Overall, horrible. There are, however, positive sides to this
hotel. The location is central, The walk to Place Stanislas is 15
minutes (more than "a few minutes" their web site indicates). I could
not find a centrally located hotel room for 3 people (which
is waht I wanted) near the centre for that price other than at the
Nemea.
Apart from that, no more positives. To give the details, I will start
with their check-in. The front desk is convenietly closed on weekends
(we were supposed to arrive on a Saturday) from 11 am to 5 pm. My wife
and daughter were flying from the U.S. on that day, so they would be
tired, and needed rest. I was already in Nancy before that, so the
plan was to pick them up at the airport, bring to the hotel around 2-3
pm, and move into the room. The hotel manegement refused to let me
pick up keys the night before, or give me an access code, which is
what about every other hotel would do in such a case. They forced me
to pay for an extra night to be be able to pick up the keys the night
before and more in to the room before 5 pm. For comparison, their
check-out time is 10 am.
The apartment we had was furnished in a regular aparthotel style,
apart from the the unsual fact that amount of the shelf space was
exactly zero outside of the bathroom. No need to unpack, since there
is no room to put anything in.
Another horrible experience was with the internet. The hotel advertizes
free wifi in the room, but the signal is extremely weak. To connect,
you needed to find the weak network, fill out an online form, and they
would sent you a text message to your phone with a code. To start
with, our phones we American phones, so the text messages were not
free in Europe. In any case, their message never arrived, so you had to
arrange for them to call you with the code, which again cost
money. This all had to be done over a very weak signl. Furthermore,
you had to go through the procedure separately for every singke device
you wanted to connect to the internet. Eeven after you are connected,
the signal is so weak as to be often unusable. In one of the room, any
reception of any sort was available at exactly one fixed spot in the
room. It has been a long time I have had such bad experience in a
hotel, and I stay in hotels often.
I would never consider returning to this hotel if I can avaoid it.