4/10 Fair
18 October 2024
Don't stay here, not 4 star
Don't recommend at all. The building is quite nice and 1 block from the Roman arena. Nearest parking for our rental car was blocks away in an expensive public lot. Add that fee to expected cost. Hotel was little help in that ("If you can't find parking, I guess you need to find another hotel. Gee, you have suitcases ?") I had interactions with the front desk about 4-5 times, and only once did someone speak English, which was a problem. Big communication problem on maid service , which is NOT provided except at additional cost. WHO KNEW ??? It turned out there was a sign in the back of the elevator (English and French) that if you want "extra cleaning" , tell us . We charge 10 euros for "extra cleaning" . Don't be deceived . Extra cleaning means basic cleaning. Otherwise , no cleaning. This took me about 20 minutes, involving 3 French-speaking employees, to figure out why my room wasn't cleaned. This sign was really the most AMAZING I have ever read in a hotel. It said, we can provide extra cleaning, "on top of the end-of-stay cleaning of your room we provide for the next guest". IMAGINE THAT ! They are going to clean my room for the next guest when I leave AND not even charge me. That service will be free to me. WOW, how gracious. The breakfast included warm , unhealthful milk left out overnight. I complained , but the manager, never-present , denied it, at first. I provided details and she admitted it by giving me a free breakfast for that day.
Robert
Robert, 2-night family trip
Verified Hotels.com guest review