no room cleaning some days, etc.
Jessica, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

We booked the Grand Palladium Family Selection while down the road at a different resort, praying it was better than where we were. Thank goodness it was! It was beautiful. We stayed 5 nights in a swim up room and it was great. The rooms are very modern and comfortable. The main pool was huge and the beach was wonderful. There was a lot to do to keep us entertained and busy. We would definitely go back.
Craig, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Dream vacation come to life! The property was gorgeous and well maintained. The staff was INCREDIBLE!! Very kind, helpful and patient. Great for families. So much to do on and off the property. The staff was incredibly helpful in arranging activities off property. We will definitely be back!
Katie, 7-night family trip
Verified Expedia guest review

8/10 Very good

Beautiful property. Not too much to do at the resort, needs more nightlife and activities over all. Some staff was friendly and helpful but others... lets just say, they didnt want to be there. Nothing is within walking distance so a car would be great if you stay here. Most of the food options were good at the buffet. The restaurants (if youre able to book) are good too especially the Tepiyaki style one.
Nadia, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

We had a wonderful time. Amazing swimming pools, plenty of bars and restaurants, very good food with plenty of choice, room spacious, modern and comfortable, staff very nice, plenty of activities. Just be aware that sound insulation isn’t very good and the beach has some weeds (cleaned every day though).
GERALDINE, 10-night family trip
Verified Expedia guest review

6/10 Good

Desde el recibimiento no me gustó, nosotros siempre nos hemos quedado en los riu es mucha la diferencia ellos son muy hospitalarios te reciben con un cóctel. La información es de lo mejor. En cambio en este hotel hablabas para recepción, nunca te hacían caso que iban a poder el reclamo, pero nunca te llamaba. No hay información clara para hacer reservación en los restaurantes es un problema grande y hasta el último supe dónde eran los shows de la noche. No es mi gusto honestamente
Maria Del Carmen, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Stephen, 8-night trip
Verified Expedia guest review