My wife and I arrived at the Domaine at 4-15 p.m. only to find the reception office
unmanned, after noting that reception times were clearly stated as between 4 p.m.
and 9 a.m.
After returning to Luz centre for grocery shopping, we came back to reception, and were
allocated room no. 214, which turned out to be the most gloomy room possible, given the
fact it was on the dark side of the Domaine. Upon returning to reception,we requested an alternative room on the Western side, i,e, to enjoy the maximum amount of sunshine
possible on the balcony, whilst enjoying our evening meal.
The response from the young female receptionist was absolutely abysmal, in that to quote
her exact words ' For one night only - you are only going to sleep there '. We were
flabbergasted at this reply, and were then told to obtain a change meant that the new room
would have to be cleaned.
We stuck to our guns and were most reluctantly given the the keys to room no.208.which
was perfectly placed to receive a further 2 hours of evening sunshine, and was in fact
was already clean throughout and most enjoyable that evening.
We would suggest, that in view of the above experience, that this employee be sent on the
next available Customer Care Training Course, given the fact she does not appreciate
customer's valid requests as such, in short, sort this girl out quickly before she upsets
more customers of Expedia.com.